viking river cruises cancelled 2022

They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. The Rhine River is the main artery for German and Swiss transportation and also French, said Schreiner. Applies primarily to to bookings with the following content. (Enrollment required for select benefits.). Subscribe to Apple News. We will be again canceling our trip. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. (The consumer indicated he/she DID NOT accept the response from the business. At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. NEVER BUY A VIKING CRUISE VOUCHERWe will be sailing with a different cruise line and will not be back to Viking. Unlike ocean cruising, river cruising has a lot of fluctuations in water levels. Premium Air. That's exactly the case with the Amex Platinum card. If water levels fall, riverboats can have trouble sailing all the way to Budapest. After contacting viking to inform the situation, Viking booked another flight for us. At no point when we rebooked using our vouchers, were we told the vouchers were not covered under the insurance plan. Jan. 17, 2022. Instead, in the most extreme cases, AmaWaterways will create a new itinerary. You could tear down the house and build a dam there, but that is not what is going to happen.. If you book a river cruise, you acknowledge that you might not get the exact itinerary you signed up for. River flows are never static and are subject to fluctuations that are unpredictable. Holland America Cruise Line | Travel Requirements & Safety Protocols. I had to cancel due to ill health and provided over five months notice. However, you wont be entirely out of luck if your itinerary changes once you arrive at your ship. "Given recent developments and the developing conflict in Ukraine,. This was not the case. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. We then Our Viking cruise embarkation was delayed by 2 days, shortening our trip from 12 to 10 days. Not every river cruise line takes the same stance. Oceania officials said Russian and Ukrainian ports would be removed from 2022 itineraries, while Viking River Cruises canceled . Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. Enrollment required. Viking Cruises cancelled all 2022 departures on its Kiev (Kyiv, Ukraine), Black Sea & Bucharest itinerary in response to Russia's conflict with Ukraine. . Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. Viking Celebrates Start Of Inaugural Season In North America's Great Lakes Read More May 17, 2022 Newest Ocean Ship In Viking's Award-Winning Fleet Named By The Countess Of Carnarvon Of Highclere Castle Read More May 12, 2022 Viking Takes Delivery of Newest Ocean Ship Read More April 25, 2022 However, my husband just got out of the hospital with congestive heart failure. Part refund, at least 25%. Learn more. NEW! This is our third time to book a trip, and in 2023, the medical requirement is still in place. These levels can swing widely both up and down. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. In fact, we specifically asked their travel consultant if the vouchers would be reissued if we had to cancel again and we were told they would. Viking has responded to his passing by cancelling the nearly $9,000 I paid for my husbands share of the trip. On the other end, river boats are built with a shallow draft of about six feet deep to avoid hitting the river bottom. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. Water levels are unpredictable and can vary day by day, depending on what the weather brings. Check here before booking an award fare. Crystal River Cruises has canceled its four remaining Crystal Ravel sailings this December. I could sail on another cruise line for a lot less money. When we got this schedule yesterday, we asked her ********** if she could rearrange things to take this cruise. The departure flight from ******* was delayed due to the storm. Companies can ask for reviews via automatic invitations. Booking number: *******. You will be cruising, you will be enjoying," he said. - Refusal to honor its cancellation policy, Viking trip shortened due to weather, no refund. After a further communication with Viking, the second answer was because the flights were on a promotion deal, any delay or cancellation was not covered by Viking. We were being reimbursed for the cash amount paid but not the amount of the vouchers. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. The booking # is *******. BBB Business Profiles generally cover a three-year reporting period. Desired outcome: Then when operations started again, we decided to book a cruise to sail November 2021 At the time we booked, vaccines were not a requirement. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. Why? Service representative escalated our complaint that we were misinformed, tricked, lied to, defrauded - because we cannot sail on that date, we are not healthy and can't sail in the fall or 2023! This river begins in the Alps near the Italy-French border and is fed by snowmelt. A longtime editor at Cruise Critic, Erica has also written for The Washington Post, Fodors and Lets Go travel guides, and numerous print and online cruise publications. Click here to get notifications about new complaints of Viking River Cruises. My experience with Viking River Cruises is that if they cancel, they will either refund your money or . 1. The other typical plan is to put the passengers on buses to get around the affected areas. It will take of the expiring vouchers and the booking can be changed with no problem whatsoever once a schedule for 2024 becomes available. This is due to the cruise line planning on new summer UK domestic cruises for UK vaccinated residents only. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. Last week, the cruise line cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary and said it was evaluating 2022 sailing that call in Russia. Viking has cancelled all 2022 departures of its Russian river cruise itineraries and ceased all operations in the country for the remainder of the year. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. My husband surprised me with the explorer suite,the room was beautiful,the balcony was amazing. He replied "absolutely no way both medically and because ************ weakens her immune system!" Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. This is an awful company to deal with. Disembark on May 1 2023 they required us to pay us in full in August 2022 which we did. I have always liked Viking cruises and have been on 13, counting the one I am currently on. Improve earnings, maximize rewards and track progress toward dream trips. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. We are not asking for anything other than our money back. Another factor that should be considered is trip insurance. For cruise news, reviews and tips, sign up for TPGs cruise newsletter. On the next British Airways flight from London to Philadelphia, The We booked the *********** cruise with Viking prior to COVID *****************. We booked a 14 day cruise with extra days upon arrival in ****** and departure in **** in ****. Viking's treatment of it's customers makes no sense.they combined two of my trips (without asking) into one "butterfly trip" which meant when I had to cancel the first, it cancelled the 2nd. "The safety and security of our guests and crew is always our top priority," a Viking representative told Travel Market Report. Its infuriating and disrespectful. The bottom line is, we have ********* at VRC. Feb 1, 2023. We asked to transfer the trip to my son and grandson, but transferring the tickets is not allowed. They may run multiple ships back-to-back where you would transfer to another ship where the river is having navigational issues. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. These two rivers are the most popular routes in European river cruising. On April 7, Virgin Voyages updated its advisory that all regular Scarlet Lady cruises are canceled through September 17, 2021. This 'placeholder booking' means nothing he assured us. Viking Cruises will test all guests and crew for COVID-19 with daily PCR testing when sailings resume, as part of the company's new Viking Health & Safety Program, the cruise line recently announced. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. Check with your cruise line on current cruising conditions and what you can expect from them. London was on an older plane with 3 seats on the left and right. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. by Steve CaseLast updated September 6, 2022. Maximum capacities of 164 passengers and 47 crew. I encourage all Americans to do the same. There are no uniform river flows and water levels are unpredictable. Poulsbo, Washington. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus We feel we should get the $3,494 dollars refunded to us. They said they did. . By. Italy is in the worst drought in over 70 years. They offered us a voucher for 125% or a cash refund. We booked a cruise, paid the full booking amount. Bookings with more than 30 persons Conference bookings made by Customers Service and Sales Department Bookings paid by invoice by companies Companies with annual agreements Bookings with more than 5 hotel rooms The specific conditions that apply to your booking can be found in your . The line confirmed the steps to TTG on Wednesday (2 March) and said it was "deeply opposed" to the . Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. To go on the cruise people do not have to supply a negative covid test so you still go on the cruise in theory even if you have covid. Sandi. The whole experience was a disaster. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. I hope this is something you can help with. As a matter of policy, BBB does not endorse any product, service or business. Ships might be able to pass through a tricky spot, like Kaub, today but not tomorrow, or cant this week but can next week. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. 23. them to clean my clothes again and every night I am on the cruise, Read full review of Viking River Cruises and 1 comment, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Jim. We used these to book on cruise OJUXXXXXX Booking Number XXXXXXX. Guests have the option to transfer their reservation to 2022; receive a 100% future cruise credit . The only problem was it WAS VERY NOISY, couldnt get a full night sleep due the engine and the bed shaking.We will go back to the other suites.The staff was great! Schreiner does not hold with that assertion because river cruise lines simply adjust their schedules year after year for optimal weather conditions. Most river cruise lines do not allow guests to cancel pre-cruise without penalty except for in the most extreme circumstances. Most all other cruise lines have dropped this mandate. Guests and travel agents on impacted departures are in the process of being notified. took the call and told us that schedule wouldn't be available most likely till January 2023. In May, Viking canceled that cruise. MVJ is locked for this specific cruise , and if you try to book the cruise (UK website) the first available Fjords cruise in now April 2022. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. By doing investigation on this subject and timeline of events revealed that we are not alone in this situation. If have a river cruise planned for the end of the summer or the fall, should you be concerned? 1. In the case of low water, the crew can dump the ballast water and reduce the freshwater to 60 tons (two days worth), and just refill as needed. Jan 26, 2023 01:33pm. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. Received most monies back but they held $1400 back which had to be used by 4/22.Just booked a $25000 trip with them and ask them to extend $1400 to July which they refused. The ship can welcome up to 386 passengers, and. For information about your specific voyage, please log onto MyVikingJourney.com. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. When we arrived ************* to get our boarding pass, we were told that viking booked our tickets but did not pay for the tickets. He lied. Sometimes it's worth a large investment to reap the benefits of a great credit card. ******************************************************************************************************************************** We were looking for the same cruise we originally booked but for 2024. Any comments Viking? 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. However, the same problems do not affect river cruise ships. #7. We rebooked yet again and we're told that we had to have the vaccine before we would be able to take our trip. This would mean that river cruise lines could face severe disruptions . We have spent $25,000.00 including air far which we are also going to lose if not used by 12/31/2023. Is it cheaper to stay out in the bay and use your own tender? Here are 8 tips for writing great reviews. Call a Viking Expert at 0800 319 66 60 or see your Travel Advisor. Submitting a response indicates a willingness to work with customers to make things right. At the other end of the Po, ocean water has flooded the last 12 miles of the river damaging crops and contaminating drinking water. Don't sail Viking unless you are guaranteed of going on the trip. These conditions include: Lately, Europe has seen temperatures exceeding 40 degrees Celsius (104 degrees Fahrenheit). US. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise .