As of December, 2022, the return charges that Modcloth deducts from your refund are: $5 return shipping fee $1.95 fuel surcharge Refunds Modcloth's return policy allows for refunds, made to your original form of payment. It is not so simple to find a way to delete your Depop account! Make sure to keep interacting with our program to maintain your status (or even move up a tier)! For Domestic (US) returns, please click here. The Dos And Donts Tips, Are Sneakers Business Casual? Mind you, their ground shipping takes over 1 week for items to arrive. Items that were marked as "final sale" at the time of your purchase are not returnable for any reason. Step 1: Choose your order, choose your item, and tell us if you want a return (make sure to state store credits or a refund) or an exchange (be sure to state your new size/color/pattern) . And emails take days and days to respond. Modcloth has to receive the unwanted piece within 28 days of the shipped date. Copyright Store Return Policies. A $5 return shipping fee plus an additional $1.95 fuel surcharge to cover the cost of transportwill be deducted from your refund amount for the use of our label. I ordered jeans. Their return policy is terrible. The vintage-inspired, e-commerce company quietly reopened in . Upon joining, you'll receive 50 points! 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Comment * document.getElementById("comment").setAttribute( "id", "a01acd03d6283285028c10f323fa6395" );document.getElementById("f160e386b4").setAttribute( "id", "comment" ); Save my name, email, and website in this browser for the next time I comment. Ground Economy Shipping on Orders $150+. Remember to include your order information in the box and get tracking on the package. How Does the eBay Return Policy Help You Deal With Unwanted Items? Hi, Paige. Ground Economy Shipping on Orders $150+. Want to schedule a DMV appointment in a snap? Late returns will have the $5.99 shipping fee deducted and are not eligible for the $5 bonus offer. Looks like ModCloth has officially left the Walmart family! Hi, Cece. Discover the Zzounds Return Policy With DoNotPays Thorough Guide! These products fall into the following categories: We must receive returns within 28 days of the ship date to be eligible for a refund. Even if you have been sick and haven't been able to go outside of your house for 2 weeks, they still require the items to be received to their warehouse within 28 days of ship date. In the event of a return, any applied discount/coupon is forfeited and may not be re-used. The Easy Return Label fee will be deducted from your store credit. Free U.S. I'm very sorry for any disappointment regarding your recent order. The button fell off as soon as I opened the package. Hi, there. Referrals must purchase their items through the direct link provided to them to receive referral benefits. *By entering your email address, you agree to receive ModCloth offers, promotions, and other commercial messages. While points can be earned for purchasing gift cards, they can not be earned from spending them. Store Locator Icon Stores Store Locator; Classic Awards; Gift Cards; Wish List; View Catalogs; Coupons & Promotions; Outlet Stores; Customer Service. If you dont want to deal with the hassle of using the ModCloth portal and generating and printing paperwork, you can avoid the whole process. I'm very sorry for any frustration. Never again. I will never, ever order from this site again. 3 min read. Check the table below for more info: If you dont fulfill these requirements, ModCloth will deem your items non-refundable. Please note that points can only be redeemed through domestic checkout at this time. Your email address will not be published. You will only receive points for purchases made after creating your rewards account. If you live in the continental U.S., visit this page and follow the prompts to start your Modcloth return. 1. iis express not working with ip address. They are available from 9am-8pm ET, Monday-Friday. Hello, there. And since this casual mini is sleeveless, it can be layered with your basic tees! While I know our return process can be on the slower side and certainly a part of our business we are wanting to improve, we do absolutely refund all return eligible items sent back to us, and if something is taking longer than it should, encourage customers to write in to our Customer Care department for us to look into the matter. See Full Details . Guide 2023. Items are mailed promptly and of good quality. Simply make sure the items are in excellent condition and use the free return. Well gladly guide you through the returns process. Their systems were recently updated, and they are currently working on getting the Help Page up-to-date with the new links for contact. I'm very sorry for any disappointment with your order. How Deep Does a Tattoo Needle Go? We will send you an email to remind you to use your rewards points. So basically, I have one dress, but I purchased two. The person promptly replied that they received the item but hadn't refunded it yet because the refund department was behind. Just be sure you log in with your account to earn points, redeem points and enjoy the benefits of being a part of our community. even when I asked for a password reset I'll enter my email and it will lead me right back to the home page. Now that we are back to being independent, we can revitalise those aspects of the brand that our customers really loved.". Budget Fashionista is the original budget fashion blog, delivering trusted style and beauty since 2003. The ModCloth return policy states that you have to file a return request within 30 days of the shipping date for the request to be valid. Shipping costs are payments for a service that has been completed and are not subject to refund. I'm very sorry for any inconvenience or frustration with your order, or with getting in touch with our Customer Care team. Finally, someone emailed me and said they were really sorry and overloaded. To do so, you have to complete the following five steps: Visit the company's Returns Portal page Enter your order number and other required information Print the return form and the return label Place your item inside a box together with the return form Shipping is free on order of $125 or more, which is a ridiculous amount when the shipping cost on $100 of goods is $12. ModCloth Label NEW ARRIVALS Home / Sort - Featured Price: Lowest - Highest Price: Highest - Lowest Oldest First Newest First Color + Size + Price + Brand + Length + Clear Quick Buy Endless Possibilities Tank Top $25.00 Quick Buy Simplicity On A Saturday Tunic $29.00 New & Improved! How Much Does It Cost to Repair a Necklace Chain? Sign up with your email through the ModSquad Rewards page. Perbelle CC Cream Reviews 2023: is It Really Good for Skin? Be aware that giving your package to a US Postal carrier or leaving it in a USPS collection box or your residential mailbox may add additional transit time and cause delays in processing your return. Find out how we combat fake reviews. If your item has different fabric listed on the tag than what was listed on the site, that would be something we'd want to look into and correct. Go Global Retail acquired ModCloth at the start of the year and has supported the company to become GDPR compliant, so that the label could be available throughout Europe again. You also cant return pieces youve worn, washed, or damaged in some way. Once this rust-colored shift dress from our ModCloth label hits your wardrobe, you'll be arranging occasions just to show off its V-neckline, tonal striped pattern, shoulder ties, and mini silhouette. In the event of a return, any applied discount/coupon is forfeited and may not be re-used. Each purchase you make afterwards will contribute towards your point total. *By entering your email address, you agree to receive ModCloth offers, promotions, and other commercial messages. Checkout Dropdown Instructions: Once logged in and ready to check out, on the right-hand side you'll see a drop-down menu underneath your cart total [above the "Gift card or discount code" field]. For more information, please visit our ModSquad Rewards page for more information. It will take two weeks or more from the date your return is received by Modcloth to refund you. Returns received after 90 days of the original order shipment date. Clothing & Underwear Women's Clothing Store ModCloth ModCloth Reviews 254 1.9 VERIFIED COMPANY www.modcloth.com Visit this website total 2-star 17% 1-star 48% Filter Sort: Most relevant RA RA 2 reviews US Feb 25, 2020 I love ModCloth I'm surprised that ModCloth has such bad reviews. Skim through our guides! to reset your password. I've tried several times to buy blouses from Modcloth but I always stop once I get to the shipping price. I contacted them regarding this and they said because I didnt have courier information they wouldnt refund me. Start Your Return | ModCloth Customer Care FAQ Return Policy Start Your Return Review Guidelines Order Status Size Guide / Size Charts Bra Size Chart Community Guidelines Start Your Return For Domestic (US) returns, please click here. Reach us 24/7 at 888-495-9699. I am sorry to hear about your frustrating experience with our returns. Hi, Kaye. By - June 6, 2022. Returns received in damaged/worn condition. This will be my last order with ModCloth as their clothes are too cheaply made for the hassle. The delivery was ok, but would not recommend buying from this site. They are flat rates, rather than being based on cost or weight of items, and we have had to increase them over the years, due to increased internal costs. We must receive returns within 60 days of the ship date to be eligible for a refund. You must purchase at least one item in order to redeem points for a product or discount. *By entering your email address, you agree to receive ModCloth offers, promotions, and other commercial messages. Bear in mind that there are shipping requirements for certain products. Not worth it! You can drop the item off at a Fedex location. I can't even find the return form codes on their website! Those products belong to the following categories: Since ModCloth is an online retailer, you can file a return request only online. Please rest assured that our team answers all calls and emails as they come in, however, they are a small team, so there can be delays in responses, during busier times. Read International Returns Info . Hi, Parish. NEW ARRIVALS CLOTHING PLUS SIZE Find locations. We hope you are 100% satisfied with your gift. When you shop with ModCloth you have 30 days to get a full refund on your order. I'm very sorry for the wait with your order, as well as any frustration regarding tracking. Package everything up and return it according to the shipping label instructions. Things to Know, Are Riding Boots Still In Style 2023? If you don't want to use Modcloth's label, you can ship the items at your own expense to: Modcloth Returns 2250 . Once you sign up, you can use DoNotPay to file a return request with hundreds of different companies, including T.J.Maxx, JCPenney, and Gap.