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you lose thetravel facility remaining on your previous visa when your RRV is granted. View FAQs This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Event dates, times, venues and subject matter, which are listed on the ticket, may change. The Department of Home Affairs acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. Editor, Marcus Herbert. Viagogo pays search engines like Google to appear at the top of search results for major events. South Australia's commissioner for consumer affairs, Dini Soulio, went on record to advise consumers to avoid using Viagogo. Cloudflare Ray ID: 7a293b3f6b3e1afb 4.1 Double Posting and Removal of Tickets. Yet we didn't see any mention on Viagogo that our tickets may be duds, and Viagogo refused to acknowledge to media in the recent Elton John case that the rejected tickets were fake. Also, if the name of the band or performers appears in a black box on that same website, followed by the word tickets, do not buy. You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre More answers below Cleartrip is not giving me a refund on a cancelled ticket worth of 21,000. They may do that if you make a fraudulent claim. We are not involved in the actual transactions between Buyers and Sellers. We care about accuracy. NSW Fair Trading previously issued a public warning against Viagogo in August 2017. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. Cost of sponsoring (homeaffairs.gov.au), There is no standard timeframe for processing a refund request. ), And although the price was shown in Australian dollars during the first two steps, on the final screen with the final price we were informed: "This is an approximate conversion. Additional information can be found in our FAQs and on the ticket details pages. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. Be the first to hear about special offers. Spain, the UK and Australia. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. But when we recently shopped for tickets, we found Viagogo is still up to some of its old tricks. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. you or your sponsor have advised the Department that you are no longer in a relationship and you will no longer be pursuing a Partner visa. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Less than six months after being removed from Google, Viagogo has recently been let back on the world-striding search engine, and it's almost certainly paying a hefty sum to achieve its impressive search rankings. To be a member of this Site, You must agree to accept the terms in this Agreement. 6.2 Waiver of Consequential Damages; Liability Limit. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. Yes! The judge issued an injunction which prevents the company from continuing the offending conduct and ordered Viagogo to take part in a compliance program. We endeavour to rearrange delivery with the customer or arrange a collection point. The Australian Competition and Consumer Commission alleges the Swiss-based company, which has come under fire for heavy mark-ups, hidden fees, cancelled events and failure to provide refunds . 2.3 Username and Password. Read more: viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. At no time do We provide the Buyer's payment information to the Seller. Plaintiffs claim Viagogo is denying consumers refunds that arose because of the mass event cancellations stemming from the Covid-19 pandemic. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Can I buy tickets that are personalised with someone else's name on them? the sponsorship or nomination was not successful. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. The switcheroo could mean a currency conversion fee from your bank. Find out more about fact-checking at CHOICE. ACCC Chairm Rod Sims said Viagogo's business practices were unacceptable. We may investigate complaints and violations of our policies. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. In a statement from the ACCC, several examples were listed where Viagogo would advertise a certain price, only for the final price to be significantly higher. We may also first deduct any amount you owe us from any amount we owe you. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Please note this does not include any sales or value added tax that may be payable on viagogos fees. Performance & security by Cloudflare. Dont think you would be the lucky one. ! In what appears to be an all-encompassing reach for self-exoneration, the Google spokesperson tells us "we are not the regulator of secondary ticketing". PLEASE DO NOT TRUST VIAGOGO! In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. 5.3 Disclosure of Information. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. "Viagogo is committed to providing an important service to consumers that use our platform," he said. Since June 2018, consumers have lodged 510 complaints against Viagogo with NSW Fair Trading, with many involving tickets being sold at hugely inflated prices., "There have also been complaints that Viagogo issued consumers with fraudulent or fake tickets, failed to supply consumers with tickets purchased and issued tickets that differed to those advertised or purchased.. Call us during our business hours Give us a call during our operating hours and we'll talk through any questions you may have. A Viagogo spokesperson said the penalty decision covered a period of less than eight weeks. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. In 2017, 400 people who bought tickets to the Australian Open tennis tournament on Viagogo which referred to itself at the time as the "official' ticket seller for the event were turned away at the gate. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. -Skip the queue - buy your tickets in just two taps. Customer offered $500 to take down negative Google review. We are an online ticket market and we must return the tickets to the original seller so they can claim a refund for their original purchase. -Discover the hottest events in your area. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. NSW Fair Trading investigating Viagogo for unlawful behaviour. Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo. 3.2 Other Information. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or .