Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Description As an Apple Reseller Specialist you are skilled at uncovering customers' needs, then . Get 20% off your Jamf training if you work in education. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . The work environment for an Apple technical specialist is usually in an Apple Store. Apple is, of course, concerned with how well taken care of its customers are, but I have to say the company also looks out for their employees. You may be communicating with customers over the phone, in person or through email. Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. We believe deeply in inclusion in technology, so the new courses are self-paced and freely available, and we are working to ensure ability to pay isnt a barrier to earning Apple certification., Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on training.apple.com. She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being "I love you Mom." Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. Based on 3781 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City. Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. Apple Specialist (Current Employee) - Boca Raton, FL - July 30, 2022. 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As businesses become more reliant on technology, the need for security professionals will continue to grow. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. Youll be our customers human connection to Apple: empathetic, friendly, and real this is more about restoring relationships than repairing technology. Apple is an equal opportunity employer that is committed to inclusion and diversity. You need a current, government-issued ID to check in with the proctor and begin the exam. Design and lead tailored in-person and virtual trainings.. Youre supporting people. Add to Favourites IN-Technical Specialist. Recertification exams for unexpired certifications cost $49. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. And be amazed by what it does for yours. To view your favorites, sign in with your Apple ID. Apple's upcoming iPhone 15 Pro models may spark a "replacement demand" among owners of older iPhones, due to the significant improvements enabled by the A17 processor, Apple's first iPhone chip based on TSMC's first-generation 3-nanometer process. Apple Inc. All rights reserved. The redesigned training has moved to an online, self-paced format. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. The program will work with underprivileged youth from IT/Science and Computer Programming backgrounds to help them get employed in either traditional software development (enterprise and/or mobile) or data science. Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on, Apple device management and security company Jamf reported that its. Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. Multiple sources informed MacRumors that Apple's PR team is planning a product briefing next week. TECHNICAL EXPERT APPLE STORE INTERVIEW | QUESTIONS ASKED | APPLE RETAIL 2021 3,464 views Aug 21, 2021 115 Dislike Share Save Pilot MB Technical expert questions asked during the interview.. I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Save someone's day. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. This cookie is set by GDPR Cookie Consent plugin. Apple's AR/VR headset is coming soon with eye- and gesture-tracking, dual 4K displays, M-series chips, and more. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. Helping customers and providing technical assistance. This cookie is used by the map which helps visitors to identify and reach the facility. This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. Apple introduces new professional training to support growing IT workforce New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers Apple today launched updated professional training and certifications for IT support and management. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. Users are now able to demonstrate their abilities with two new courses and exams to earn certification from Apple in Apple Device Support, and Apple Deployment and Management. You will be working with customers one-on-one to help them with their Apple products. Page Turning Animation is Back! Come eager to listen and learn from your team, your mentors and your customers. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. Expertise in customizing and running live demo-based training courses and webinars for small, midsize, and enterprise clients. To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion . In addition to having a strong technical background, its important that you are able to communicate effectively with customers. To view your favourites, sign in with your Apple ID. Get discovered. You reassure customers when delivering product diagnoses and potential solutions. Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. You as a Tech Training Specialist will: Participate in project intake and discovery processes when a software training component is identified to help determine priorities and support the change management a project will typically require. Communication skills: Communication skills are essential in any technical role. The average salary for a Technical Training Specialist is 64,558 per year in Strathroy (Canada). Please note that all salary figures are . Come eager to listen and learn from your team, your mentors, and your customers. Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. Apple Inc. All rights reserved. Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously. Our training team can help you book training for your organisation or for a third party. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices . Take proctored certification exams from your home or office. Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. . You have excellent time management skills and can make decisions quickly. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. I also think readers might find the level of diversity among the talent at Apple very inspiring. Reason for leaving: I left in the summer of 2012 due to an opportune business internship in California. The next 10 days were essentially "Apple boot camp." We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. Then she told me how her phone contained a very important message that would break her heart if she were to lose it forever. For more details and to apply, visit macadmins.org. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Your work hours will be based on business needs. This interview would be the first of six. The difference between "Specialist" and "Genius": I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. Quoting from the latest DigiTimes industry report: TSMC's N3E (3nm Apple plans to make the iPhone 14 and iPhone 14 Plus available in Yellow this spring, according to a Weibo post shared by Japanese blog Mac Otakara. Apple is a drug-free workplace. It was a month before any of us would be on the sales floor alone. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. You maintain composure and customer focus while troubleshooting and solving issues. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. All our courses are practical, hands-on, and led by trusted Apple experts. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Copyright 2000-2023 MacRumors.com, LLC. More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. At Apple, base pay is one part of our total compensation package and is determined within a range. Core training took place off-site and included 15 new employees like myself. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products. Both full-time and part-time jobs are available. Bing Ads sets this cookie to engage with a user that has previously visited the website. You know, just like the things we make. Apple on January 23 released iOS 16.3, delivering support for Security Keys for Apple IDs, changes to Emergency SOS functionality, support for the second-generation HomePod, and more. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. It was just a few days later when I received my first follow-up call. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices using around 14 hours worth of articles and guided exercises. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Were excited to work with Apple in our new chapter as a 501(c)(3) and ensure that the certification is available to anyone with the passion to take a new step forward in their career.. Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. Do you love how it feels to help others? This was right before the iCloud and wireless backup days, and the message was not within the voicemail server we tried this solution first. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . At other times, you refer customers to support team members who get them up and running again. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. The best part of working for Apple: It had to be launch days! As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Introduce yourself, and well get in touch if theres a role that seems like a good match. Fujitsu salary trends based on salaries posted anonymously by Fujitsu employees. Once basic core training was completed, we each were assigned a veteran employee to "shadow" this person is suppose to be your mentor. Attention to detail: Attention to detail is the ability to notice small changes in a system or process. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. At Apple, the learning never ends, and team members continually support each other. Therefore, we are committed to treating all applicants fairly and equally. I agree to the Privacy Policy & Terms and Conditions. They will also learn about the software and hardware they will use on a daily basis. Here's what we know so far. When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? Once they thought you had what it took, they would play the role of reverse shadow and would monitor your knowledge and professionalism on the job. Surname must be different to the First Name. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. We also use third-party cookies that help us analyze and understand how you use this website. Premium Apple trainers and LearnQuest Education Partner, Over 12,000 students trained in the UK and abroad, Guaranteed best valuewere never beaten on price. When a customer needs assistance, you quickly assess their situation. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. Join to apply for the US-Technical Specialist role at Apple You may also apply directly on company website . Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. Flexible hours, amazing people and union team, as well as a feasible work-life balance that . Welcomed customers into the store and helped them experience Apple's technology Educated customers about the brand to incite excitement about the company's mission and values Shared best practices for sales and customer service with other team members to help improve the store's efficiency Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. They may also be responsible for providing support to Apple Authorized Service Providers. We deliver a full range of Apple courses, including support and repair training for Apple devices. Certifications are updated on a per product basis annually. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City, VA: [salary]. Stay up to date with what you want to know. A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future. Own your learning schedule with self-paced, online courses. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. The certification program validates a technician's skills and knowledge to service devices on a per-product basis. Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. Regardless of the situation, your communication skills can help you be an effective technician. Below, we have recapped what to expect from Apple this March and April based on rumors. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. It felt pretty good to be able to help this woman. Apple's most powerful Mac will finally shift to Apple silicon. And be amazed by what it does for yours. This cookie is set by the Google. Youll need to be flexible with your schedule. To maintain your certification, you must uphold a high standard of preparedness, and you may need to be recertified at Apples discretion. When youre authorized or certified in your area of business or expertise, you also represent Apple. As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup. You can search for people who have earned an Apple certification in the the Apple Directory on Credly. Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. Thanks to her teams help and extra tech training, she got to know our products inside out. Apples new IT training series begins with the Apple Device Support course, which includes articles and guided exercises. attend the Apple Training course you want to become certified to deliver pass the associated certification exam at the Instructor Level Score (for technical training courses only) meet Apple's quality standards by demonstrating your ability to deliver the Apple Training course at a train-the-trainer (T3) session Average salary for Nokia Technical Manager in Dusseldorf, Germany: [salary].