There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. I have been trying to purchase tickets for over a week now. What Happens If I DonT Pay National Insurance Contributions? Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. Keep in mind that you may not be refunded in money. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec From everything weve seen, the StubHub customer support is quite thin, to say the least. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. . 0. For customer support people can visit their help topics to search for answers to questions or browse popular topics. There's a class action lawsuit against StubHub from other customers who want a refund too. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. Click on any of the links and there is a private message link on the moderators page They can assist you. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . The company prides itself on being a Fan-to-Fan service. I had a fraudulent charge on my credit card account from Match.com. New Jersey How do I complain to StubHub? Marrali tried for nearly a month to get a refund from StubHub, but had no luck. Your refund will be processed to the payment method used at the original time of purchase. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). DoNotPay can be by your side during the process and help you sue any company in small claims court. We do still love going to events and want buying tickets online to be easy and safe. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. Find help with your questions from other fans through our own peer-to-peer community! How do I contact StubHub for a refund? 2023 www.cincinnati.com. Illinois Customer service all the way to your seat, 2000-2022 StubHub. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. Guaynabo, PR 00968. What Is Public Liability Insurance For A Wedding? ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. Phone Call 1-866-788-2482. We may be compensated if you click this ad. Did you find it helpful? When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. Sit back and relax while we do the work. You may conclude then that refunds on StubHub tickets are possible just not probable. Learn more about how we make money. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. We are changing the way you register and sign-in to the StubHub Community. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. Sign in, or if youre new to StubHub, sign up for free. StubHub is offering the retroactive refunds now because the live events industry is opening back up. They say $0.00. Ohio Attorney. Otherwise you will receive a voucher for 120% of your purchase price. South Carolina, Great so in the future dont use stub hub because you cant get your money back. Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. New York No. StubHub was founded in 2000 and its current CEO is Eric H. Baker. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. You will enter your community username and new password and done! Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets to check out everything we offer. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Interactive chat On March 7th, StubHub emailed Marrali a copt of its refund policy. Click here to update this department. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. I think I'm golden and I made my sale. The clause is designed to protect both buyers and sellers. But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. Get immediate StubHub support from HelpOwl.com. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. Customerscomplained to the media andfiled lawsuits. Go ahead and file a chargeback on your credit card. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. All you need to do is follow these short steps below: Voil! If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. AND TOLD ME THAT "Recine. If you feel like StubHub cheated you, you could take action against them. Click your state to see if you qualify! The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. Your California Privacy Rights / Privacy Policy. No matter how you get them, well email you when theyre ready. / What happens when an event is canceled. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. Maryland: Customer Service training is needed. Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. Lets dive into it right away. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. Thanks SO much! Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. In other words, when it can be too late to get a refund. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. 1.866.788.2482. StubHub is also required to process any refund requests it receives going forward for the events at issue. Louisiana Yes If you purchased on a registered account, your credit is available within your StubHub Wallet. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. And the exact same seats they re listed and sold for a different amount sold and the payout. See if youre using the right email and password. I been buying and selling for 12 years with them. Let us teach you the major money lessons you NEED to know. I was a no show due to a soft water flooding of o Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828.