View Vivid Seats Refund Policy. Steve Brown #TheTwoSteves (@therealdesert) April 1, 2020. Are we able to get refunds for Coachella tickets since they are now cancelling the April 2021 dates? Worst Customer Service Ever. F**ked up situation. Wow. That's literally the only way you can get your money back from these thieves. Fans with paid individual game tickets purchased prior to May 25, 2021 via mets.com or 718-507-TIXX for any impacted games originally scheduled from June 11 through the end of June will: Retain their original ticketed location if seats are within a designated Vaccinated Section and ticket holders can provide proof of vaccination upon entry into . News Corp is a global, diversified media and information services company focused on creating and distributing . Terrible Service! I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Im beyond pissed off i bought 2 tickets as a birthday gift for my dad and he cant even go and now i cant refund these. My tickets were 100% real. Copyright 2023 Xperiology. People have lost their jobs left and right and you are holding on to countless amouts of ticket money you never had to pay the entertainers for because the show did NOT happen. I tried transferring through Wells Fargo and they didn't let me transfer. I purchased tickets to the Olympic gymnastics trials in January 2020. These people are entitled to their money back. You can send a private message to us here @TeamStubHub. the issue is on her radar and anyone affected should file a complaint with her office. Last Updated on June 24, 2020 by Dave Clark I purchased a Citi field parking pass for Mets opening day. I received a email on August 12th stating that the game has been canceled, and I was sent a 120% coupon that can be used for future events through your site. I would like a refund!!! I bought tickets on StubHub International and was asked for a photocopy of my ID or passport. I WILL NEVER USE THIS SERVICE AGAIN. Given the unprecedented impact the coronavirus has had on the live events industry, we have adapted our policies in the US and Canada while continuing to go above and beyond for our customers. The policy once promised a full refund for canceled events but now only offers a coupon worth 120% of an original order. At this point, this transaction constitutes fraud. View Ticketmaster Refund Policy. Problem is, I'd be wearing the "lost" one and would then be denied entry. You also have the option to opt-out of these cookies. BILL TURNED TO STUBHUB FOR A PRODUCTION OF LES MIS AT THE BOSTON OPERA HOUSE. >> PRETTY UNFAIR. I agree I do not like their return policy. Thats interesting right after covid first happened this was the email I got saying dont worry I would get a full refund. Furthermore, If you have any questions, please do not hesitate to contact us. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. To Stubhub.com and surprisingly they were already on sale. The concert was June 11 but was supposedly postponed but again like I said no new date has been posted! This doesn't make any sense and I transferred these tickets way early on before COVID. I want my refund please, I have been trying to contact you for a refund im not doing a lot of bad mouthing fair is fair I want my money the event didn't take place on March 28 , basketball game ,, please I have been more than patient call your line no answer I have reach out to you every way I know how no one is responding you should treat your customer this way. No Refund Policy? Then they told me that it would be 7 days before I would get my money back I told him had 3 days to get my money back. A StubHub employee via phone assisted in returning the ticket to my account. It has been awhile since I made the phone call to initiate a refund. They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section. I bought tickets that had limited or obstructed view and it did not show on the website, or least I didn't see it. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone. But by the end of March, refunds were suddenly gone. I notified a chat type person immediately to tell her I made a mistake. I was told at the door stub hub does this frequently. To not refund money in a time when money is so tight is despicable & taking advantage of the situation pic.twitter.com/tRhJiJdRKS, omnipotent ondansetron (@PA_Sertraline) March 27, 2020, I will be looking to join the class action lawsuit that will be coming if I dont get a refund. I'm just so disappointed because I don't know what went on that people with their tickets couldn't go in anymore!! StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Save my name, email, and website in this browser for the next time I comment. Each alleges the ticket company changed its refund policy without notifying fans after the pandemic started. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. Its a bull. This is the worst service I have ever are ticketes but are tickets were NO good. Not only did it ruin our night, but it also cost us a lot of money for nothing! They were for the correct date and time ? If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The terms and conditions will apply to refunds. I WANT A REFUND TO BE CREDITED BACK ON MY CARD THAT WAS USED!!. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. Your email address will not be published. i am not interested in a credit that expires so therefore am requesting my full refund. I will never use Stub Hub again. "McMillan says StubHub told him he could not receive a refund because the game had not been canceled but only postponed, despite the fact that he had purchased his ticket with StubHub's. This will now be our default option in Canada and in the US. I hope they will reply me asap, I just want get my money back. You will receive an email with instructions on how to receive your refund. Your service is terrible and not worth the fee. IndustryLegalTop Story We were going just to see one of them. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. This rep, Jamie, was very rude speak with her supervisor because I was wanting to get a refund now so I could figure another supervisor. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. Following the change in policy last year, many customers complained and filed lawsuits highlighting how StubHub backed away from its long-standing Fan Guarantee refund policy without informing consumers. I cant wait until the lawyers sue you into oblivion in a class action lawsuit for your unethical and dishonest behavior. Once we have clear actionable next steps, we will be sure to notify our fans via email! "The return of live events, the input of customers, partners, and regulators, and the . Even talked to their top customer service expert who was an absolutely useless subhuman monster. A lot of tickets sold on stubhub are individual people. I was told there was no way to cancel the order -- even though it was made by accident and it had only been less than 10 minutes since the purchase was made -- and that I would have to resell the tickets back online to get my money back. Next time I am going to use a credit card gift card to secure my account so that they can't behave this way. follow the steps below. However, from the date selection to the purchase the date was changed. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. Keep asking to speak to someone higher! After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. "If you have tickets to a show that is postponed, you will be able to select your refund . They charged my account even after I transaction. I immediately initiated a chat with a StubHub rep online who told me that there was no refund policy and I would have to resell my tickets but that she would be able to waive the reselling fees. Combined with viagogo, we now span 90+ countries around the world. Even in there confirmation they say check your tickets to make sure they are the right ones but yet had nothing they will do if they sent the wrong ones. When I got to the venue my tickets were no longer accessible. Called back for refund. Highly dussapointed. Hope someone from Spain make a demand withe the corresponding authorities. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. Spent $314 for daughter and friend to see Harry Styles. Just bought tickets. i have attached the information from the venue. Stub hub fraud.. The spread of COVID-19 has rattled every corner of the live music industry. Stub Hub stole from me. As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. I agree. Received only one of two tickets in one package. Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. I checked by calling Ticketmaster. We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. It also noted that its ability to open discussions with Viagogo has been a part of the decision. This was an unauthorized, unreasonable charge. The suit explains how StubHub has changed its. In a settlement announced Wednesday, StubHub has agreed to honor the FanProtect Guarantee, as well as disclose any future modification to its refund policies and promptly process refund. Never use stubhub again. This was our first concert together as a couple and the first concert in over 11 years for my bf as he has hearing loss. After another hold the rep told me the manager said the same thing. Email is another option for requesting a refund. We're not refunding money at this point,'" Cormier said. StubHub changed its fine print on March 25, offering most customers just a credit. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. If she reschedules your tickets are good for the new date and you can attend or sell your tickets. Site says venue will honor original ticket but when i click on view tickets nothing there! Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. Said cancellation was glitch. I'm sorry but how is it their fault you messed up or your plans changed? My husband and I had tickets for Food city 500 on Sunday April 5,2020. I purchased tickets at the very last minute and got amazing seats. I tried cancelling the order and all I got was the "we're a marketplace, but you can resell your tickets" bull. to see the game on TV? My mother accidentally bought seats for a concert at an out of state venue, which is a common mistake. while we were at work. I contacted Stubhub and they refused to refund my money. I am traveling today from Mexico to Madridfor what? As I was waiting to get my ticked printed the cops were saying the show was sold out and for the remaining people to leave. All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . A UNETHICAL ON THEIR PART. You aren't supposed to dispute charges because you changed your mind. I wish I found this website earlier. This cookie is set by GDPR Cookie Consent plugin. If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. I asked for proof that it showed on the original order (I was pretty sure it was not) and I asked for screenshots proving this. Not certain how that happened but I think that the site was confusing and I didn't pay full attention. Completely unacceptable to sell tickets and then not provide them at the last minute, then keep the customer's money for up to 10 days and ruining plans. So you don't think it's possible the original buyer got refunded and we just don't know about it?
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