viagogo charge for cancelling sale viagogo charge for cancelling sale

4.3 Sellers Shall Not Include Promotional Material with Tickets. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. 6.1 No Warranty. Thank you for using viagogo! You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. 2.10 Collecting Payment. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. Fixed Price: The Seller sets a price at which they will sell the tickets in line with viagogos agreement with Paris Saint-Germain. I expect some advice/guidance from a customer service representative ASAP as I've put a very high level of effort and received significant financial backlash from securing these tickets. The sale of stolen property on viagogo is strictly forbidden and violates local, country and international law. To be a member of this Site, You must agree to accept the terms in this Agreement. 2.6 Making an Offer. No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. please see in bul point the notes I have made which should evidence the disappointing communication I want to go to the rearranged concert or receive a full refund as the error was Viagogo's. I've sold WC tickets more than a month ago and Viagogo doesn't pay me. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. 4.2 Stolen Property. Except for the express warranties stated in this agreement, We provide the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. To post a ticket for sale on viagogo You must first register with the Site. Editor, Marcus Herbert. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. Is It Legal for Viagogo to Charge Me a Sellers Cancellation Fee? PREAMBLE Then I will be on the losing end of having the tickets nullified and not getting any payment whereas the buyer will get a refund. I'm from singapore and my number is +65 [protected]. The revised version of this Agreement is automatically effective after it is initially posted on the Site. 6.4 Release. arizona high school rodeo standings; cryptocurrency tax accountant near me This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Viagogo says I've been paid but the bank transfer never took place. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. PLEASE CALL ME - DETAILS OF CANCELATION BELOW - I HAVE NOW LOST AROUND $1000 BECAUSE OF U GUYS NOT CALLING - I NEED YOU TO HELP AND PAY ME WHAT I AM OWED! viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on the Site. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. [protected]@outlook.com 7.5 Miscellaneous. Why is the price printed on the ticket different to what I paid? This will be deducted from your next payment. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. 5.2 Violations, Termination and Suspension. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Purchased x5 tickets for mrs browns boys in cardiff motorpoint arena for 15.6.17 back in october 2016. Please contact me via email or call me. Please remember that you will not be paid for this sale. I was told on your website that the fees are made clear but they were definitely not. On my account it says that customer support is no longer possible as I have been refunded (see photo attached) I bought two tickets for $355.52 to Louis Theroux for the Melbourne venue on 19/01/2020 and thought I was buying it through My name is Georgette Roy of Fredericton, N.B. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. 1.1 Introduction. My event is cancelled or postponed - What do I do? You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Just before I paid for them a huge amount was added for VAT and 'costs'. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. You no longer need to deliver or drop off the tickets and you can disregard any previous communication received regarding this sale. Please help! 5.1 Investigations. Yes No Contact Customer Support Regional Settings 2.14 Substituted Seat Locations. 23rd May 2017 - tickets are available to download 6.10 Notices. If you cannot use the tickets you purchased and there is still time before the event date, we advise you to re-list them by clicking on the "Sell" link on the event that you have tickets for. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. No tickets arrived so on 15.6.17 I rang to be very ridley told there were no tickets available and they had sent an refund & email on 13.6.17 (Of which I never recieved). Using the link that viagogo sent me I tried to cancel the tickets but could see no listing on my account, the whole process just takes you round in circles, you cannot contact them if you have no listing but if the problem is there is no listing then you cannot use their online forms. 7.2 Copyright. ; ; A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. You warrant that you are over 18 years old and have the legal capacity to make the transaction. We take no responsibility for such issues. 3.3 Laws and Regulations. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. I have contacted customer service more than a dozen times without specific answers. missing persons national parks. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. We make no warranty with respect to the software, tickets, events, and services provided on the Site, or that sellers or buyers will perform as promised, and We expressly disclaim all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. I was very annoyed by this as there was no warning and to make the situation worse when we went to the concert on Monday the ticket office said they would refuse our tickets because you had sold them for an unacceptable amount and they should have been 30 which is what they were selling then for on the door. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. It depends what the tickets are for and whether 50 per ticket is feasible. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. I bought a UFC ticket from Viagogo around 4th June 2017 and I wasn't able to print the eticket since then, the eticket were a blank piece of paper when I open it on my computer. online tickets: afrikaans is groot south africa, ticket hasn't been refunded after re-listing, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. most common verbs in french; affordable housing lotteries in massachusetts; tendai chatara height; minnie mouse telephone target When We receive an offer by bank transfer, We will check to see if the bank account is valid. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. viagogo charge for cancelling sale. This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. Kind regards If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Including any such items constitutes a material breach of these terms and conditions. How do I unsubscribe from your newsletter? I called back of which a different agent explained the situation and no tickets were available. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. November 18, 2021 If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to find replacement tickets for the Buyer and to charge the Seller with the respective replacement fee, other charges, and/or take other measures, as . What was the unforeseen circumstance? Editor, Marcus Herbert. Absolutely no empathy from your customer service agent who put the call down when I asked to speak to management. 2.7 Payment Authorization. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. 2.1 Requirements. Any postal mail sent to this address will take a minimum of 14 days to reply, so please use the contact us link for a quicker response. Can I pick up my tickets instead of having them shipped? We will not allow You to buy or sell tickets before You have registered with Us. 2.14 Ticket Information. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. 2.5 Tax on Seller Proceeds. We are not involved in the actual transactions between Buyers and Sellers. I ordered tickets for 18/6/17 for the above concert. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. On the web site it claims I have been refunded so I cannot send an enquiry. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. We may investigate complaints and violations of our policies. 6.8 All Sales are Final. Fixed Price: The Seller sets a price at which they will sell the tickets in line with viagogo's agreement with Paris Saint-Germain . The revised version of this Agreement is automatically effective after it is initially posted on the Site. viagogo AG is registered in Switzerland, Company No. How do I change the email address on my account? Editor, Marcus Herbert. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. viagogo charge for cancelling sale; blog Tech. All tickets were being sold for 80 with a 30 fee on top of each. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. Hello In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. The thing that upsets me the most is the fact that I could have used a different website to buy the tickets, and right now I'd be going to my dream concert. The OP never checked properly on either of their accounts if the listings were cancelled. Sports. I have taken reasonable steps with my phone calls and emails and have no in my view a helpful response to resolve this situation In this instance we will hold the sum of AUD133.20 from your future sales payments. 2.11 Ticket Fulfillment. Viagogo were not able to supply them at the last minute and offered a refund. You will need a username and password to access the Site and use the Services. What is the viagogo complaint handling process? Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. This is so we can promote the sale of tickets and items that You list for sale. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. I don't know if I need to talk. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. As the concert is yet to happen I wish to have my tickets refunded in full as the full price was kept until it showed up on my bank statement and on my confirmation email, by which time it was too late how do two tickets at 103 each make a total of 283 ? hempcrete australia cost viagogo charge for cancelling sale. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. I need a reply asap thank u. I was charged for tickets that I did not won't when I cancelled them. The event itself is within days and yet I still don't have any updates on my ticket. In its FAQ for Can I cancel my sale? If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. 7.3 Additional Policies. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. You also agree not to separately contact the Buyer at any time for any reason. They were selling 3 lots of tickets all showing where you could be seated in the O2. https://www.youtube.com/watch?v=mGXViB2y2ys. 2.10 Seller's Confirmation. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Sellers: once your tickets have sold, viagogo charges a service fee. You will need a username and password to access the Site and use the Services. - The horrible price that I was charged for hockey tickets. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. By using our Site, You agree to accept this Agreement. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Because of this action I am now out of pocket for the train tickets and hotel booked which totals 230 excluding the ticket cost, and all I wanted was to get my tickets amended so I can attend the altered location. Look forward to your response . 3.4 Indemnity. All sales and bids are final. 2.16 Claims under the viagogo Guarantee. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Please note that service fee amounts may vary by event and are subject to VAT. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost incurred as a result of the order not being fulfilled. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Your prices were miss leading and a scam. Invalid tickets are defined as anything where buyers are refused entry. viagogo charge for cancelling sale. So it seems like the extorbitant fee was for them to reorganising another 2 tickets. Tickets may be substituted with comparable or better seat locations without the Buyers approval. 2.2 Registration. 2.9 Notification. I wouldn't think it could be that improbable to query this as they have all the data available for them. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. 2.2 Registration. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. what if the buyer got the tickets and did not want to go the event, and claims that he/she was denied entry after the event. None of my emails have been responded to. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. Including any such items constitutes a material breach of these terms and conditions. Shouldn't someone be keeping track of sales and preventing things like this from happening? 1.2 Ticketing Exchange. Ticket listings are a representation of actual seat location. 16/06/2022 . 7.2 Copyright. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. I want some kind of compensation and the fact you have had my money for months is totally unacceptable. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. 6.9 Change or Suspension of Site. viagogo charge for cancelling sale. 5.3 Disclosure of Information. 6.11 Permitted use. Such notice shall be deemed given one business day after the email is sent. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Viagogo either paid a higher price for the replacement tickets or have charged you the full cost of finding the replacement fees without giving you adequate credit for what they received from the buyer. Note that this is separate from any Tax viagogo is required to charge on its fees. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. We do not control the information provided by other users which is made available through the Site. To sell your spare tickets: Click on the "Sell Tickets" button on the top right of the home page. yahoo song song; jennifer oates daughter of warren oates; michelle robinson sid vicious wiki; jobs that make $60k a year without a degree; 310 east chicago street milwaukee, wi 53202; what is a midlife crisis for a woman; florida classic car show 2022. football managers without a . The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. 2.9 a) Exception to Sellers Obligation to Confirm. If tickets are not consecutive, then the Seller must create a separate listing. We will also add VAT on our fees as applicable. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. 2.15 Claims under the viagogo Guarantee. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. What are the viagogo Terms and Conditions? 2.13 Seller Payment. The original face. Why do my tickets have someone elses name on them? I bought tickets for my sister and I to going and see Giggs at the Southbank centre last Monday. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. I sent my two platinum tickets for the ICC champions final to viagogo on Thursday after speaking to one of your customer services by courier. 5.4 Making Adjustments. Report a violation. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. 6.1 No Warranty. Ring me or give me a real number to call Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. ; . I want to raise this as an official complaint as trying to resolve this previously has simply not worked You also warrant that you own the tickets and are authorised to transfer or resell the tickets. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). We may investigate complaints and violations of our policies. 6.6 No Agency. This has had a financial cost due to interest of 360 held for 8 months, pre-paid specialist transport and staffing of which I cannot recieved a refund as less than 48hrs notice. How do I find tickets I've already downloaded? Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Order number: 9164448 2.3 Username and Password. Over 900 has left my account in just 2 days, and I'm appalled by such shoddy service from viagogo. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. 3.4 Indemnity. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn). and how does an unforeseen circumstance suddenly make you require tickets to a concert? My event is cancelled or postponed - What do I do? Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. we are looking into it, had to call back again to be told still looking into it ! Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. We still haven't reached peak Viagogo. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. I bought 4 and spent 440 whilst tickets are still on sale for 40 each. Thus, the ticket price shown (before our fees) may include VAT (UK or other) as appropriate. I have received no contact re the rearranged date of the June event.