emails not sending to btinternet

I have a recent problem with my email service. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. 2 users liked/thanked this post: This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. 09-07-2019 15h31. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. Accounts that are inactive for six months are deleted automatically. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. They also sent a test email from a PC using an outlook client and that didn't come through either. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. How can we as customers get BTs attention and ensure that there is a fix? I've got a "failed delivery message". Today all of our emails addresses would receive, but not send. on There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. After 6 mos., if selected you will be billed $10.99/mo. Apple may provide or recommend responses as a possible solution based on the information Go through and update your details for each one with your new email address. Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? Those who wish to hold on to their email account just have to log in from time to time to keep it active. It seems that I can only send messages to my iCloud account from the iMac. 21h18, I have got my email working again. 11-07-2019 I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. 11h05. No disrespect intended as your advice is probably based on years of experience of BTs service! All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). 13h37, on All other emails to other systems have no issues. Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. 10h59. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. 16:52 EST 04 Mar 2023 What does this mean? on That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. Why cant my email address have BT.com in the display name? I have cleared cache and data. 8h29. 26-08-2021 Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. All other emails to other systems have no issues. Has anyone experienced this problem. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. 13h18. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. 26-08-2021 My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. Delays in Emails being delivered can arise from a multitude of reasons. So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? The accounts work on BT Webmail, both to receive and send. Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! You can usually find the option to redirect in the inbox settings of your old email account. Thanks for the super fast analysis and reply. 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and We have received reports that emails to btinternet.com email addresses are being blocked. Will post any update that I get. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. I feel there is something going between Google and Apple. 19h32. I expect that they are simply burying their heads in the sand and do not look at all. 3 users liked/thanked this post: I consistently receive this warning:whenever I try. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. Anyone else experiencing the same issues? I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. Email: timforrester@btinternet.com. 14h00, on I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. 09-07-2019 . It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. 14-07-2019 This has made me want to look a bit further and so I found the Community. Has anyone else encountered this and found a solution ? Have you had the chance to try the steps in the article below? I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. I can send & receive the bt emails using the Samsung mail app. on btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Can you please hold the power button on the phone and iPad until you see a menu and choose power off. on 5) Set up an auto-responder message on your old email address. These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. The worrying thing is I don't know how many other emails I'm not receiving. If not, how do we get a moderator involved? Looking through previous posts I see this has been a regular problem. Our Gmail accounts work on all our devices. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! Surface mail is also available; please e-mail us for . 23-04-2021 Any ideas? on But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. 11h40. You can send and receive messages, but not actively manage the account. Typical script! Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. 'All of my contacts have it. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. Sorry but how do I PM you, and what details do you need? I've got a "failed delivery message". I consistently receive this warning: whenever I try. 15h33. Below is an article to help guide you through the process. What does this mean? Has anyone experienced this problem. This amount is subject to change until you make payment. 23-04-2021 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. Policies vary between broadband providers. BT need to deal with this at a high level, NOT an individual user's account. Please check your email settings. This is going to need looking at by their email support team. @stevebrass Thanks, but same result as before. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. I've rebooted twice and reinstalled Office 365 without success. Might that apply in your case too? 13-07-2019 Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. on Gmail and Outlook are two of the most popular. I then asked them to login to BT webmail and send me another email and that one came through straight away. This started suddenly about 5 or 6 weeks ago.