ticketek marketplace refund ticketek marketplace refund

Confirmation that the document cannot be replaced in time for the Booking. Hands down. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. i spent 2 hours online and still didn't manage to secure tickets. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. There is not one good review about this dodgy company. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. Ticketek wastes YOUR TIME like it doesn't matter. Confirmation of failure or disruption of the public transport. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Abhorrently bad process for handling refunds and rescheduling due to illness. Website doesn't work. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. etc.WHERE IS THE ACCOUNTABILITY? They will do anything to hide from you. Would I ever get the tickets! She made time to help & sort out the transfer of tickets to this area. means a requirement to move address imposed on. Any translation of this document from English is for assistance and information only. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. You may also wish to resell your tickets if you cannot use them. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. Clunky unhelpful booking site for Mary Poppins Melbourne. Ive forgotten my password/My password has expired. Fire A report from the fire service and/or police. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Basically, because they're the only game in town, and they can do whatever they fucking like. A copy of the letter requiring Jury Service. Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. means an unforeseen circumstance completely outside. A police report or crime number to confirm the theft(Self-declaration not accepted). I have been linked to your site from Ticketek.co.nz. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Might be worth looking into? Any reason for refund must not be foreseeable at the time. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. , please contact the Customer Service team directly for further advice about your Refund. What is the Ticketek Marketplace Terms and Conditions for? Simply do not try to contact them in any way shape or form.Worst customer service. Suncorp Stadium It's the result of a monopoly. You may also wish to resell your tickets if you cannot use them. A copy of the letter requiring Jury Service. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). We/Us/Our We are the Booking agent with whom You made the Booking. Safe, Fast and Verified They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. If there is a financial failure of any Transport provider. Sell tickets directly from your Ticketek Account. It goes against our guidelines to offer incentives for reviews. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Its a disgrace. I reported the scam to my credit card provider! Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. I want an refund, yet there is no way I can get it. I have now been trying for a refund for 6 months. is cancelled, postponed or cannot be fulfilled by the. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? No contact, no reply, nothing.You have stolen money from thousands of people who need it. Once got a response to an email because I didnt purchase the ticket wont gi. Are Refundable tickets available through Ticketek Marketplace? Please also read the General Conditions of Refund. So thanks very much! Anyone can write a Trustpilot review. They rapidly charged my credit card, then didn't provide the tickets. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". Sell tickets directly from your Ticketek Account. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. A police report confirming details of the theft. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. The office was just as bad as the ticket fees would have you believe. Cool, just upload a goddamn police report. Not that they are necessarily wrong, but people often don't comment when things go routinely right. If there is a financial failure of any Transport provider. What will a Marketplace ticket look like? All Theatres and productions and sporting events should seek alternative partners. Automatic Refunds Times are approx. For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. I can not believe in this day and age HOW BAD this company is. Almost 90 days and still waiting for my refund back. Why does Ticketek Marketplace charge fees? Conditions that are unpredictable and the event is more than two months in the future. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. I would and do prefer not to use their services. Where You are the business owner or registered Director, or a member of Your family is. Seven tries before I finally got my second choice of seats. Fuck that, what a joke of an optional extra. Buy guaranteed tickets for sold out events at a fair price. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Why should I buy from Ticketek Marketplace? Are there any age restrictions enforced on my event? A copy of a notice from the examination body, school, college, or university confirming the change of date. Many of us haven't booked on line since COVID started, The site is worse than I remember. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. I recognise the terms of service were available, but nobody reads those. I am trying to buy tickets but it says unable to lock the ticket. What happens to my money when I buy a ticket? I replied and asked for a direct line or email address to speak to management/no reply since. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. If they mean no-shows, then so be it. Easy as. Safe, Fast and Verified (Receipt required for Doctors note refund up to 50 or equivalent). They gave me specific number to call to move tickets. Youmade an unsuccessful request for annual leave for the date of theBooking. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. Press question mark to learn the rest of the keyboard shortcuts. Armed Forces Naval Service, Marines, Army or Air Force. I haven't received my order confirmation email. How insensitive is that. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. Youmade an unsuccessful request for annual leave for the date of theBooking. Any vehicle You plan to use during the Booking. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. A doctor cannot be You or a member of Your family. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. This is not an insurance policy. Don't EVER buy for a friend, NIGHTMARE. This is such scummy conduct. Travelling can be a huge expense, which is why its normal to try to score savings when you can. Adverse weather with no Government Agency warnings not to travel. I'd be interested whether this is something the ACCC would be interested in. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. They do but its retarded. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. Lost a baby recently? means the unforeseen change of the date of an examination that. Any vehicleYouplan to use during theBooking. and subject to change at any time. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. If you've forgotten your account details, never fear we also . 2023 ProductReview.com.au Pty. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Anyone has experience getting refunds from them or have advice on what I should do here? After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. What the hell is that? I will never purchase anything with you again. I couldn't return to where I was, no progress, the booking system repeated itself, etc. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? What a disgrace!! Ticketek takes the issue of scalping seriously. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. They ended up rejecting my application for a refund and closing it down entirely. Send them an inquiry many times and they are not answering! Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. They stole my money too. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. Check to see if they have an online lodge system. A copy of the travel warning from the Government Agency. It's about $1500 and I have no idea what to do next. I got tickets to a concert from ticketek that got cancelled of covid. (This can normally be obtained from the transport companys website). Cannot add tickets to wallet. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. Change My Location Appalling service. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. Why is your site permanently unavailable. Worst website and app I have ever used!!! Wife tested positive on 13th. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. Just upload its fucking DEATH CERTIFICATE. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. Sell tickets directly from your Ticketek Account. Ticketek routinely mismanages ticket processing which should be simple. The best person in the world.