how to accept wex cards how to accept wex cards

For the tightest security, use Exact Match. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! I then received a late charge for my July 28 bill, because they said they applied my July 6 payment to the June bill (even though it had already been paid 8 days prior.) Complete the remaining fields, including Control Number, Driver ID, and Unit Number. Again, there was NO explanation or warning. 1 Hancock Street Im now on my 3rd time submitting the form to them. I never paid a late fee with ExxonMobil for decades because I always paid the Invoice the exact day that I received it. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. My total purchases was $1364.84 for fuel and $18.43 for other stuff (drinks, oil, whatever). Tried to use the cards they sent and they had a block on every 2nd purchase even though they lied and said there wasnt. Privacy Policy. I think this would be great for our business! document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. show more WEX Reviews A couple of weeks later we were placed on credit hold for an account we hadnt been made aware of! Choose Manage Cards from the drop-down menu, then View/Update Cards from the fly-out menu. These self serving morons could have left my employees stranded without working fuel cards. Ive contacted customer service multiple times and spent long times on chat and hold both times. After getting a charge of over $681 on a $3000 bill we called. However, they will continue to take my monthly contribution out of my paycheck. 0:00 intro0:26 Reports 20:37 Benefits 1:40 Business a. Also, 45,000 US maintenance locations accept the card, and there's no annual or monthly fee. Click Authorize Payment and confirm the payment info. You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. Watch this corrupt company and dont use them for your poor employees. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). While the term fleet cards is often used to refer to Wex and Voyager, Visa and Mastercard also offer fleet cards, as do specific brands. I mean what do they think we are frauding by going to the dr or getting medication? The agreement with Pep Boys continues to increase the services . We have never had any association, account, conversation or any dealings with this company or their client Intrepid Potash until the money was taken via 2 ACH debits to my account. When entering a fleet card in your My Wallet, add the prefix number for the first 6 digits of the card, then add the last 4 digits of the account number. Our card works at a variety of merchants. Accepted at 95% of U.S. fuel stations Automatic accounting Detailed, custom reports Spoke w Missy Fleet Manager assured me this would not affectour credit etc. WEX adds Visa to virtual payments offering. Furthermore, drivers or customers of fleet cards must input odometer readings every time they use the card. Then Class action suit! It is not intended as legal or financial advice. The interchange rates range from 1.85% + 10 cents per transaction to 2.95% + 10 cents per transaction, as seen in the screenshot below. Level 3 data may include odometer readings, vehicle or driver ID numbers, and more. I really would love to accept the Voyager card here at our business. Exceptions are even color-coded to make them easier to prioritize. Or, click Auto Rollover, and choose the days of the week that you want the limit to refresh. Ready for the ultimate credit card processing experience? How to Assign a Driver's Name to an EFS Fuel Card, EFS Fuel Card: How to View a Credit Balance, How to Make Online Payments for Your EFS Fuel Card, EFS Fuel Card: How to Create a One-time Cash Advance or Remove Cash, How to Set Product Policy Limits on Your EFS Fuel Card, Inventory Information Approval System (IIAS). Ive made several attempts to contact WEX to resolve these charges, but I was never able to reach a representative which is completely unacceptable. The majority of complaints are related to Wexs fleet card-issuing services rather than its payment processing products, and we have discounted these in our review. What youll need to do is work with your processor to provide Level 3 enhanced data when you take a fleet card at your business. To remove cash from the card, enter a value in the Amount field, then click Remove Cash. Some processors have no monthly, no annual fees, no contract, and cheap rates. Referral Partner Permissions. Do I need to contact my bank? Ask us your questions here. Choose Credit Management from the drop-down menu, then Available Credit from the fly-out menu. Try PaymentCloud, We also encourage merchants to check out our list of the providers of the, This does not compare favorably to our list of, Send me an email notification when someone replies to my comment. ERGs drive diversity by fostering new bonds and communities across the company. A policy is a set of rules that govern how a group of cards behave, including where they can be used, and what products can be purchased. I know we can restrict cards to fuel only when pay at the pump, but can we restrict drivers from buying non-fuel items inside the store? To better understand why we adjust BBB ratings, please see our Rating Criteria. In the Policy Number menu, choose the policy that will receive the limit. (See Look up card.). WEX took nearly $4,000.00 from my business account. There were months I didnt even PURCHASE GAS, and the $14 in fees triggered a late fee of $75. EFS Fleet Card World-class tools for mid to large enterprise fleets; EFS Fleet Mastercard EFS control with Mastercard acceptance; EFS Mastercard Pay Card Simplify payments for your drivers; CrossRoads Freight Card Mixed fleet fueling at truck stops and gas stations; Compare Fleet Cards Choose the best card for your fleet; Fleet Digital Payments As with most things in business, if you make it easier for customers, youll see more sales. I purchased $1300 in gas and pad WEX $2280 in total over the course of 8 months. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided as is, and without warranties. (207) 773-8171 Corporate Office. WEXs unethical business practices have negatively impacting my credit as well. We may earn revenue if you obtain services from a provider that we recommend. In the Issue To field, enter the payeefor example, the driver or merchant. Fleet cards require using equipment that can support enhanced data. Worst company in my 50 years of being in business ! Find out more about WEX WEX FUEL CARDS And while I do all that I can wait until the investigation is complete for my $4000.00 to come back. I am switching my health care plan just so I dont have to deal with a company that really doesnt put effort into letting you pay your bills with your money. HOLD lets you deactivate a card temporarily. Every vehicle you lease through GSA Fleet has a corresponding WEX card. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. I have dealt with many companies in my 20+ years with this multi national, and I have NEVER EVER dealt with a dreadful company like WEX, and hope I never do again!! If you have your own Wex Inc. complaint to make, please do so in the comments below. No way to set up an auto pay. Dont use them, spread the word not to use them, I will be posting on every review site. Click the desired card # to view its details. Wexs per-transaction fees are not competitive with those charged by the cheapest merchant accounts, and its long-term contract is actually more restrictive than industry averages. I have no issues getting prescriptions. 95% of U.S. fuel stations accept WEX cards at the pump or inside the station. Merchants most commonly describe unexpected incidental fees and high termination fees. If you need help with rate and fee negotiations, payment integrations, cost optimization, or provider selection, schedule a consultation here. Most pay-at-the-pump systems only work on whats called the BuyPass platform, in the First Data network. NOTE: Follow the same steps to assign a Driver ID. * Required Field First Name * Last Name * Business Name * State / Province * This does not compare favorably to our list of best credit card processors. I am highly dissatisfied with the hassle I am currently experiencing with closing the Wex Fleet account. For example, BP may offer rewards on its Business Solutions Fuel Mastercard if the card is used at a BP station, but not offer the rewards if its used at a non-BP location. In the Add Prompt screen, select the type of prompt you want, then click Next. You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. For example, a BP Business Solutions Fuel Mastercard can be used at BP locations or at locations where Mastercard is accepted. Step 2: Swipe Card Insert your card, and then quickly retract it out of the card reader to begin the fuel purchasing process. Phillip created this website and has written over 1,000 articles regarding all things payments. Suspended our account for not paying 324 dollars for another contract we have never been notified that exist. To avoid this issue, we recommend asking for promotional information but not providing any information about your business name or location that could be used to bill you. A benefit offered by universal fleet cards is discounts on purchasing fuel or services at its own branded gas stations to encourage consumers to use that specific brand. Is the Voyager card capable of restricting non-fuel purchases made by a driver if drivers pay inside the store? However, you can get an idea of the interchange rates you can expect to pay. This is because of the major expense of replacing the technology at the pump, which often involves ripping the old pumps out of the concrete to replace them. In business, time is money. I got a $40.00 account setup fee, $8.00 fee for 3 cards, $10.00 paper delivery fee, $11.17 program fee, and $110.95 finance charge. Gift & Loyalty Cards, ISO/Agent Program Of the complaints related to payment processing, the most commonly cited issues are poor customer service, unexpected fees, negative sales experiences, and delayed payouts. Universal Fleet Cards These are fleet cards offered in partnership with traditional card networks and can be used anywhere those card networks are accepted. Follow these instructions to purchase fuel: Turn off the vehicle and remove the keys; note the odometer reading. We had NEVER HEARD OF THEM. There is some complexity to how fleet cards work. Drivers can call 1-866-329-3471 or the customer service number listed on the back of each WEX card. This is welcome respite given the growing costs to fill up the gas tank and generally higher inflation everywhere. Wex has also received 205 informal reviews to its BBB profile, all but 2 of which are negative. On your side, as the business accepting a fleet card for services or products, the main difference to be aware of is that purchase options are limited. Visa and Mastercard fleet payments will follow the same funding schedule as other payments, but Wex and Voyager may or may not be included with your credit card branded deposits. WEX will accept Visa's virtual credit cards for corporate payments, expanding the international digital payment options for WEX's B2B customers. Again, its a way to get the customers in the door and then leverage that presence to upsell other services or merchandise. Which I give them, but now Im denied? I just got my second invoice from WEX. been used fraudulently They should take responsibility & notify they made a mistake Ive spent hours trying to get this handled They seem unwilling to do much Please help make this all stop Thank you Update As of today 8/4/2022 on the phone with WEX Statements keep coming. The trick to choosing a card-acceptance-services provider is finding one familiar with the specialized nature of P-cardsone who can bring the best technology that allows sellers to input, capture and deliver Level 3 data with their transactions. Thats the receipt this is ridiculous then they freeze your card what kind of HSA does that? We also accept certain types of digital payment methods. See Which Processors Offer No Monthly Fees And No Contracts. Statement fee:$3.95 for paper statements Late payment:Admin fee plus 3% per month for the overdue amount. As for card acceptance, the WEX FlexCard is accepted at 95% of fuel stations nationwide. Level 2 and Level 3 processing rely upon different interchange ratesthan traditional consumer credit transactions. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. We're happy to help. Wright Express (Wex) and Voyager are fleet-specific branded cards, meaning that they bear their own brand name. Anyone recommend an attorney? GSA Fleet Card Acceptance Where to use your GSA Fleet card Charging your electric vehicle How to purchase fuel on a military installation Wex Inc. does not appear to engage in any deceptive advertising strategies in its official materials. Ben believes in empowering businesses by providing access to fair, competitive pricing, accurate information, and continued support. They lost a very long term customer over this. WEX Fleet cards are to be used only for fuel purchases or roadside services. The total cost will depend on your processor, the amount per transaction and number of transactions you take by credit card, what type of fleet card youre taking, and more. The interchange rates can be thought of as the wholesale cost theyre the minimum that a processor has to charge you just to break even on your account. Large vehicles (box trucks, ambulances) may also purchase oil and fluids, including required fuel additives. But within the category of purchasing cards are several different possible rates. If you suspect that Wex Inc. is charging you undisclosed fees, we recommend seeking athird-party statement auditto eliminate hidden charges. All Rights Reserved. It is accepted at ExxonMobil gas stations or anywhere that Mastercard is accepted. The benefits are straightforward. Its not a perfect system for combatting fraud yet, but executives at the company are constantly refining it to ensure continuous improvement. Copyright CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Agree with our rating?Tell us about your experience with Wex Inc. in the comment section below. They want my medical records to prove the medical necessity. Rising fuel costs may cross a threshold that may lead to destruction in demand for fuel. Who do I contact? We were then told that the 6.99% was the periodic rate rather than the APR. I am being told that all is done by email and there is nobody I can talk to over the phone. Wex and Voyager rates and fees start at around 3.25%, so they arent cheap to process. There are a few Wex Inc. complaints about its contract terms. This information is captured at the time of the sale. However, there are steps you can take to qualify for lower pricing, even on universal fleet cards. Women play an important role at WEX. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. This address will receive confirmation of payment. EVEN THOUGH ITS IN THE NAME OF THE BUSINESS? This has to be huge fraud case. Referral Partner Application A confirmation displays. There is no evidence at this time indicating that the company employs independent sales agents, but we have found some Wex Inc. complaints related to the companys telemarketing team. An approved line of credit offered by Love's Travel Stops to approved customers. Their email never has any attachment of my cobra benefit but next couple of months create one for their scam proof. In addition, your drivers will enjoy pay-at-the-pump convenience and 24/7 support for fueling and PIN assistance. Youll need to contact your credit card processing company. I use my premium refunds to pay for the next months premium. Hopefully they get banned from my state at least. Simply fill in th e credit card area on the bill providing your WEX Health debit card number. I have submitted the same receipt from my eye doctor several times and Wex continues to deny my claim. Instead, rates offered by popular fleet card companies such as Voyager and Wex start at about 3.25%. There are two options when it comes to taking fleet cards - you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. Charged to my bank account, we do not own a card. Melissa Smith is the president and CEO of Wex Inc. We are currently able to locate more than 20 negative Wex Inc. complaints, none of which accuse the company of being a ripoff or a scam. The State Fleet Card (WEX) is presently administered by WEX and is accepted at over 10,500 retail locations throughout California. Phillip Parker is an independent digital payment consultant specializing U.S. and Canadian point-of-sale, ecommerce, and mobile payment acceptance. Fraudulent? CardPaymentOptions.com, Inc. All Rights Reserved. Implementing pay-at-the-pump technology for a new gas station or transferring services when purchasing an existing gas station requires assessing your individual needs, and working with a processor that can support pay-at-the-pump. Merchant ServicesPayment ProcessingPoint Of Sale Systems, Payment Processing Ridiculous I would like them to unfreeze my card till the end of the month when my insurance expires with the company and be able to use the benefits they are taking from my paycheck every week. Getting paid to re-write this page? It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. Military veterans possess invaluable leadership skills and business acumen. We have located multiple Wex Inc. customer service phone numbers: (833) 225-5939 Toll-Free Customer Support If the account is already setup, click the Use an existing QuickBooks account radio button then from the drop-down, select the appropriate bank account. We have no recourse. So, in addition to the approx $187 interest charge that had carried over after paying my account balance that they said was due July 28 (ignoring the fact Id already made a second payment and had paid the entire balance), they charged me a $140+ late fee!! Furthermore, fleet cards may or may not be affiliated with the credit card brands, which affects everything from the costs to accept them to the equipment thats compatible with the cards. They were completely unreasonable to deal with. Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. Unethical? Fleet gas cards are a better way to manage fuel expenses for business vehicles. Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. Host Merchant Servicesis a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA. Talked to their rep. he would settle account for $100, which we paid Enter and confirm an email address. You should expect higher fees to take the cards, since the base costs that your processor has to pay are higher than they are for Visa and Mastercard fleet cards. Most horrible experience with fuel cards. Compare Cards Or call 1-800-395-0812 WEX fuel cards are smarter than credit cards and safer than cash Worse liar company. AVOID THIS COMPANY AT ALL COSTS. Do NOT use this company if you can avoid it. Other purchases on a fleet card can be limited as well, restricted by amount, the number of transactions, days of the week, or even time of day that the card can be used. I will be closing this account as soon as I get my funds. They know they are scammers and said that they have heard this all before and it is not loan sharking if agreed upon. Given the companys complaint total and resolution ratio, we have slightly adjusted the BBBs rating. WEX Inc. reported in July that fraud losses in the second quarter of 2017 were $16.1 million, an increase of nearly $10 million from Q2 2016. Ive closed my account with this company due to these exorbitant, hidden charges to my gas purchases, but I need the issue corrected to bring my credit rating back to its previously good standing! How can I go about it? Carol Stream IL 60197-4337 They continue to tell me the account was terminated, but it is not They continue to add charges 4/1/2022 spoke w Marianne first they hung up I called back spoke w Jonas They show an bus id #841425616 Again 4/29 another bill The agreement between Texas-based Jiffy Lube International and Wright Express, the nation's leading supplier of fleet card and fleet management services, provides Wright Express Universal Card . Wex wouldnt help at all, just lied and wasted our time. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. For the Validation type, however, choose Exact Match to make sure the Driver ID has to be entered correctly at the pump. Wright Express, a leading provider of payment processing and information management services to the U.S. commercial and government vehicle fleet industry (NYSE: WXS), has expanded its accepting network to include The Pep Boys - Manny, Moe & Jack (NYSE: PBY), the nation's leading automotive aftermarket retail and service chain. Wex and Voyager cards can be used at any participating gas station. An f2.8 aperture paired with a 20cm minimum focusing distance produces creative shots with smooth bokeh and gorgeous background blur. Incompetent fucks. Other Fees Additional card:$8 per card. & would be canceled 6/1/2022 Notice Acct is severely delinquent call 8884376004 Collections! Now they want to give us back $86. Our account was put on hold for late payment (this I understand) but, to get it reinstated I have answered all their queries, jumped through all their hoops and then some Do you think they will reinstate it?? Track fuel expenses automatically. However, now that the claims are being denied and I cannot access my account my HR Department states they cannot get involved. Still, businesses must have specific equipment set up for companies to accept them. Fleet cards are an excellent payment method to help businesses reduce fuel expenditure. Get the truth here. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). Fleet Cards these are cards specifically for fleets regardless of gas station brand and are not part of traditional card networks. In the Amount field, enter the amount you want to add to the card. SEE WHO SPENDS WHAT, WHERE AND WHEN. If youre not familiar with Level 3 processing and enhanced data, youre leaving money on the table every time you take a qualifying card. Just give me my money! We are former TCheck Customer, used it mostly for paying lumper fees. In the beginning, the gas card seemed to be beneficial for my business. Store branded cards that dont have a credit card company partnership are only usable at the locations associated with the brand. Related Article: Introduction to Credit Card Processing Rates and Fees. Referral Partnership FAQ Any card assigned to this policy will be impacted by the change. How does it work? Level 3 data is also important for government purchases, as tax-exempt numbers and other details can be captured. Description of Complaint: For Mastercard and Visa, work with a processor who can help you qualify for Level 3 enhanced data rates so that you can actually lower the cost at the wholesale level. Set the Validation type, then click Next. Unfortunately, theres no single answer to that question, as the total costs will vary depending on a number of factors. The company doesnt care and their customer service sucks as they treat you like you are trying to dodge a payment when in fact you are trying to make one my small business will find another fuel card and cancel wex never to return. Enter a note in the Comment field, if desired. Im sharing this experience in an effort to resolve this issue and get this company to rectify its negligence in responsibilities to their customers. Your email address will not be published. Drivers can easily locate accepting stations using our Fuel Locator, accessible on desktop and mobile. WEX Fleet Fuel Cards Fuel prices rise and fall, but your business always needs an edge Fill up company vehicles anywhere. It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. A few months later an obnoxious debt collection company starts hounding us. As a gas station, tire center, repair shop, or other business owner with fleet customers, taking fleet cards is necessary, but so is making sure that you arent overpaying to process them. For maintenance under $100 - merchants can either electronically accept the WEX Fleet card or call in the transactions to 1 (866) WEX-4GSA (939-4472) to receive a MasterCard number. In the Policy Number menu, choose the policy that will receive the prompts. Fleet Cards What is a fleet card? The company should have planned for this. WEX CFO Roberto Simon pointed out in a recent conference call that fraud expenses for September and October were already down 60% from their peak over the summer. I am the bookkeeper for a company vexed be WEX. Ready to see pricing for your specific business? Accepting locations Accepting locations WEX fleet cards are accepted at 95% of U.S. fuel stations and 45,000 service locations - anywhere you need to go! GSA SmartPay account holders may carry the following brands: Visa, MasterCard, WEX and Voyager. WEX, Inc. By accepting fleet cards, you open up your business to a swath of customers you would not otherwise have. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). Founded in 1983 as Wright Express Corporation, Wex Inc. is a merchant account provider that primarily offers fleet card and business management services for the transportation and logistics industries. ERGs drive diversity by fostering new bonds and communities across the company. The card may also be used on billing statements received from providers of the same types of service. Youll need to contact your credit card processor. Today, almost all POS terminals have the required preinstalled applications to synchronize POS terminals. A comprehensive visual dashboard lets you track, analyze, and forecast expenses by driver, KPIs, and more, making it easy to identify trends, habits, and purchase anomalies. While Mastercards public interchange table makes no mention of fleet cards, tables that arent publicly available and our own experience with the charges both show that Mastercard prices fleet cards according to commercial card rates as well. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. The purpose of the card is to be able to pay for medicines and Drs office visits. WEX is comprised of three primary businesses, serving the needs of Fleets, Corporate Payments, and Health.