All third party trade mark rights, Your new Smart Hub 2 is the first thing you, Manual will be automatically added to "My Manuals", Wireless Router BT Smart Hub 2 User Manual, Network Router BT Smart Hub 2 Quick Start Manual, Switch BT Business Hub 3 Getting Started And Troubleshooting, Switch BT Total Broadband Home Hub 3 User Manual And Troubleshooting, Switch BT Home Hub 5 Information And Troubleshooting Manual, Switch BT Infinity User Manual And Troubleshooting. WPS WPS (Wi-fi Protected Setup) lets you connect a device without entering the wireless password. Restricting the wireless devices that can connect to your Smart Hub 2, Changing wireless settings on your BT Business Hub 5. 08:50 AM. Click on the Hub gateway IP address shown and change the '1' to a '0'. 26-08-2022 Yes. How can I change my BT contact details in My BT? Unsurprisingly, we've called this gizmoSmart Scan. However, connecting the DSL cable and if necessary, selecting Connect results in the Plusnet settings being retained. Update - 7th May 2021: BT have issued a new statement: Your BT Business Smart Hub 2 guide Using Smart Hub 2 as a modem only You'll need to enable the Bridging feature. This is one of the most useful posts I have seen on any forum. In fact, if you sign up to an ADSL broadband package (offering average speeds of 10Mbps), BT will send you a Home Hub 4 rather than a Smart Hub 2. I think this tutorial will explain everything. Then enter the highest number of that range into the External Ports End box. Forwarding some ports for Temtem in your router can help improve connections and provide a smoother online experience. Smart Hub 2 - switch on Wi- Fi Controls BT Smart Hub and Ultrafast Smart Hub - switch on access controls BT Smart Hub and Ultrafast Smart Hub - switch off access controls BT Smart Hub does not accept you changing the DNS servers hence you have to manually deactivate the DHCP on the router. The work to change this especially on Linux is horrendous. You might also want to take a look at this guide to broadband router settings. Having the same name for both bands has never been an issue and it's a bit of an unnecessary pain having to choose between them. If you ever need to turn it off for any reason, you can use this switch to turn it off. The full text of the, EU declaration of conformity and power efficiency, Operations in the 5.15-5.35GHz band are restricted, Disposing of your old electrical and electronic equipment, The Government has a legal requirement to minimise, the unsorted waste disposal of electrical and electronic, equipment and to maximise its separate collection and, symbol shown here and on a product, means, you shouldn't throw it in your normal rubbish, This product may contain substances that could be, harmful to people or the environment if it's not, The equipment provided to you will remain the property. I believe there was a work around posted on another thread, which allows 2.4GHz devices to connect. BT Smart Hub does not accept you changing the DNS servers hence you have to manually deactivate the DHCP on the router. I could insert the PlusNet name in front of the -5 which gives me split bands but I can't remove the -5. Where can I view the status of my Smart Hub? This is called opening a port or port forwarding. You'll find it on the back of the Hub if you haven't updated it. You should see a box similar to the one shown below. How do I use BT access controls (Wi-Fi Controls)? Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Once you've entered that address you should see a screen like this (yours won't have the blurry bits): However, to fiddle with Settings or Advanced Settings you'll need to jump through another hoop. From the Hub Manager go to Advanced settings then My Network then IPv4 configuration. It should appear as soon as you connect to the Hub and open a browser. We recommend that, you unplug the power and phone line cord during, If you've got a pacemaker please check with your, Radio signals from this product may cause, The BT Smart Hub 2 contains code that is covered by, In accordance with the GPL, BT has made the, Radio Equipment Directive Declaration of Conformity, Hereby, British Telecommunications plc declares, that the radio equipment Smart Hub 2 (model, number GRV9517UAC34-A-SA) is in compliance, with Directive 2014/53/ EU. 08:45 AM. Page 1 The equipment provided to you will remain the property using or installing where restrictions may apply such The BT Smart Hub 2 contains code that is covered by of BT at all times (excluding outright sale equipment). To add the forward, find the Add icon located near the right of the screen and click on it. Since December 2018 BT have been effectively loaning Smarthubs to their customers and now charge if they are not returned at the end of a contract, Consequently Smarthubs sold as new are more than likely better described as unused. Finally you can type ipconfig /all and see that there is only one DNS Server and your internal network devices don't have IPV6 anymore. Registered, office: 81 Newgate Street, London EC1A 7AJ. Although many of BTs services require a phone line to supply broadband to your property, you can now choose to not have a functioning landline. don't put in cupboards or, behind sofas) and don't block any vents with objects. The default setting is to merge the two together so you see only one network name. Draytek routers are often found on eBay. Available from the 27th of November, the Smart Hub 2 will form part of a new "Complete Wi-Fi" system, which allows BT customers to add extension discs to generate a stronger, more reliable. Log in to your BT Smart Hub 2 router. Connect to the web management interface First, you need to connect to the router's web management page, so that you can change the settings that you want. If you are not sure which one to use, then go ahead and open Chrome, Firefox, or Edge. 07:01 PM, That is exactly what I did, and the message that appears is "These IP settings are not valid on the BT business smart hub". Its not possible to do this on the Smart Hub 2, as its designed to work with the black complete wifi disks. It adapts your TV to optimally display UHD content the way it was meant to be . Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. The default IP address is 192.168.1.254 but you can change that here. Its a case of trying both and using the best. Forwarding some ports for Company of Heroes 3 can help improve your online connections and let you connect with more players. A Firewall blocks incoming connections by nature. However as soon as I changed the network name for the 2.4GHz band, the 5GHz band immediately changed to -5. ipconfig /renew. How do you turn off wifi? Network Name You can change the wireless name of your Hub so it's easy to spot in the list of wireless networks that pops up when you're searching for a network on your device. 2 users liked/thanked this post: IP address on Should have done a bit more researching first. There is no advantage in having the Smart Hub 2 unless you want to use it with the extra disk (s) You would be better to continue using your old home hub. When the image is approved you will see where I was trying to change it. The Smart Hub 2 might be the new kids on the block, but there are still a number of other BT routers out there. If you need to forward a port for both TCP and UDP and your router does not have the Both option, then you need to create two entries. There are 2 types of 8bitdo controllers, ones with bt and others with wireless, the SF30 works with the bt adapter because it has BT functionality, but there are also adapters like the ones from the nes classic that work with wireless. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. 05:35 PM From this moment onwards in theory everything should be working, but in my case I had a problem which was the primary DNS was pointing to a IPV6 address which was not pi-hole and the add blocking was not working. Hi, we have the business smart hub 2, we need to the network to be 192.168..x as we have 2 domain controllers, an Exchange server, 5 Linux servers web/app servers and our whole infrastructure in on 192.168..x, the hub is telling me we can not use that range, this cannot be true? - edited If this happens then all that is required is to click Disconnect in the Advanced/Broadband settings, re-enter the username (followed by @plusdsl.net) and password then Connect. - edited You'll then be able to change these settings: Separate Bands By default, your Smart Hub will have this switched off. Here are the ports to forward for Xbox Live: If you are looking for the ports for a different application you can find it by either: Make up a name to put in the Rule Name box. as in hospitals. An engineer is usually dispatched to connect you after about 14 days, too, but this can sometimes take longer. When you enable Bridge mode, your hub light will turn orange, your Hub will act as a modem only. Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care. 2 - Activate the DHCP on Pi-hole BT is the UKs biggest broadband provider and, like other providers, will give you a free router if you sign up to one of its broadband deals. How do I change my Smart Hub's wireless settings? I apologise for sounding sceptical but this is the first time that I have heard of this. No, you dont need to separate the bands if you would rather leave them synchronised. Cable.co.uk is operated and owned by Existent Ltd 2005-2023. 26-08-2022 If you are forwarding a single port, enter that port number into the External Ports Start and the External Ports End boxes. This will have a standard BT socket on it so a standard telephone will still work (but only if it is a tone (MF) dialling phone). - edited How do I do that? The light on the left of the Hub will flash blue. of BT at all times (excluding outright sale equipment). 15-01-2019 Take a small pointy object (a toothpick or a . Can you help by posting a screenshot of your advanced wireless page? At the time of writing, BTs entry-level standard broadband package comes with a BT Home Hub 4. To find out how to use it, just click on the dropdown for your Hub. Go up to BTs standard fibre broadband package, Fibre Essential, and you get the BT Smart Hub 2; this is also the case with Fibre 1 and Fibre 2. Since then, there have been changes in the firmware and feedback from those who have adopted these hubs has led to further understanding. Forwarding some ports in your router for FIFA 23 can help improve your online multiplayer connections. Opening Ports for Splitgate using Your Router. 15-01-2019 Thanks again for sharing the results of what must have been a great deal of hard work! Don't try to open your devices or power adapters. Im aware of the potential problems with not separating the bands, however none of my devices gives any trouble and its more convenient (non-tecchy wife!) Otherwise, choose either TCP or UDP as needed. Enter the username and password for your BT Smart Hub 2 router. Note that the admin password will not change and it will revert to the original settings after a Factory Reset. You can also buy a router outright from BT this is primarily an offer aimed at BT customers on legacy packages who may not qualify to get one of the new routers for free, but the Hubs do work with some other providers (were thinking specifically of the BT-owned Plusnet here and maybe some of the other smaller providers: BT routers definitely wont work with Virgin Media, Sky or TalkTalk). If not, then youll be doing it yourself. 15-01-2019 On my BT router, how can I activate DHCP? After the username and password is set there may no longer be a Save option. Note: If you have changed these numbers in the past, you will need to enter in the those values. The latest version, Halo 3+, guarantees you a reliable internet service by providing you with an EE mini router, known as Hybrid Connect, which will boot up if your cabled connection goes down along with Complete Wi-Fi discs that ensure your wifi reaches every room in your home. 12-04-2021 BT Smart Scan technology Youll need to enable the Bridging feature. Thanks Baldrick1 for your advice and the steps to go through. Set up a static IP address in the device that you are forwarding a port to. Important! Despite your scepticism I don't have the option. From the Hub Manager, click on Advanced Settings, then Wireless. Aside from that it works really well, noticeably faster and trivial to set up following@Baldrick1instructions. 2. See https://community.bt.com/t5/BT-Devices/Smart-Devices-Only-Work-on-2-4-GHz/m-p/1903131#M6951, on 25-08-2022 How to Open a Port in Your Router for Gran Turismo 7. If you have changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal Hub settings and configuration, Select the device you want to apply access controls to and click, Choose the days you want access controls and click, Click on the plus sign to add it to the table, Enter the admin password. I include this as some devices have problems with them in sync. BT Smart Hub and Ultrafast Smart Hub - switch on access controls, BT Smart Hub and Ultrafast Smart Hub - switch off access controls, BT Home Hub 3, Hub 4 and Hub 5 - switch on access controls, BT Home Hub 3, Hub 4 and Hub 5 - switch off access controls. a) "Advanced Settings" -> "Home Network" -> "IP Addresses". 12:44 PM. This router is a few years old now but will easily give you the modest speeds promised by an ADSL package. - edited Channels Your Smart Hub automatically scans for the best wireless channel. But to get back to default settings, I had to do a factory reset! Then prompt your device to connect to the Hub. Next, connect the mains plug together (it comes in two parts). You can switch the Hubs DHCP server on and off. MisterW, dvorak, Gandalf, Mattwilf, Longliner, quelquod, drtodd, Mindfulmatt, DanielB, lscolman and 4 other users. From theHub Manager, click onAdvanced Settings, thenWireless. Thanks@Baldrick1! Maybe I am due a software update sometime. BT will now charge customers for keeping their broadband router or TV set-top box after they've ended their contract. And save settings by pressing "Apply" button. 1800000. If you've turnedSeparate Bandson, you'll be able to select the channel for each band. Port Forwarding for Call of Duty: Black Ops IIII. Lets take a look at the legacy BT routers that are still capable of getting you online. When you return to the Hub Manager home page the BT Access Control status will change from 'Enabled' to 'Not enabled'. None - anyone can connect to your wireless network without entering a password. Channels You can help reduce lag and improve your overall experience in Splitgate by forwarding ports in your router. It also comes with a price promise that your bill wont go up when your contract ends and double data allowances for anyone who also has a BT Mobile SIM. 16-01-2019 - edited 22h35, on No problem, I think it a lot of money for a modem/router anyway. Next, select the first device that you want to control and choose the days and times for which you want to set limits. Using the BT Hub Manager After resetting the BT Smart Hub 2 router your username and password will be reverted back to factory defaults. IP address Is Complete Wi-Fi only compatible with Smart Hub 2? A BT Smart Hub 2 or similar will be provided by your provider. But it's all a bit beyond my ken! Make sure the R8000's WAN/Intenet port is the only thing connected to the BT hub (apart from YouView/IPTV if you have it). The factory reset instructions are included in the original document as the previous users settings on a second hand Smarthub could cause confusion. Remember to save your changes. Navigate to the Port Forwarding section in your BT Smart Hub 2 router. It features seven antennae, next generation wifi and is compatible with BT Complete Wi-Fi. The only connections must be limited to the power plus either an Ethernet cable or a wireless connection until instructed otherwise. >. (I'm not a network expert and by the time I took CCNA training the IPv6 was just in the books). The risk is exceedingly low, though, so don't let this warning stop you from making this change if you need it. Whilst Plusnet mention using a special character, one is not required so if necessary logging into your Plusnet account and changing the password to alpha numeric characters only will fix this. How do I restrict the wireless devices that can connect to my Hub? The Smart Hub 2 for FTTC can be used on FTTP by using a cable and changing the settings to full fibre mode though. Please follow the instructions on the screen, then carry on with the steps below, You'll be asked to enter your username and password, Set Access Control feature enable to Yes, Set the time you want to block internet access to that device and click, If you want to apply access controls to more than one device, just repeat steps 6, 7 and 8, Set Access Control feature enable to No, There's no need to delete the individual device settings from the page. Gave bulbs no choice but to connect to 2.4 ghz. I'm using a BT Smart Hub 2 with my PlusNet broadband and recently purchased 2 Essential BT DECT handsets. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. DHCP server Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. You'll find it in Hub Manager. This topic was automatically closed 21 days after the last reply. - edited If you have powerline adapters or mesh Wi-Fi, turn these off and connect your device directly to your BT router via Wi-Fi or a network cable (for devices that have Ethernet ports). For instance, you could change it from the default, which will be similar to BTB-ABCDCD, to something more meaningful to you or your customers, like Tom's Caf'. Then you can change the 'Server address range' by selecting 'Custom''Set' and changing the '1's to '0's. Some things to keep in mind is that it is sending ALL the traffic your BT Hub receives to your Xbox one, so just keep that in mind, and also it might take up to 30 minutes or more for your NAT to change and what I recommend doing is to going in to the Network Settings on your Xbox one and going in Offline mode for 5 Mins and see if your NAT has . A BT Smart Hub 2 router contains a basic firewall to help protect your home network. 12:42 PM Do not get discouraged. The default BT Smart Hub 2 Router Username is: The default BT Smart Hub 2 Router Password is: We have software that does all of this and more called. If there are any unfamiliar terms youd like a more in-depth explanation of, check out our jargon-busting guide. All rights reserved. Fear not, thats why were here. While the size and premise remains much the same as the. Finally, I strongly recommend testing to see if you forwarded the BT Smart Hub 2 ports correctly. other electrical equipment that can get hot). In fact, if you sign up to an ADSL broadband package (offering average speeds of 10Mbps), BT will send you a Home Hub 4 rather than a Smart Hub 2. A regular mistake made is to plug the DSL cable in before instructed. How do I use my Smart Hub as a modem only? You can turn it on or off. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Positioning your Hub to get the most from your wi-fi, Download the Business Smart Hub user guide. 7:22 PM. Security Password View or change the wireless password that you need to enter on every device before it can connect wirelessly to your Hub. With BT access controls you can manage how your device accesses the internet during certain times of the day. Direct from the horses mouth it states; Using Smart Hub 2 as a modem only You'll need to enable the Bridging feature. Open Port Checker is the only online port checking tool that has Guaranteed Results. As a by-the-way I also don't have the 'Configuration / MAC Filtering' options that you do, and my page layout is subtly different but maybe yours is the business or FTTP version? New replies are no longer allowed. Not all routers are the same. Yes, you'll need a Smart Hub 2 if you want to take advantage of BT's Complete Wi-Fi offer. Take the same values that you entered into the External Ports box, and enter them into the Internal Ports box. When enabled, the Hub will lease IP addresses automatically when your devices connect. How to keep your family safe online with BT Parental Controls and the different blocking categories, Open a new web browser on your connected device and type 192.168.1.254 into the address bar. Please contribute if there are any downsides for this suggestion as for me, was the only way to make the Pi-Hole work together with the Smart Hub 2 provided by British Telecom. Previously I have just removed the isp supplied routers and it has worked fine. And how do you get one set up in your home? Baldrick1, disgracie. 2 users liked/thanked this post: How do I assign multiple Static IP addresses on the Smart Hub. However, that doesn't mean adapters won't arrive at some point. 200 brand new. 20h33. How do I create a Port Forwarding rule on my Smart Hub? I turned off 5ghz in admin and also smart connect, set up my smart bulbs then turned 5ghz back on. In the Protocol dropdown box, select the protocol type of the ports you are forwarding. For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? I believe I rebooted the router after doing this as well. Like the hub below, this uses 7 antennas, four gigabit ethernet ports and features dual ban using both the 2.4GHz and 5GHz bands, BT Smart Hub 2 BT has a second more powerful router. I think you will find that its due to the fact that you cannot split the 2.4GHz and the 5GHz wireless bands, so they have different SSIDs. 13-04-2021 and don't pull, twist or plugs any cables. The first shows them as independant bands, the second shows the two bands as both switched on and synchronised. However, if it is a case of transferring from BT to Plusnet and the same hub is being retained then this is not necessary. Do you have to when setting up.. Democracy - 3 wolves and a lamb voting about what to have for lunch! Save. The BT Smart Hub is an unassuming router that builds on the Smart Hub 5's design. If you still have your old hub set it up as a wireless access point and connect your Amazon device to that. See here for the format, https://www.johnlewisbroadband.com/support/customer-service/server-addresses.html I don't know if it's the same as your JL email address, the appendix to the username (the bit after the full stop) is different for Plusnet users so you will need to check that out. The setting procedure for the Smarthub and Smarthub 2 are the same. To find out how to use it, just click on the Upgraded to IOS14 and having issue with yourBT access controls? 03:02 PM To do this you can use our Network Utilities tool, which includes a free Open Port Checker. This way you can seamlessly swap between the two. on To log in you will need to use a web browser since the BT Smart Hub 2 uses a web interface to access router configurations. Many of us leave them untouched in the corner of the room once theyre up and running, but there are a number of features worth paying attention to, which well go through now. Although I do wish there was an alternative router that supports the 5 static IP package we have ordered, do you know of one? A mod should reply. Perhaps Im due an update, well see. Not anymore. Modes 2 and 3 may connect you but they'll also reduce or disable some wireless features so your range and speed might take a hit to improve reliability. Find the address bar in your web browser and type in your router's IP address. 11h13. BT Smart Hub 2: Specs Supports ADSL, ADSL2, VDSL2, G.FAST Analogue phone port 2.4GHz 3 x 3 MIMO 11n, 5GHz 44 MIMO 11ac 4 gigabit LAN ports 2 x USB 3.0 ports DECT base station 7 Wi-Fi, 2 DECT antennas USB 2.0 port Wall mountable: No Author: Mark Pickavance, Contributor Mark is an expert on displays, reviewing monitors and TVs. Look for the Wi-Fi settings and make sure it's enabled for both 2.4GHz and 5GHz. These are specifically sold to operate through the Hub - no connection to the copper wire. Thanks so much for any help. Recommended - Our free program will setup a static IP address for you. Cable.co.uk's broadband postcode checker will find you the best deals, providers and speeds where you live. It is suspected that this is the BT way of recovering the Smarthub from a non-recoverable firmware crash. A newbie here. 1 user liked/thanked this post: These are the two alternatives that I get with my hub. Under IPv4 configuration, change the Subnet mask to 255.255.0.0. The results in the connection being redirected to BT servers where the Plusnet username is thrown out and the page redirected to the BT trouble shooter. Page 2 You can add and manage these easiest way to get help . Find out which main phone socket you have Find out about your Openreach modem View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Positioning your Smart Hub 2 to get the most from your wi-fi, Download the Business Smart Hub 2 user guide, Changing the wireless settings on Smart Hub 2, Restricting the wireless devices that can connect to your Smart Hub 2, Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2, Controlling the time when devices can access the internet on Smart Hub 2, Creating a Port Forwarding rule on Smart Hub 2, Set up and assign multiple Static IP addresses on the Smart Hub 2, WAN port on Smart Hub 2 and using it for Ethernet. Plug one end into the Hub and the other into a wall socket. Baldrick1. Do I just need to amend the email address to the JL suffix or is there more to do please? This needs to be connected directly to the Openreach modem (ONT) with the supplied red ethernet cable. Click on the Firewall button at the middle of the screen. BT has a few routers the Smart Hub 2 is the newest and is up there with the very best routers offered by broadband providers. Black Ops IV ping times can be significantly improved by setting up a port forward. Smart Setup is BT's online set-up wizard. I suggest you start a new thread asking specifically for a way to use 5 static IPs. Find the Port Forwarding section of your router. Switch off your electric. Sometimes you need to unblock some of these connections so you can run a game or application. We think that forwarding a port should be easy. The Home Hub 6 is another name for the BT Smart Hub. a warehouse or garage). The unit has a minimalist two-tone black front, with the only obvious design features being a BT logo and. Keep these instructions safe for future reference. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. If you separate them you will find that if you go to your device available network settings you have two SSIDs, both have the same password. If the username or password did not work check out our Default BT Router Passwords page. The Smart Hub 2 is the latest addition to BT's range of routers. It also has 4 Gigabit LAN ports. Your BT Business Smart Hub 2 guide Using Changing the wireless settings on Smart Hub 2 From the Hub Manager, click on Advanced Settings, then Wireless. In these cases, all that is required is to drop the DSL by either selecting Disconnect in the Advanced/Broadband settings or removing the DSL cable, changing to the Plusnet Username (followed by @plusdsl.net) and Password, then selecting Connect. 0 Ratings . Keep area ventilated (i.e. The BT Smart Hub 2 router's default IP address is: 192.168.1.254. You get a router free with any BT broadband deal, although the router you get depends on the deal you choose. From the Hub Manager home page, go to - Advanced Settings Broadband Routing Enable Bridging When you enable Bridge mode, your hub light will turn orange, your Hub will act as a modem only. 13-04-2021 Turn everything off. https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/m-p/1587673#M85 https://community.plus.net/t5/My-Router/Using-a-FTTP-Smarthub-6-on-a-Plusnet-FTTC-Service/m-p/165176 https://www.johnlewisbroadband.com/support/customer-service/server-addresses.html, All versions of BT Smarthub and Smarthub 2 will currently work on your Plusnet account, including the FTTP models, see.