vivid seats refund vivid seats refund

No wonder its tickets are so expensive! You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. Once the arbitration of the dispute or claim for non-injunctive relief has concluded, You and/or Vivid Seats may seek the injunctive relief (including the public injunctive relief) in court to the extent permitted by law. Himbergers case is about more than a company that tries to keep your money. It happened to me only once, and I was satisfied with Vividseats customer service. An on-time delivery for purposes of this paragraph means delivery prior to the actual start time of the performance, regardless of the performance start time previously posted by any party. . Vivid Seats was forced to enter a multi-million dollar settlement over its clients' refusal to grant refunds last October with the New York Attorney General, Letitia James. If the parties fail to agree on any of the persons named, or if acceptable arbitrators are unable to act, or if for any other reason the appointment cannot be made from the submitted lists, the AAA shall have the power to make the appointment from among other members of the National Roster without the submission of additional lists, except that for the appointment of an arbitrator for a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the individual appointed shall either previously have served as a federal judge or be an attorney who has specialized in intellectual property law for at least ten (10) years. SXSW, like many small businesses across the country, is in a dire financial situation requiring that we rely on our contracts, which have a clearly stated no refunds policy. If the arbitrator, upon final disposition of the case, finds your dispute was not frivolous, Vivid Seats will reimburse any filing fees that you paid and were not otherwise reimbursed. Vivid Seats reserves the right to change the delivery method, at its sole discretion, and may deliver tickets for any order up to the event start time listed on the tickets. Your tickets and admission to the event are subject to all venue and/or event organizer/promoter safety and health policies (including, but not limited to, those related to the COVID-19 pandemic), which could include, but are not limited to, health screening or vaccination requirements. Additionally, the agreement extended the deadline for the company's credits to be used until December 31, 2022. Based on the behavior of the company, people assume its a subsidiary of Ticketmaster. All orders placed on Vividseats.com or through our customer call center must be confirmed by the respective seller before the Buyer Guarantee takes effect. If Vivid Seats fails to make an on-time delivery of any purchased ticket for an event, then Vivid Seats sole obligation or liability shall be limited to compensating the buyer for any payments made to Vivid Seats under this Agreement. Theres also a 100% Buyer Guarantee that looks oh-so-good. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent bargained for allocations of risk and that the pricing and other terms and conditions of this agreement reflect such allocation of risk. Vivid Seats reserves the right to cancel and refund the buyers order at any time for any reason. All ticket holders will receive emails with their options beginning May 1. If you are under the age of 18, then you may only use this site or our customer call center in conjunction with, and under the supervision of, a parent or guardian. No, Vivid Seats will not grant you a refund for postponed events. If you canno longer plan to use the tickets you originally purchased, we welcome you to list your unwanted ticketsfor sale on our website. If your event is canceled, you will get 110 percent in Vivid Seats credit, plus 10 percent will go toward MusiCares Foundation, whose mission is to provide a safety net of critical assistance for people within the music industry in times of need, according to Vivid Seats website.If you want cash, you need to contact customer service within seven days of the cancellation, and if your event is postponed, just hold on to your tickets because they will be good for the future date. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying other than the foregoing license to possess for personal use. All users must comply with all local, state, federal and international laws, ordinances and regulations. Confirmed orders may be filled with comparable or upgraded tickets if the original tickets are no longer available. Now it wont refund my $3,606. If you booked an Airbnb on or before March 14, you will get your money back if your check-in date is between March 14 and May 31, according to Airbnbs website. If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solutionfree virtual credit cards. If your event was rescheduled, Ticketmaster will contact you as soon as they know the new date. Special Delivery at least one (1) hour before the scheduled event. Since we last reported on how to get your money back, several ticketing sites have updated their terms and conditions, so weve updated this post with the latest information. It depends. Because you will have an opportunity to look at the tickets available for a particular event and determine which tickets to purchase, it is your responsibility to confirm any relevant details by contacting Vivid Seats. The AAAs rules are available at www.adr.org. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. Any litigation in court of the foregoing types of disputes (except for small claims court actions) may be commenced only in a federal or state court located within Cook County, Illinois, and You and Vivid Seats each consent to the jurisdiction of those courts for such purposes. Special Delivery includes same day delivery and may include Will Call, onsite pick up at the venue, pick up from another designated location (typically within two (2) miles of the venue, if possible), or messenger service. If you purchase zone seating, the seller is committing to obtain the tickets described for you upon receipt of your order. Initiating Arbitration Proceedings; Rules, Venue, and Jurisdiction: The arbitration will be administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, as modified by this agreement to arbitrate. Vivid Seats is closely monitoring the current global and increasingly local response arising from the declaration of coronavirus (COVID-19) as a global pandemic. These Britrail England Flexi Passes are taking forever to refund. Therefore, we recommend checking the venue and artist websites, event pages, and social media channels. All rights reserved. Learn More. They canceled my flight. Opening safely is a very complex project that involves countless new procedures and equipment, all of which require extensive training. So why is it holding on to Himbergers money? Ive written about some operators who did that during the pandemic, which is the worst kind of customer disservice. Denying access to the Vivid Seats Marketplace. Learn More. Password must be at least 8 characters and contain: As part of your account, youll receive occasional updates and offers from New York, which you can opt out of anytime. If the investigation results in a finding that you either did not attempt to use your tickets, you were granted entry, or your claim that you were denied entry has been found to be false, you will not be refunded and you may be subject to the consequences described below. Vivid Seats reserves the right to report to appropriate law enforcement authorities or other relevant third parties any activity that it believes, in its sole discretion, may in any way violate any local, state, federal or international law. If a rescheduled date has already been announced, you will receive an email in May with instructions on how to request a refund. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. Were always here to help. Did we mention it's free? Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT They only refund the ticket cost though, but for the fees they give you store credit. Vivid Seats uses your information only as described in Vivid Seats Privacy Policy. If you prevail in arbitration, however, you will be entitled to an award of reasonable attorneys fees and expenses to the extent allowed for under applicable law and ordered by the arbitrator. In the event the arbitrator determines the claim you asserted in the arbitration to be frivolous according to Federal Rule of Civil Procedure 11, or brought for an improper purpose, you agree to reimburse Vivid Seats for all fees associated with the arbitration paid by Vivid Seats that you otherwise would have been obligated to pay under the AAA rules. Vrbo took my $1,270! How do I find out whether or not my event is canceled or postponed due to the coronavirus? Weve got romance, breakups, emotionally loaded dumplings this episode has a little bit of everything! Vivid Seats is not responsible for lost, stolen, damaged, destroyed or otherwise inaccessible tickets and will not provide compensation for your order if you cannot locate or access your tickets once they are delivered to you. This Rewards Cash is ready to be used right now through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. Can I exchange my tickets for a different quantity, or for tickets to another date or event. The arbitrators award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. There is no need to contact us right now, the website reads. Not according to the terms of his Vivid Seats purchase, To get a refund, your show must be canceled, and Vivid Seats gets to determine if something is canceled. View Privacy Policy. You will also be able to review the ticket details and the total order price which will include service and delivery fees and any applicable taxes. The heading at the beginning of each paragraph is for reference purposes and in no way defines the scope or extent of such paragraph. Youve got some Janning to do! . The complaint alleged that Vivid had an obligation to give customers refunds for such tickets and did not do so. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. You shall have forty-eight (48) hours from the time of delivery to report any inconsistencies between your order and the delivered tickets. In the event that the AAA is unable to conduct the arbitration for any reason, you and Vivid Seats will mutually select an alternative arbitration provider, and the arbitration will be conducted pursuant to that providers applicable rules. These tickets, like all tickets sold on this site, are backed by our100% Buyer Guarantee. Vivid Seats Rewards stands out as the only loyalty program in the live event industry. This site is intended to be used by individuals or companies seeking to buy or sell tickets for ultimate use by an individual to attend an event and for no other purpose. All persons in Quebec, who purchased before March 11, 2020 one or more tickets from Vivid Seats LLC for an event scheduled to take place after March 11, 2020, which event was subsequently postponed or rescheduled, without a full refund being provided by Vivid Seats LLC. The total price was $1405.95. A buyer may sell their tickets on the Vivid Seats Marketplace if, after purchase, the buyer decides not to attend the event subject to certain restrictions, in which case a buyer may sell the tickets by alternative means. Disney is waiving all cancellation and change fees up to the date of check-in for reservations with arrivals through June 30.. We help fans get to more games, enjoy more laughs, and rock out at more shows. . Further, the provision that has been deemed to be invalid or ineffective shall be enforced to the greatest extent permitted by law. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. Can Vivid Seats purchase my tickets from me instead? Cinemark probably wont reopen until July, according to the L.A. Times. If you or another person using the ticket you purchased from Vivid Seats fails to abide by those rules and policies, you are responsible for all applicable fines and legal or other expenses associated therewith. Vivid Seats will determine when an event is cancelled based upon the best information available. As our Sales Terms and Conditions state, all sales are final. When a purchase is confirmed, the seller removes the associated tickets from the sellers inventory. The Vivid Seats marketplace is open to the exchange of any tickets for which there is a market, and that do not violate Vivid Seats policies. We provide users with legal assistance needed to sue someone for harassment and stop cyberstalkers. Vivid Seats is giving customers a choice: they can get a refund on their ticket price for any canceled or postponed event, or they can get a voucher good for 120% of the value of the ticket. Failure to follow such rules and policies may lead to consequences against you or the seller or original ticket holder. IF THIS CLASS ACTION WAIVER IS LIMITED, VOIDED, OR FOUND UNENFORCEABLE, THEN, UNLESS THE PARTIES MUTUALLY AGREE OTHERWISE, THE PARTIES AGREEMENT TO ARBITRATE SHALL BE NULL AND VOID WITH RESPECT TO SUCH PROCEEDING SO LONG AS THE PROCEEDING IS PERMITTED TO PROCEED AS A CLASS ACTION. If you would like us to submit such a request, the payment method on file will be charged 15% of the order total for the re-issuance of your tickets (maximum of $200). Accordingly, you consent to injunctive or other equitable relief for such violations. If an event is postponed or rescheduled, and the original tickets are valid for entry at the time of the rescheduled event, your order will not qualify for a refund or other compensation, except in jurisdictions where it is required by law, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate the request for a refund from the ticket seller). If the agreement to arbitrate is held unenforceable or invalid for any reason, any litigation against Vivid Seats (except for small claims court actions, as discussed above) may be commenced only in a federal or state court located within Cook County, Illinois, and you and we each consent to the jurisdiction of those courts for such purposes. You do not have to do anything to receive this credit. Information about Covid-19 Vivid Seats is closely monitoring If you purchased your ticket from Telecharge and the event has been suspended or canceled, Telecharge will email you with instructions on how to exchange or refund your tickets, according to its website. Glossary of Common Industry Terms. I dug a little deeper. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne. If you wish to pursue a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. You and Vivid Seats each agree that, except as provided in the Exceptions provision below, any and all disputes, controversies, or claims arising out of or relating in any way to: (i) these Sales Terms; (ii) your use of, or access to, the site; (iii) Vivid Seats services; (iv) any tickets or other items sold or purchased through the site; or (iv) any marketing, advertising, statements, or representations regarding or related in any way to these Sales Terms, the site (including access to and use thereof), Vivid Seats services, and any tickets or other items sold or purchased through the site shall be fully, finally, and exclusively resolved through final and binding arbitration rather than in court. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM Want a quote from. Because Vivid Seats's third-party sellers set the ticket price and because pricing is subject to the forces of supply and demand, the price may be above or below face value. Delivery method is not indicative of the type of ticket. You will receive notice via email if your event has been canceled. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive. Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems.