buyer says i sent wrong item

The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . 26-05-2020 Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. That is not the package i sent your cosmetics in. Yet fight is not over, lets see what happens next. I lost my appeal. The buyer will pay with a fraudulent check. Put it in a bag took pics opened case and returned back explained. Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. Copy and save both forms before submitting them. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. I'll go over how it happened, what I did to fix it, and how you can. They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. It expressly says this in the PayPal Seller Protection terms. I've taken back an item I never sold lol. Thanks for this suggestion. At first, it might seem foolish to pass up a generous offer, but often its a trap. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. I've never owned/sold a necklace like that. Theres no possible way I sent the wrong item so hes trying to scam me. There is so much scamming going on Ebay, Sellers dont have a chance. Always think like a big retailer. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. Some are targeted at buyers, others at sellers. Is this person trying to scam me and going to the lengths of altering the package and using a different item?? All rights reserved. Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. I guess it depends on whether the item they are sending back is worth paying the shipping on. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. They look the same to me.. on If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. They help the organizations to focus on the other parcels they have to deliver. E bay in many cases are making more profit than the sellers. I told Ron that this was, "pardon my French, absolute bullshit." Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. Once I listed a new in box item as white when it was really blue. Gift card scammers reach out to victims by phone, email, or social media. Here are some of the most common ways eBay sellers are scammed. They have no reason to create one earlier. Otherwise she wouldn't have bothered. 26-05-2020 by asking the buyer questions or calling the post office? Offer to send him a return shipping label. CHAPTER XIII. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. I manufacture them myself and sell for only one price. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. You can report an issue with a seller to eBay directly here. I'll have to ask her what she sees different because I know it's the same. Learn the fundamental steps for running an eBay business. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? Hey Im kind of new to mercari and Im really nervous. For approved returns, Mercari provides a free shipping label to the Buyer. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. 01:37 PM, on However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. A buyer will offer to purchase your item and send a larger payment than required. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. I mailed a limited edition eye shadow palate to Ontario Canada for $90. In this case, the purchase may be completed without flaw. Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. 11. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. I didn't mention that after the initial dispute, I received an email within 6 hours basically saying they couldn't prove that any fraud had taken place on they buyers part since they don't handle the items directly. All items are made out of High Quality fabric. You will more likely not here back from them and if you do amazon has the case and remember to put case ID in all claims or negatives left and will be removed. Other platforms I never had a problem with over 6 years. ive had power sellers defraud me for a 50 cent lowes coupon. If you want to file a refund request hassle-free, sign up for DoNotPay and do it in minutes! Somewhat new, never had this happen before. 26-05-2020 Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. If you get the item back as a buyer you have the option to relist and recoup your outlay. Here are some of the most common ways eBay sellers are scammed. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. It is a site to get quality at the best price and sometimes I make 50 cents. If you have any problems paying for your items, we . She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. When a buyer disputes an item, the review is no longer an option unless they "accept the item". I never sold a necklace on ebay period, and never saw that one in my life. The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago But I would like to reach more buyers. Though I don't think I would have mailed an eye shadow palate in even one of the padded ones. I cant believe you won this. If so, it's definitely not a package I've sent out. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. Should I contact the postal service? If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. Go to your post office with your Tracking Number and buyer's email and pictures and make an inquiry as to what could possibly have happened prior to the package being delivered and what is your recourse. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. After completing the sale normally, the seller will post the package with the correct address but the wrong name. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. Copyright 1995-2023 eBay Inc. All Rights Reserved. Explain that you used a box, not an envelope, if that is the case. Select Order Not as Described. I asked the buyer if the package he received was damaged or opened. A buyer happily purchases your item. Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. In most cases, the refund takes 3 to 5 business days to process. The one I received is as per the photo. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well Do not refund first and try to appeal after. @deala0621:There's no point in contacting Canada Post, or USPS. The money will be recovered from you and you will be charged an additional chargeback fee (thats $20 for PayPal, individual credit card companies vary). Do I have to go ahead and refund no matter the circumstance? Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. A buyer from Europe orders at item and pays for it. I also ask if you have me mixed up with another seller you've purchased from recently. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. Tip I just wanted someone else to take a look at the photos and tell me what they thought. You can request that the buyer send the item back to you immediately. In order for it to work, sellers must provide proof of item delivery. She got her full refund back and kept the ring! Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. If he ghosts you, you scared off a scammer. Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. Has she possibly got you mixed up with a different seller ? Am I supposed to follow up with Royal Mail or it is now his responsibility? Is it possible to contact their police department? Ebay claimed that the item was in "different condition". Please help, Very true happen a few times to myself ebay is a scammers paradise and ebay dont care. But just the thought of it would scare a lot of scammers into stopping this shit. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. You take pics of box, item and serial number? You must be new here, in this sub anything and everything is a scam ;). I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. This topic was automatically closed 180 days after the last reply. Buyer sent me picture of something different in the box. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. Visit the nearest USPS location and fill out a request form. So Im hoping he doesnt return anything. Then maybe they won't send it back and you won't have to refund. It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. Contact postmaster and file mail fraud. When you issue a refund to the buyer They'll be refunded through their original payment method. The item is damaged or unusable: Contact the seller to ask if they'd like you to return the damaged or unusable (example: locked phone) item. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Heres how. A collectable which I still have. 2) Buyer most likely will open SNAD return request. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. An option to dispute the refund and report the buyer will appear. Create an account to follow your favorite communities and start taking part in conversations. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. Those are not indicative of any scam. From the "Reason for replacement" drop-down menu, select "wrong item was . There's usually another new label then. The status says the item was "Delivered to agent," so the item shows as delivered. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. Please Help! To start, you have to rule out an honest mixup plus give a timid potential scammer an out. Is there any point in doing that? Copyright 1995-2023 eBay Inc. All Rights Reserved. what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. package or mail missing? USPS. I asked for a picture from the buyer and it was some plastic item. The scammers will also ask for your PayPal email address. What's the tracking number? Dispute the refund. It should not have. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. I take pics and and email amazon all the details of before and after and the condition it is come back - I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. Was full of marks. Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips You can always appeal later. I'm not sure. A little detective work might find the answer. I have sent the item you ordered to the address on file with ebay. I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. So eBay accepted the return. The buyer confused me with another seller. He sent photo of item receivedit is not the item i sent. 04:02 PM. You purchased a specific quantity of an item, but received the wrong amount. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. Check out this video to understand how dimensional weight is measured when shipping. The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. You end up owning expensive packaging, without the desired product. However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. I once again immediately had them call me to dispute this. i think someone is trying to scam me like this to. but it is really suspect that they created their eBay account the day they ordered my item. The buyer received the wrong item. Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. I sent a seller an offer on an item and she accepted. A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. 10/31/2020 at 3:54 pm #83017 Antique Frog Our app will file a claim in your stead, saving you time and a potential headache. The unofficial eBay subreddit. It was hard for me to believe that since it was a solid stainless steel item with no moving parts. man!! Put your blame where it belongs with Chinese sellers! To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? Do not do that. Thx for the link to reporting a buyer theres a couple people I need to report. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you've changed your mind about the item, check with the seller to see if they'll accept your return. It's so unfair to write eBay sellers off like a bunch of cheap scammers. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. I dont understand why he thought that she wouldnt notice? Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. and our For more information kindly send . 26-05-2020 This is a type of blackmail. As seller, here are a few things you can consider before selling to buyer with little or no feedback. But if he has balls to carry on, follow up with post master complaint. So it sucked having a negative mark on my account but it was the only thing I could do. - edited Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. Along with photographing everything, try to record any identifying details about the item. This was shipped by Global Shipping Program. I was hoping it was a post offcie mix up. The item could have gotten mixed up during a customs check? I have had my hosting company check everything their end and they say all is correct and working ok. Once payment is confirmed you ship it promptly. Plus get a receipt from USPS. What's the return address? But so far no response from buyer. BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. I really feel like I am not getting any protection from scammer buyers on eBay. Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? Go to ic3.gov and fill out the internet crime form. Both early political pieces. His failure to reply to me or send pictures until after Case was decided on his favor was strange. However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. I've only had to use these pics a few times but they save a lot of hassle. If they did, I don't know how they'd be able to verify. They always put new labels on the package, because you shipped it to the shipping depot in Kentucky, and they needed to ship it on to Canada. Help for buyers and sellers. And while I'll be cordial, it doesn't bode well. Disputes about the quality of the item are not billing errors. This time, I accidentally sent an ebay buyer the wrong item. I know I have to send the refund regardless, right? Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. That photo looks like your shipping label stuck on top of another shipping label. So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). If youre a trusting person, you may send the item in good faith, assuming the email is authentic. 'However once the seller has received the item back, eBay can then step in and review the .