Developer Center. To accept cookies continue browsing as normal. Login. Our technical teams worked with the support team from Okta Customer First to really come to grips with the product; from there the major rollout was four or five months afterwards.. Live Nation wanted one secure point of entry to all apps so users could efficiently move between tools as required, without pausing to re-authenticate. Different programs have different pay structures. The more investment you make in yourself, the greater the reward. The background check requires a $24.99 processing fee paid directly to our vendor. To accept cookies continue browsing as normal. Find ready-to-work contractors where and when you need them. Public Relations e-mail (press@liveops.com) Locations. Universal Login. But what good is making your own schedule if you cant get a schedule? Okta has the same vision we do, Okta is working with technology partners that fit with where we're going. For example, Live Nation currently uses one cloud provider; and Huckabay is in the process of implementing a second cloud. Although I would work four hours a day I would be in training or zoom classes for another two to three hours. Scale your processes and free up resources by outsourcing administrative operations with Liveops agents. Pass a self-funded background and credit checkThis business expense (just $24.99) is required by our clients and the responsibility of the applicant. Quickly assessing customer needs and providing sound solutions. (sales@liveops.com) Press & Media. Okta enables our employees to get to their applications wherever they are and enables a mobile workforce., Once Live Nation decided to implement Okta as its identity solution, the company was able to deploy the software quickly. Keith Myers, SVP Business Technology, Live Nation. Which equals no money! Facilitating collaboration and communication with the best available solutions was another key goal. Our distributed workforce of highly motivated independent contractor agents is driven to deliver the best possible level of service with every call. Customers sometimes need to speak with a live agent. Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Now we can focus on making sure IT is partnered with the business in everything they do.. Autonomy. Employees embraced the change, easily adjusting to the single portal and enjoying a boost in productivity. No ones done this, Huckabay says. 401 (k) (Traditional and Roth) Employer Matching Opportunity Time Off. Liveops Nation Login. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. You may also want to check out FlexJobs, which is a broad-based job site for remote positions. Every new employee is provided with the device of their choosing, Mac or PC, along with immediate access to Live Nations best of breed applications. I wish there was some type of base pay. Want to give someone something unique this holiday season? A lot of work goes into hiring great people, and we see LiveNation as a great place to work, says Myers. Guide customers through the claims process. Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 If the last few years have taught us anything, its that VirtualFlex is a critical element for navigating the unknown, attracting the right talent at the right time. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. We understand the complex nature of managing independent contractors. Support. To accept cookies continue browsing as normal. Liveops Okta. Learn about Liveops Enterprise Solutions Click Here . Once the Openforceplatform was in place, a major pressure point was released. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Assist customers with orders, questions, and returns. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. The typical military family moves every two or three years. We've been partnering with Liveops since 2010 for all our inbound needs. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Learn about Liveops Enterprise Solutions Click Here . Browse case studies, customer service tips and other helpful resources for enterprises. Director of Customer Care, healthcare organization. Sound: Must have a sound card installed and be equipped with speakers or headphones. Submit ticket. Implementing Okta enabled efficient use of communications and collaboration tools that are crucial to a global workforce accustomed to working anywhere, anytime, on any device. Its a huge volume of work, and thats why Live Nation provides its people with best of breed collaboration, communication, and productivity tools. 100% Employer Paid Life Insurance Disability Plans Charitable Giving. To find out more, read our Privacy Policy and Cookie Policy. Onboarding employees has become much more efficient. Browse case studies, customer service tips and other helpful resources for enterprises. Submit an application for an available virtual contact center opportunity. Be the customer care voice of top brands, providing best-in-class service. No matter what industry, use case, or level of support you need, weve got you covered. Live Nation currently has about 15,000 internal employees using some 250-plus applications. . Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. That meant finding an identity management solution that was easy to use and flexible, and one that integrated with a broad range of applications. The agent community comes together regularly for regional Roadshows, "coffee talk" sessions and fun social media . Freedom. Well learn about your business and help guide the best solutions based on your needs. Copyright 2023 Liveops, Inc. All rights reserved. A single portal that simplifies access and boosts productivity, Improved security posture with strong authentication and simplified user access, Reduced maintenance and infrastructure costs with cloud-based solutions, Efficient, fast onboarding of new employees, Facilitates communication and collaboration throughout the global workforce. I still love it., You make your own schedule. I still love it., I strongly recommend not working for this company. What:LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators, Expected pay: 25 45 cents per minute (equivalent of $15 to $27 per hour). Apr 04, 22 (Updated: Sep 19, 22) Then Liveops is looking for you! Sitting for free I might add., Side hustle success stories: Selling on Etsy, 5 New hustles good, promising and pretty bad. HSA and PPO Options National and Local Networks Retirement. Look in your Okta Welcome/Activation email (If you received one during your company's onboarding process). We were getting rid of all of our on-premise servers and moving everything to the cloud, Myers reiterates. Copyright 2023 Liveops, Inc. All rights reserved. Onboarding is also simpler: new employees now receive login credentials and access to all the tools they need on their first day on the job. Since you are self-employed, you should not represent to anyone that you are an employee of Liveops or any of Liveops clients. Independent Contractor management Ditch the paperwork and endless manual tasks. We use cookies to improve your experience on our website. If you choose to contract with Liveops to provide virtual contact center services, youll join a network of other self-employed individuals or business owners, and have access to a variety of client programs and opportunities. As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. The notion that you have to commit your time, but they wont necessarily pay you for those hours strikes us as patently unfair. Okta had a truly cloud-based solution with lots of built-in integrations, and it almost seemed too good to be true., But it was true. Heres a direct link to where you can sign up. View our background requirements here. *As a self-employed independent contractor or business owner, you arent an employee, agent or representative of Liveops. Openforce simplifies your contractor management processes by providing a single platform solution. Across the web. You can actually enable a person to get to an application through the Okta platform. Work confidently with real-time chat support, tech support, business tools and professional development workshops. Single Sign On. Help patients get the most out of treatment plans. We didn't have to put in cumbersome infrastructure, and we were up and running with Okta in a matter of days. Easily connect Okta with LiveOps On-Demand Contact Center or use any of our other 7,400+ pre-built integrations. Not only did Okta offer Single Sign-On, but also the Okta Integration Network quickly and easily brought all applications and tools together under one umbrella. Okta is embracing this kind of hybrid environment with us, to make sure that we have the integration in a multi-cloud environment, he says. Liveops SWA Array Overview This app integration supports Single Sign-On. Scottsdale (headquarters) 1365 N. Scottsdale Rd. Okta offered exactly what Live Nation needed. I like feeling like Im helping people all from the comfort of home. Since you are self-employed, you are in control of your profits and losses. Their consistency, professionalism and customer service are unparalleled in the industry. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. Support. And unlike other potential identity management solutions, Okta could meet Live Nations 100% cloud mandate. The freedom of an entrepreneur. john robinson inspection group agent portal, norwegian cruise line travel agent portal, knowledge management agent portal customer service and support. Forgot password? One where youre provided with free warm leads? Login to track your existing support requests. fits your experience, personality, and preferences the best? Users see the Duo Security factor as a way to authenticate themselves when they sign in to Okta or access an Okta-protected app. Come on board! This means you can choose when, where, and how often to work! Its why weve led the industry in virtual flex agent services for more than 20 years. With 15,000 employees working in different time zones, in different locationsin offices, airplanes, trains, everywhereand on different devices, having best of breed tools and consistent access to them is crucial to the smooth operation of the company. Easy access was particularly important for the tools Live Nation employees and management use daily to keep in touch and work efficiently. Learn more about how Liveops virtual contact center solutions can scale your business. The world's largest organizations trust the Okta Browser Plugin to protect their people's passwords and securely log them in to their business and personal apps. Improving Peoples Lives. 10 Customer Service Tips for Agents to Keep in Mind, Liveops Agent Spotlight: Veronica, 2022 Agents Choice Award Winner, Yes, You Can Have Both Scale and Quality In Todays Customer Service Environment, How VirtualFlex can lower your total cost of ownership, 2023 Agent Trends: Tools for Your Business in the New Year, Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company, Giving a Natural Gas Company a Better Forecast, Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year. We'd have had to build out a lot of infrastructure. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Enjoy the freedom of being your own boss. You dont necessarily have calls every minute, however, which makes the hourly rate suspect. Want to become an Independent Liveops Agent. Thats up to you. But we were just relentless, and in one year we moved all of our workloads to the cloud. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Login to track your existing support requests. Login. Whats it like to be self-employed and provide virtual contact center services? To find out more, read our Privacy Policy and Cookie Policy. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. Okta goes so much further than other providers, Huckabay says. Sign in. Managing multiple systems, programs, and screens simultaneously. Apply now and a member of our team will work quickly to review . Main hustle or side gig its all up to you. And with all that moving around, jobs, The best places to find a tutor are also the sites that are the best places for freelancers to, One-quarter of Americans are looking for a holiday hustle to help defray the high cost of seasonal, Have a skill? Our developer community is here for you. About Liveops Employee benefits & perks. We couldnt have done it without Openforce. Or you do, but sit & sit with few to no calls? You can also manage cookies in your browser settings. Or, if, No college? But in the wake VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? If you are looking for Liveops Agent Portal Okta? Login to know the status of the ticket. (No background noise, such as kids, barking dogs, traffic, doorbells, TVs, radios, etc. https://join.liveops.com/work-from-home-call-center-jobs/ Hundreds of enterprises have trusted Liveops to improve their customer experience by leveraging our VirtualFlex platform that includes exceptional talent, award-winning distance learning platforms and top-ranking security standards. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. You may also receive performance-based pay or other incentives. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. They love it because it does what it's supposed to do.. The organization relies on Okta to provide streamlined, secure, and consistent access to all its appsensuring daily work can be done effectively anywhere, anytime, and on any device. REDUCE RISK Rest assured your contractor compliance is always audit-ready. Get Directions Everyone else we spoke to claimed they were cloud-based but they weren't. Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. Looks like you have Javascript turned off! Sign an Independent Contractor Agreement. They appreciate the price (there is a free option also), ease of install, usability, and the option to schedule checks and provide detailed reports. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Our well-known clients are seeking Independent Contractors to provide virtual services to their customers across a variety of industries including Are you a Licensed Insurance Agent looking for a flexible opportunity? When I started it, my team said, Youre crazy. Knowledge Base. We don't have to have IT going in and setting things up; the employees are put in the right groups and access is given to them on Day One., Just as importantly, Okta plays an important role securing and automating offboarding. IT Support You are using an unsupported browser. Love the flexibility of the jobs, but wish training was paid. Liveops Nation - Virtual Call Center Community. The only downside is a lot of training without pay. Our Offices. If youre anything like me, the beginning of a new year arrives with a sense of personal relief and renewal. Username or Email Password. You get to dictate when and how often you commit to providing services. Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. Goodbye long commutes, rigid schedules, and busybody managers. Apply now and a member of our team will work quickly to review your application and provide next steps. With Okta we're able to quickly deploy tools to new employees. Remote Work-From-Home Call Center Agents Independent Contractor, Work-From-Home Nights & Weekend Call Center Agents Independent Contractors, Licensed Life Insurance Independent Contractor Agents Remote Work from Home. Running backend servers, maintaining storage, running data centersnow all of thats in the cloud and pretty much taken care of. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. We didnt just evolve the remote contact center model, we revolutionized it. You can also manage cookies in your browser settings. Schema Discovery Import the user attribute schema from the application and reflect it in the Okta app user profile. Join Liveops Nation and experience the freedom and autonomy of being self-employed! FLEXIBILITY AT SCALE. Pros. Press & Media. Liveops: Flexibility. Please enable it to improve your browsing experience. For a fast-growing company like Live Nation, streamlined, secure onboarding is critical. We would like to show you a description here but the site won't allow us. Is Liveops nation legit? Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? Still have questions? Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Yes! Love the flexibility of the jobs, but wish training was paid. Innovate without compromise with Customer Identity Cloud. And this month two of the best teaching, We've reviewed 5 new hustles this week, which provide good opportunities for designers, notaries, Basic strategies to survive inflation involve spending (or saving) less or earning more. When someone leaves, they're deactivated. Copyright 2023 Liveops, Inc. All rights reserved. Keep in mind, the more you service, the higher your earning potential! Live Nations 15,000 global employees produce thousands of concerts and festivals and facilitate sales of half a billion event tickets each year. People start, they have great tools, they have great equipment, and they know what they're supposed to be doing. Ditch the paperwork and endless manual tasks. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. Find Out How & Apply . This was a tight category! On the first of January, you wake up feeling Now, that was a shocker. Marjorie didnt anticipate being named Liveops 2022 agent of the year. They dont promise a set rate of pay, but maintain that most companies pay 25 45 cents per minute but only when the representative is online. Learn more Healthcare Patient Support Help patients get the most out of treatment plans Learn more Inbound Sales By giving agents the autonomy of being independent contractors, Liveops attracts and retains a flexible, nationwide network of experienced, reliable and motivated agents. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); A quiet place to work online. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Learn more Tax Support Provide support to users of top tax software providers. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. Need to plan around other commitments? The background check requires a $24.99 processing fee paid directly to our vendor. After weeks of unpaid training where the training facilitators are rude and condescending you will spend time studying for a role where you will ultimately not have any shifts available to work. That syncs to Okta and then that person cannot access any applications. Attack Protection. Grow your home business through Liveops client network, working with the brands you know and love. Not everyone will be as precious with your business as you are. Then, this is the place where you can find some sources which provide detailed information. See all features. This means you can choose when, where, and how often to work! Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. Click herefor technical info. Flexibility. Live far from an urban center? Global event powerhouseand a tech leader, Reducing friction in a crowded IT landscape. Login - LiveOps Inc. Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. Find Out How & Apply . Build a thriving work-at-home business providing customer service for top brands across a number of different industries. management. Life doesnt always run on a schedule. Build a thriving work-at-home business providing remote customer service for top brands. Community. Functionality Add this integration to enable authentication and provisioning capabilities. First, check out our frequently asked questions about the agent experience and application process. We had a combination of portals, adds Keith Myers, senior vice president of business technology for Live Nation. Please review the Liveops basic technology requirements by clicking here, Learn about Liveops Enterprise Solutions Click Here . I literally used to sit 5 and 6 hours with 3 to 4 calls., You are an independent contractor at LiveOps. I enjoy working with LiveOps because it allows me freedom to choose my work schedule. Still have questions? Be a superhero sales agent with great earning potential. We cant do this. Its all part of keeping Live Nation at the forefront of cutting-edge technologyand Okta will be a part of that journey, every step of the way. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. If you have not created a ticket yet then you would need to register or create a new ticket to begin.