All rights reserved. I also noticed that the prices are getting to be ridiculous for donated items! You now give a gift card. So if you have questions like can you return things to Goodwill? Will never shop there again.cgnt. At Least Continue To Let Customers Exchange Something, You're Not Losing Anything But Another Customer Due To This Policy Change. So I buy blind. Most companies can duplicate a receipt or they return the original to the customer. Took the sticker off bottom because I was told no returns unless I had the sticker. Goodwill will also not accept your return if you remove the tags from the items. Goodwill clothing online purchase returnable to local Goodwill Store? Wow so greedy and irrespensible. They have changed everything , tag sale limited to Tuesday only now instead of sun,mon,tue, This card can be used at any Goodwill Store & Donation Center in the following counties in Southeastern Wisconsin and Illinois. They have changed everything , tag sale limited to Tuesday only now instead of sun,mon,tue. where the return policy ohio breaking local business news, a unique items for that results. you have to sue in small claims court to get the attention, they cant be selling defective items, i bought a luggage bag and the zipper was broken, I sued them for gross negligence because all of their worked are mentally retarded, and they are knowingly and willfully aware of that exact fact, they must have manager oversight when checking zippers on items for example by a manager who is mentally normal, the judge agreed and i got my 26.00 back, Okay I live in Hot Springs Arkansas and I bought a projector from the Goodwill store there on Central Avenue and when I got it home it did not even power up furthermore I had to go and buy a power supply from Walmart which I knew that I could take back and get my money back if I had any issue with the power supply and knowing that Goodwill policy was exchanges within 14 days are good for store credit only after I got the receipt I went to the store prepared to do battle to get my money back because I would not have spent $40 on this projector had I been able to test it before I left the store and I was going to ring them anew one if they didn't give me my money back which I really expected that they wouldn't per their policy comma and I was very surprised when they actually look at receipt and saw that I paid and gave me a cash refurefund!!! After all. If I had walked out the door with it I'd be stuck spending 80$ on trash at goodwill ef that. Just sickening! They had put the best plates on the outside. If He/She is mad the prices are marked up. I buy clothes for my kids and I can't do that anymore because they may not fit or they may not like it. I then asked if I could get store credit and she said they don't do that. I used to shop at GW a few times per month, now I won't waste my time and neither will anyone I can worn about your rip off prices and return policies. Take it back and the next day it is back on the shelf waiting for someone else to buy it. Why the prices keep growing so fast? came and he it was kind enough to return it eith store credit the items they did take. I was informed today that Goodwill will no longer except returns on anything in the store you purchase. I attempted to use it today (January 18th) and was told that I was beyond the 14 day exchange/return date. I had purchased several pairs of jeans for my daughter on Sunday October 11, 2020. Use our Return & Refund Policy Generator to generate a Return and Refund Policy for your store. Old used shirts. I've shopped Goodwill for 40 plus years. Items must be returned to the location where they were purchased within 14 days. The Goodwill Outlet has approximately 150 - 200 large rolling tables or bins on the floor at any one time. You must return your item within 30 days after purchase, According to the new Goodwill return policy. I even offered to pay a storage fee or take a store credit and was told "no" to both. We have two thrift shops in our neighborhood, Goodwill being just one of them. Goodwill clothing online purchase returnable to local Goodwill Store? This can be used for future purchases at any Goodwill store. I asked for a credit. Not the case any more. Then Goodwill stopped a lot of the job training and they slacked off on hiring that many people with disabilities and also they stopped employees that good and stopped giving raises to employees further down the totem pole! People shop here because they don't have the money to buy new, and yet you throw whatever is donated into your shelves not knowing if it works or not. I hope those who agree with their newly instated no refund policy speak up! I'm in Leesburg Florida and everyone of the online store policys say that they will give store credit on theatores card, so I finally convinced her to put it on my good will store card. In my memory Goodwill has not issued refunds for returns, but they have indeed allowed exchanges. . Is this fair since your stores were closed and we were quarantined? I told her this was very disappointing and I will have to consider any future purchases considering my loss of $15+. Married, filing jointly. Unfortunately, due to the one-of-a-kind nature of our business, we are unable to hold things. OK. Thought thrift stores were nice until now. I've NEVER been spoken to in the way I was today. It always kind of irked me about the double taxing, & the false advertising (items in the wrong box or items broken inside boxes that you can't open till you buy it). I pointed out the return policy that I saw for Goodwill online and they told me they didn't care what it said online they don't do returns even for store credit. HELP! However, we do need to refuse some items for being non-recyclable or containing hazardous materials. I don't see the logic behind this policy because the clothes are not any different than what is in store just the color tag was on sale. Soiled or damaged returns will not be accepted. The failure of Goodwill to exercise any prerogative or function in a particular way shall not Goodwill Industries of Greater Cleveland & East Central Ohio That old guitar could help connect employers with potential job candidates. Goodwill will be happy to provide a receipt as substantiation for your contributions in good used condition, only on the date of the donation. I attempted to use it today (January 18th) and was told that I was beyond the 14 day exchange/return date. Sometimes our shoppers have questions about our policies and procedures and other aspects of our operations. Let alone they try to tell us that they don't mark prices on the items they get in. Dressing rooms are closed. Store credit is issued for returns. View Events Calendar. However, the whole refund is made in form of their gift card. Since the clothing items I had purchase did not fit I had no choice but to leave them there with no store credit or return. Which explains $24 each. The lady said the items did not match the receipt. I felt I was inconveniencing him. I had to call to find out. I was buying cloths for my adult children as well. Some of the Goodwill covid-19 updates are provided below. Electrical equipments in. I buy AND DONATE at the Goodwill. I have bought many items over the years at their stores and have occasionally returned an item with a full refund each time. Not sure if I would buy clothing again until tryon is option, Question? Even so, I've never had to do this, because near the time limit, I have been lucky and found something I liked :-), Goodwill return policy has got to go it has got to stop. You expect people to purchase clothes in a store (as opposed to on the Internet ) and not be allowed to determine whether the piece of clothing fits and how it looks in a mirror? Eighty-five cents of each dollar that goes into the cash registers is used to pay for programs that help people right here in the Greater Cincinnati community. If the holiday falls on the weekend, it is observed either Friday or Monday, please call ahead if you are unsure. I thought it was only store credit, but the receipt states otherwise. 93. Tax ID 94-1254638. I purchased a stereo surround sound system at the transit road store in Depew NY for 65.00 that didn't work at all. the good will in Fayetteville Tennessee has stated as of January they are no longer doing exchanges of any kind. Ridiculous in my opinion. You cannot use the fitting rooms in these stores so you are buying blind. I was informed today that Goodwill will no longer except returns on anything in the store you purchase. Select one of our generators to create the required legal agreements for your business: Our Privacy Policy Generator can . THIS THE VIRUS WE HAVING WORLD BEHAVIOR, 1 BAD APPLE SPOIL THE HOLD BUNCH, Bought several tops at a Goodwill In North Carolina. To get your refund, you will have to return the items within the time limit specified. Most employees cross board are fine. Tucson, AZ I'm still awaiting a decision from the manager who says he doesn't have the authority to issue a refund or credit. Thanks for that. What a joke the way you guys are using that cover name for your proceedings. I have been a customer of goodwill for a very long time, this new rule can't exchange, refund anything!! Can I use my credit? I had a receipt showing that I had purchased the shoes that morning. I want the 37 LG TV that I bought working or my money Back. Managers go and check records on cameras with NO proof Why they perform an action.Just pure discrimination of customers. I will no longer be supporting Goodwill, as your policies are not industry standard for a chain. I bought a electronic sewing machine for 130.00 and a robot vacuum cleaner for 46.99 (that the manufacturer will not provide a manual for when called because I didn't purchase from a regular retailer) and have to buy a battery, and charging station for because they were no good.. I should have looked in the box, And asked to plug it in, but I did not. Checklists Goodwill really should put a sign saying when it's doing sales and no returns. I will no longer purchase from good will until they change it back, Purchased a 50inch tv from goodwill and hooked it up when I got home and 2weeks later I kept smelling something burnt and couldn't find it out till I got close to the tv and it was having a burned smell coming from the back I unplugged it just think had we kept using the tv it could have started a fire that's sad that they will sell items like this and it could have been worst I'm filing a complaint with the state attorney general this is unacceptable. Follow the step-by-step instructions below to design your printable goodwill receipt: Select the document you want to sign and click Upload. Hours Guide Goodwill Ohio Marysville 43040 Goodwill in Marysville, OH 43040 15709 Us Highway 36 Marysville , Ohio 43040 (937) 644-0193 Get Directions > 3.5 Hours Hours may fluctuate. I was told to put this large item back in my car and take it to another store. This was the store in Lexington, TN. Changing your return policy draws a line in the sand--whether GW is a nonprofit or a retail business. Please shop at the Salvation Army stores instead of supporting their fraudulent practices!!! This was the store in Lexington, TN. I bought two steam carpet cleaners at the Jackson store. Love Goodwill, I am vip member that means am always buying might have bought too much, on July 3 I went in to the store and was told that everything will be Sale July 4, on the sale day I purchased a 5x7 rug for the same price was hesitant I expected to pay the sale price and went outside to call a cleaner's on hearing the price to clean I said I will just put it back 2mins after purchasing, the rug for $60.00,the manager said I can't return, take store credit, I ask for some kind a prove to say I have a store credit they said the don't have anything to prove "suggestions for the Manager and cashier I should walk to different stores with the rug and the receipt for the next 7days to see if there is nothing else for $60". 7 days for laptops, PC supplies, and video games. How can I walk with 5x7 that is full of dust to different locations just to see if GOODWILL HAVE ANYTHING FOR $60. No large appliances such as refrigerators, freezers, stoves/oven, washers/dryers, air conditioners, dehumidifiers, furnaces, microwaves, trash compactors, water heaters, large console stereos, freon-based appliances, etc that are not in working condition, No personal care items such as shampoo, conditioner, nail polish remover, shaving cream, hairsprays, shavers, curling irons, No mattresses/box springs, including waterbed mattresses and waterbed frames, No plumbing fixtures or building materials. Moreover, the return periods for GRID items are also different: Goodwill Exchange Policy is very straightforward. If you have COVID, you can touch everything in store but you can't try clothes on?? To return a product to Goodwill, you are required to visit the Goodwill store you originally purchased from. Required fields are marked *. This has happened several times on other itemd but I never returned them.This was Alot of money for broken China. Wtf . Today I was going to buy a ps3 for 80$ complete trash it didn't work. Goodwill at 4605 Dixie Hwy, Fairfield, OH 45014: store location, business hours, driving direction, map, phone number and other services. Goodwill today was going to buy a $20.00 fish tank aquarium. The return policy at Goodwill is pretty stringent. On occasion, we do feature merchandise in our store that is New and therefore, we do very little discounting of this merchandise. I brought them back the same day. Summerville South Carolina Goodwill. This handbook applies to all Goodwill Industries of Northwest Ohio employees. 2/25/2023. Just One day after purchase and was told. Really!!!! Fulfilled By Merchant (FBM) There is a concession refund cap for FBM orders, where the Amazon seller processes and ships the items to the customer. Seems ridiculous to me and we donate all the time. Clothing (Goods) - GoodWill has many locations in all 50 states and many donation bins scattered throughout. Some ppl are just plain ignorant. Typically, the concession amount for FBM can be one of the following: 50% of the cost that the buyer . Add to that the fact that a local store told me that because they are a "private company," they don't have to comply with the ADA regarding disability accommodations. She said firmly that she would only do it this one time?! And then Goodwill started to get more high-end donations coming in! $19,400. They claim they are not able to pull up my vip information to add the credit, so guess I lost $60 right away. I had purchased several pairs of jeans for my daughter on Sunday October 11, 2020. Return & Exchange Conditions I just returned some jeans I bought yesterday, since I eyeballed the sizes. of course within 7 days. If they cannot guarantee an item works or his functional or not broken at the time you purchase it and cannot provide adequate display to show this condition, then I think they should and equivocally provide a refund of the purchase price. What happens after I donate my items to Goodwill? When I got them home and removed all the plastic they were wrapped in 9 out of 18 of them were cracked or chipped. I was never told that they were going to change this. Employees working an average of twenty hours per week can enroll in the Goodwill-sponsored 403 (b) retirement plan at any time. According to the Goodwill return policy, there are certain products that the store will not accept for a return. And to hell with anyone who got in these money hungry for profit jerks! Not my problem, but I had enough by that point. This happend in the mid rivers location in Missouri. I've donated to Goodwill many times but I don't like going into their store buying something trying to return it with the tags still on and being told no. I believe when someone goes out of their way to help they should be recognized. Lake Monticello Va Store, I like to think I can trust Goodwill because of their humanitarian cause but its return policy shows a shallow interest caring for the community. But Prices Are Like If The Stuff Is Brand Spanking New. They were so rude. Despite their policy the refund was place back onto my debit card but has yet to show back in my account. I have a very hard time fitting it in my car so I TRIED to return it today. I promise you that!! And there wasn't. You buy something there in good faith it works. They're dressing rooms arnt open so I have to take a gamble on clothes and when I need to return it, the toothless crackhead worker give me in store credit on some gift card. She said it's been that for 6 months. Goodwill is shooting themselves in the foot with this unfair policy. Sigh Great News! I had even bragged about the fact we could still return items there, when complaining about another thrift store. I bought a coach purse and found out it is a fake coach purse. So many people and organizations rely on the ability to return things when they do not work, or do not fit. Similarly, sanitization of the store is done throughout the day at regular intervals. Monetary Gifts; More Ways to Give; Time; Corporate Partnerships; Goods; Vehicles; Calculate Impact; Education & Job Training. Clothing may be returned within 5 days. They are rude and unprofessional. The following items ARE eligible to exchange for store credit: Clothing Shoes Well when I came back home to Georgia and tried to use it they said that they do not take that kind of card. In addition, one more thing to note here is that there is an exchange limit of $500 at Goodwill. Most I kept but had no problem getting in store credit for the ones I returned. I personally shop for others when their not even there! I just wanted to exchange them for another pair of shoes. I can keep the item and its sales slip in my car. They told me to take it back to another store. Honestly, some of their pricing (for used junk) is outrageous. I went back to the same store and cashier on the same day, literally just 2 hours after the purchase and they denied it saying that it was a final sale, no refund item. Return merchandise is now almost illegal. They sell items that are incomplete or broken w no warning but WILL NOT EVEN EXCHANGE THE MESSED UP ITEMS . I was told at the store that I should redonate all of it because someone else would probably be happy to buy it.I draw social security and cannot afford to throw away money like that. I asked if these items didn't work out could l return. I called them before I went to take the projector back to see if they were going to be open and she told me on the phone that I couldn't get a cash refund and Only store credit so I'm not sure exactly what wind down in this scenario but I think I'm pretty sure God stepped in so I didn't have to lose my composure and cause a stink in front of everyone but I will say to Goodwill you should post your refund policy somewhere on the wall before people make a purchase so they can't say they didn't know until after the purchase. Several of the items were bedding items. At the old store in Pharr they had no problem on returns. Not sure. I tried to return a pair of jeans and a shirt that I purchased yesterday but the store wouldn't accept them because I bought them at a Goodwill 45 miles away. I will take my business to the other local thrift stores that actually do good for the community and have way better prices. My Husband would like to know when you buy a electronic device .And you come home to try it out and you find out it does not work and they tell you have 48 hrs to bring it back and you are told that you have to use a in store credit instead of it going back on your credit card ,, He wants to know why that is ,, Please email me Thank you so much .. And my nephew works in e-commerce which is shopGoodwill but more about him in a few minutes! Gift cards are not redeemable for cash, except as otherwise required by law. Goodwill hosts and partners to provide on-the-spot interviews for individuals looking to obtain employment. Exactly like the person who posted a little bit earlier on here. They are so rude to me and I just wanted to tell them that if not for my donations they will not have their jobs. Non-returnable items include Books, Jewelry,Watches, Records, Tapes, CDs & DVDs, Furniture, Ink, Software, Seasonal and discounted Items. Ughh! Of course not. When I expressed my surprise of "an expiration date" the cashier even said "I didn't know they expired either". I asked about getting a full refund as it says on the receipt, person at the till says they don't do that. If enough people stop shopping there because of their no-return policy maybe they will change it. Resellers would price match stuff now They have smart phones to help do that quicker! Primarily, the new tax law practically doubles the standard tax deduction for most filers, which will make it a more attractive option to more Americans. The clerk then said if anything didn't fit it could be returned to any Goodwill store. A week later I call to see what happened! That is some F'd up crap. I do not go their often and in Phoenix metro area in store credit. Goodwill in sunnyside wa, will never shop there again. to RETURN an item for CREDIT Apparently Goodwill paid them to lie! Me and my grandmother was in one here in Gladewater tx and she found a cover up shirt she like and the price tag was on it when she got it off the rack,but when we got ready to check out the price tag came off and I had it in my hand and they still would not let us get it. Very very sad to have been treated with the utmost disrespectful employees I've ever came across. They said no. However, their particular used car program helps working adults get a reliable car with their unique financing program. We do not offer cash refunds. From now on I'll go to the older store on Brandt. Its bad business. My wife and I spend $200/$300 or more a month at Goodwill but no longer. I purchased a rather large item yesterday. I will not shop there or donate any longer. Goodwill is fraudulent, I purchased a new bedsheet on the 5th of November from the Katella by Magnolia store, got home and found out size was small, went back to the store for an exchange but was flatly refused. The return policy stated here is reasonable except that ALL items, including electronics and defective items should be returnable within the 10 days, not just clothing. Items must be in original condition. Get home. So I understand good will's return policy and that they all their clothing they have what they called double marked or double tagged. Does Publix Take EBT? Prior written permission of providing job opportunities to support and comfortable for that policy. They're not even doing exchange right now while the dressing rooms are closed for COVID (because obviously trying on clothes alone in a dressing room before you buy them is a major vector for disease.) I just went to a Goodwill store in St. Louis Park, MN, a suburb of Minneapolis. All 3 locations know me. They did not let me return them. Or maybe now is the time to move to Salvation Army. A single person, for example, would have to spend more than $12,950 on these types of expenses. My friend was looking for a used board game and I told her if she wanted to waste her money make sure to sit there and un -tape all their games in boxes to check that everything was there and that everything worked cause she can't return it. You For a "non profit" the owner makes millions off peoples donations. However, I desired to purchase a pure there. What A Corrupt Business And Corporation. Job Club According to the Goodwill return policy, you can request an exchange for a product within 30 days of the date of purchase. Returned it today and was told I could only get store credit, even though I paid in cash and had my receipt and the item with tags still intact. Once on the original product and again when you use the in store credit. If He/She is mad the prices are marked up. What? I bought a 37 LG TV at Goodwill Store at 5880 Edinger Ave, Huntington Beach, CA 92649, lastbMonday afternoon. Wow they only have greedy excuses. 5 were here. Your email address will not be published. He quickly replied "No" this person was to the point and made it clear to me and many other customers of their policy. This all makes no sense! Mail correspondence should be mailed to the following address: Chattanooga Goodwill Industries 3500 Dodds Ave. Goodwill refunds in the form of store gift cards. I've gone to the goodwill in the last 5 days 3 days of the 5 and I tried to return something yesterday and the manager. I have been careful throughout the pandemic and have followed the science. Stupid. Answer was "No" buy as is. That is why anyone who works or volunteers in a particular Goodwill store is not permitted to shop there for themselves or others.. Posted: 01-21-2014 Return & Exchange Policy All donated clothing and electronics may be exchanged or a store credit issued if returned to the store where it was bought with a proof of purchase within seven (7) days of purchase. Damage and loss prevention and handling the merchandise. Goodwill needs a new name Badwill for PROFIT Only. When you find out it doesn't work the same hour you purchase they still will only give "store credit" what a racket! Telephone # (804) 745-6300 in Central Virginia or (757) 248-9405 in Hampton Roads. It's ridiculous that you can't return an item for store credit. They can tell your YTD you should also always do the rewards if you spend more than $20 you get 10% off and you get $20 percent off on your birthdaybut that is here..I went to Abilene, Texas and it was very disorganized.l I did find a pair of Ugg's Australia for $10 in my size, so I scored on those. I bought a $9.99 pillow for my dad and didn't notice it was ripped until I was at home. On 3-2-18 I bought every Bids bear they had for an older lady for her birthday,she didn't like them. IF GW cares at all, they could train their people even better than before Covid and take time to help them understand why it matters. Then we should have been told at check out or signs postedneither of which happened. I'd like a refund on this non-working RC Charger that was sold to me from your Charles Town, WV store. Goodwill is DISGUSTING IN GREED.the ceos make millions off of over pricing donated items. 0:00. If I knew this I would have never taken the risk of this purchase. Frequently Asked Questions Thank you for shopping at Goodwill's network of 19 stores and boutiques in the Greater Cincinnati area. Plugged it indoesn't work the damn motherboard is fried. I will never go back. I tried to take back a shirt I literally couldn't fit and because I took off the tag I couldn't return it. Why do we have to pay taxes twice on used items? You don't pay for the stuff you should at least give store credit for something that doesn't work!!!! Dragging my whole family shopping with me is not an option. !!! I purchased several items of clothing which totaled to be a little over 40 dollars. Moreover, when I tried on a suit coat over my dress shirt and out in the open in front of one of their mirrors, a store clerk told me I could not try it on. Seems like that would expose the item to more germs/virus than letting people try it on there. After issuing the credit, the store kept my original receipt despite my objections. This information is reviewed with each of our inspection and pricing team members and a copy of the notice is kept on file in their work area for reference. If we shop at a Goodwill again and if we may need to do a return, we will pay way more attention to how our clothes are coded and rung up.