Amex Platinum Lost Item Purchase Protection Question So I recently. To provide notice you can call Amex at the following phone number: 1-800-322-1277 or, if from overseas, by calling collect 1-303-273- 6498. Check your benefits guide for complete details. You can convert your Chase Freedom Flex earnings to Chase Ultimate Rewards points if you have an eligible card that earns Chase Ultimate Rewards points, such as the Chase Sapphire Reserve or Chase Sapphire Preferred Card. Recently bought a Pacsafe bag that basically fell apart on the first trip out. War, acts of war or service in the military. Welcome bonus: Earn a $200 statement credit after you spend $2,000 in purchases on your new card within the first six months of card membership. Delta SkyMiles Platinum Business American Express Card: $15 back per month on U.S . Commissions do not affect our editors' opinions or evaluations. The best credit cards for travel insurance benefits. Terms apply. bought the Airpods Max and ended up loosing them on my flight, I put them in the seat pocket in front of me during the meal and completely forgot that they were in there. Plus, AmEx can change the coverage at any time. Purchase Protection Protect your shopping Enjoy stress-free shopping when you use your American Express Card, with 90-day Purchase Protection. Underwritten by AMEX Assurance Company. These cards, each chosen with a particular type of consumer or purchase in mind, are discussed below. Compare the cost in points or miles to cash, and see which option is best. The Amex EveryDay Preferred Credit Card from American Express is no longer available through NerdWallet. For a complete description of the policies of your American Express card, select your card on this page. From lamps to loungewear and from headphones to handbags, you can use your Eligible Card with more confidence when youre covered with Purchase Protection. While extended warranty coverage offers more comprehensive damage protection, purchase protection gives you more protection in case of theft. Items damaged by natural disasters are subject to different terms and limits notated in each cards terms and conditions. However, the damage coverage comes with several exclusions, so you may want to see if your card also offers extended warranty coverage. When evaluating offers, please review the financial institutions Terms and Conditions. 4x on dining at restaurants and U.S. supermarkets (on the first $25,000 in purchases per calendar year; then 1x), 3x on flights booked directly with the airline or with Amex Travel, Welcome bonus of 60,000 points after spending $4,000 in the first six months, Weak on travel outside of flights and everyday spending bonus categories. Create an account to follow your favorite communities and start taking part in conversations. Ben Luthi is a former credit card specialist for NerdWallet. How an often-overlooked credit card benefit put $1,400 back in my wallet, Blue Cash Everyday Card from American Express, monthly spending credits with restaurants, Everything you need to know about Amex purchase protection, Blue Cash Everyday Card from American Express, Amex credit card showdown: Blue Cash Preferred vs. Blue Cash Everyday, an eligible card that earns Chase Ultimate Rewards points, Why I switched from the Chase Freedom to the Chase Freedom Flex. However, this card is so packed with benefits that this coverage doesn't make the card's highlights on the AmEx website. Some issuers also refer to this benefit as purchase security. However, this card is so packed with benefits that this coverage doesn't make the card's highlights on the AmEx website. when you need coverage is essential. Notably, American Express prepaid debit cards do not come with this benefit. In this case, you must purchase an item thats eligible for coverage and the loss cant be due to an excluded reason. Plus, AmEx can change the coverage at any time. If you're hitting the skies soon, you'll also earn bonus points on travel. You may even be asked to send in a damaged item or a picture for proof of loss, so be sure to keep all of these until the claim is resolved. Improve earnings, maximize rewards and track progress toward dream trips. Coverage is limited to the amount charged to your card, up to $10,000 per item and $50,000 per card each calendar year.^. All information about Business Green Rewards Card from American Express has been collected independently by NerdWallet. So, checking. Underwritten by AMEX Assurance Company.. Benefits are providedfor Replacement Cost up to the lesser of the Eligible Payment or the per item and calendar year maximums as described below. As always, check your credit cards guide to benefits to see which benefits apply to you. All policies have a maximum limit of $50,000 in claims per calendar year. Most Cards allow up to $1,000 per incident, with a limit of $50,000 per year. It can help protect Covered Purchases made on your Eligible Card when theyre accidentally damaged, stolen, or lost, for up to 90 days from the Covered Purchase date. For example, AmEx won't approve a claim for damage to an item "purchased for play." However, only some credit cards offer purchase protection, and the benefits tend to vary across cards. All information about Amex EveryDay Credit Card has been collected independently by NerdWallet . Purchase Protection Coverage Period as described below. So you finally splurged for an Apple Watch and broke it a week later. Pre-qualified offers are not binding. Coverage under the Purchase Protection Program, which covers items broken, stolen, or lost (lost coverage on the Platinum and Centurion cards only) within 90 days of purchase, is up to $10,000 per occurrence on the Platinum card vs. $1,000 on the SPG card. You will need to provide American Express with the original store receipt or a printout of an online receipt. An increasing number of brick-and-mortar retailers (from The Home Depot to the Apple Store) will now email you a receipt from the register. Benefits also includes a per occurrence maximum for any one Purchase Protection Covered Event related to a Natural Disaster as describedbelow . See the respective Guide to Benefits for details, as terms and exclusions apply. Terms, Conditions and Limitations Apply. Cash and its equivalent (including, but not limited to, gift cards and gift certificates). *Eligibility and benefit levels vary by card. * Eligibility and benefit levels vary by card. Cards with this higher level of coverage include: The information for the Centurion, Business Centurion and Hilton Aspire cards has been collected independently by The Points Guy. AmEx purchase protection excludes a long list of types of purchases, including: Antiques, artwork and previously used items. In these cases, Amex will refund the entire purchase price up to $300 per item, excluding shipping and handling charges. You can view the full list of cards here. Juan's passion is helping readers navigate through the complex world of frequent flier miles, credit card rewards points and award travel. This information may be different than what you see when you visit a financial institution, service provider or specific products site. Terms, Conditions and Limitations Apply. The warranty wont cover the damage, and you didnt think youd need AppleCare. Personal hygiene items or any devices (medical or nonmedical) that have been personally used and could be considered a health risk to others. Here are our picks for the. So, forgetful consumers may want to put their purchases on one of American Express' premium cards that include lost items under the Amex purchase protection benefit. Please visit americanexpress.com/benefitsguide for more details. Related: Who should (and shouldnt) get the Capital One Venture X card? One-of-a-kind items, such as rare stamps and coins. To be eligible for purchase protection, you must use an American Express card equipped with this benefit and charge at least a portion of your qualifying purchase to that card. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Since youll earn at least 2 Capital One miles per dollar spent on all purchases and also get extended warranty protection and return protection, this card is an excellent choice for shopping. If your claim is successful, the credit card company will choose to replace, repair or reimburse you for the lost or damaged item. Most Cards allow up to $1,000 per incident, with a limit of $50,000 per year. Tip: Use WalletFlo for all your credit card needs. If an eligible item is lost, accidentally broken, or stolen within 90 days of the purchase date, Amex may reimburse its value. The Ink Business Cash Credit Card offers up to $10,000 per claim in purchase protection on a card with no annual fee. %PDF-1.6 % Depending on the credit card, the coverage amount and the duration of the protection may differ. 2023 American Express. Products covered by an unconditional satisfaction guarantee. it back, American Express may refund the full pur chase price, up to $300 per item, excluding shipping and handling charges related to the item purchased, and up to a maximum of $1,000 per Card Member account per calendar year based on the date of purchase, not during the year the claim was filed. Purchase protection saved us $1,700 a reader success story, These are the cards TPG staff reach for in case of emergency, Delta SkyMiles Reserve American Express Card, Delta SkyMiles Reserve Business American Express Card, Hilton Honors American Express Aspire Card, Marriott Bonvoy Brilliant American Express Card, The 5 Amex cards were keeping in our wallets and why, Do Not Sell or Share My Personal Information, $10,000 per item (or $500 per event for natural disasters). Objects such as motorized vehicles, artwork, gift cards and perishable items like perfume, food, light bulbs and batteries are all typically ineligible for purchase protection coverage. Amex EveryDay Credit Card is no longer available through NerdWallet. Related: The best credit cards with price protection. Youll be asked for a copy of the receipt and your Amex purchase record. Dozens of AmEx cards offer purchase protection benefits. If you have multiple American Express cards with varying coverage limits, make sure that your large purchases are made on your cards with the largest coverage limits. Past performance is not indicative of future results. Whether you want to pay less interest or earn more rewards, the right card's out there. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. We'll run a soft credit check to find special offers, but it wont affect your credit score. You also may be asked to return the item to Amex in the event it cant be repaired or to provide proof of loss via a repair estimate form or photographs showing the item's current condition. If you have an item that was damaged or stolen shortly after you purchased it, it can be worth checking the guide to benefits of the card you used to purchase that item to see if a form of purchase protection applies. All financial products, shopping products and services are presented without warranty. OK92033) Property & Casualty Licenses, NerdWallet | 55 Hawthorne St. - 11th Floor, San Francisco, CA 94105, Purchase Protection: Which Credit Cards Cover Your Belongings. Please visit americanexpress.com/benefitsguide for more details. Location: ZOA, SFO, HKG. When you charge a Covered Purchase to your Eligible Card, you can be reimbursed for up to 90 days from the date of purchase if the item is stolen or accidentally damaged. American Express processes claims more quickly than some other issuers. Find out here how we keep you up to date. Eligible American Express cardholders can get reimbursed up to $1,000 or $10,000 per item (depending on the card) and up to $50,000 per cardholder. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. Visit americanexpress.com/benefitsguide for details. The card details on this page have not been reviewed or provided by the card issuer. Our opinions are our own. Our opinions are our own. 2023 American Express. Pre-qualified offers are not binding. For Capital One products listed on this page, some of the above benefits are provided by Visa or Mastercard and may vary by product. Delta SkyMiles Platinum American Express Card. However, this does not influence our evaluations. Related: How an often-overlooked credit card benefit put $1,400 back in my wallet. Big spenders should note that the purchase protection on The Platinum Card from American Express only covers up to $10,000 per covered purchase. I confess that I dont save a copy of the register receipt from every purchase I make Im just not that organized. Terms apply. Only two American Express business cards, the Delta SkyMiles Reserve Business American Express Card and The Business Platinum Card from American Express, elevate coverage to $10,000. 5% cash back on up to $1,500 in combined purchases in rotating bonus categories each quarter (requires activation) and on travel booked through the. We may receive compensation when you click on links to those products. In this post, Ill look at the three different shopping protection policies offered by many American Express cards and explain how you can leverage these benefits to save money. Terms apply. The American Express Platinum card purchase protection insures items bought with this card for up to $10,000 per incident and $50,000 per account per year. Learn more: The best credit cards for travel insurance benefits. 5% cash back on up to $1,500 in categories that rotate quarterly (requires activation), 5% on travel purchased through Chase Ultimate Rewards, 3% on dining and drugstores and 1% on all other purchases. Earning rates: 4 points per dollar spent at restaurants and on the first $25,000 spent at U.S. supermarkets each calendar year (then 1 per dollar); 3 points per dollar spent on flights booked directly with airlines or on Amex Travel; 1 point per dollar spent on other purchases. All Credit Intelcontent is written by freelance authors and commissioned and paid for by American Express. is a location independent digital nomad who has traveled full time since June 2017. Finders keepers is not really a thing. At the time of writing, The Platinum Card from American Express holders are covered for up to 90 days from the date of a covered purchase of an eligible item. Return protection differs from AmEx's purchase protection, which covers you if a purchase is lost or stolen within 90 days. So how do we make money? And while our site doesnt feature every company or financial product available on the market, were proud that the guidance we offer, the information we provide and the tools we create are objective, independent, straightforward and free. From bedroom furniture to clothing and cellular phones to handbags, purchase protection can be a worthwhile benefitparticularly for high-priced items. Before making a significant purchase, know the benefits of each card you could use for the purchase. Many other issuers offer some form of damage against loss or theft for eligible items purchased with the card. The rotating bonus categories offered by the Chase Freedom Flex make it an excellent choice for purchases that fit into bonus categories. Thankfully, many credit cards offer so-called "purchase protection" that covers theft, damage and loss within a set time after purchase. Not all purchase protection benefits are created equal. The Blue Business Plus Credit Card from American Express. Shop moreconfidently with your Card knowing we have your back. Do not sell or share my personal information. Many or all of the products featured here are from our partners who compensate us. Eligibility and Benefit level varies by Card. Maximum coverage per purchase protection claim: $1,000 per item ($500 per event if related to a natural disaster). If you try to return an eligible item within 90 days from the date of purchase and the merchant won't take it back, American Express may refund the full purchase price excluding shipping and handling, up to $300 per item, up to a maximum of $1,000 per calendar year per Card account, if you purchased it entirely with your eligible American Express Card. Enrollment required. As with any insurance policy, the devil is always in the details. And Visa offers Purchase Security to Visa Infinite cardmembers. For The Platinum Card from American Express, Delta SkyMiles Reserve American Express Card, American Express Gold Card, Gold Card, and Ameriprise Gold Card Members Purchase Protection can also help protect your purchases for up to 120 days* from the date of purchase if the item is stolen, accidentally damaged or lost. Can You Get a Credit Card Without a Social Security Number? This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. In contrast, more than a dozen personal American Express cards include loss as a qualified purchase protection reason in their benefits. AmEx makes it easy to file a purchase protection claim on its website. You will be asked certain questions about your claim at that time. Purchase protection benefits offered by credit cards often differ in three main aspects: Related: Purchase protection saved us $1,700 a reader success story. The coverage is limited up to $10,000 per occurrence, up to $50,000 per Card Member account per calendar year. shopping purchases when you use your Eligible Card. Have you considered how much it will cost to use credit card while traveling abroad? The Points Guy, Forbes Advisor, AwardWallet, LendingTree. has been a Senior Points and Miles Contributor for TPG since 2012. This benefit offers cardholders compensation when a store will not accept an eligible item for return within 90 days of purchase. Go to the Amex extended warranty claims webpage to file online. Youre out of luck, right? The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Call the number on the back of your card for help if you cant find the guide to benefits. Purchase protection doesnt require any registration in advance. same thing happened to me, left a small bag under front seat. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Its smart technology that helps us make sure its really you when shopping online. The annual maximum is also pretty generous at $50,000 per year for most cards. In addition to writing for Forbes.com, Aaron is a full-time professional advisor to Fortune 500 companies at a global consulting firm. Terms, conditions and limitations apply. Visit americanexpress.com/benefitsguide for details. Items purchased for professional or commercial use such as education, training or skills. AmEx purchase protection covers lost, stolen or damaged items within the first 90 days after purchase. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Quick Points: Hyatt Globalists get free parking on award stays, What are points and miles worth? Cellphone protection is available for up to $800 per claim and up to $1,000 per year for phones listed on a monthly cellphone billed paid with the Freedom Flex card. 2 points per dollar on flights booked directly with United, dining and hotel stays when booked directly with the hotel; 1 point per dollar on other purchases. Shopping online for a car is an accelerating trend changing the purchase process from start to finish. Earning rates: 5% cash back on the first $25,000 spent in combined purchases at office supply stores and on internet, cable and phone services each account anniversary year (then 1% back); 2% cash back on the first $25,000 spent in combined purchases at gas stations and restaurants each account anniversary year (then 1% back); 1% cash back on all other purchases. $120 Dining Credit: Satisfy your cravings and earn up to $10 in statement credits monthly when you pay with the American Express Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, Milk Bar and select Shake Shack locations. Buts its still "status open" now and have no update. Do not sell or share my personal information. Sign up and well send you Nerdy articles about the money topics that matter most to you along with other ways to help you get more from your money. Its easy to write off these policies as being too much of a hassle or, conversely, being too good to be true. Earn a $200 bonus after you spend $500 on purchases in the first 3 months from account opening. *, Maximum coverage per account for purchase protection: $50,000 per card per calendar year.*. Finally, its not that hard to snap a photo of a receipt and retain it in your smartphones cloud storage archive for many years. The claim was quickly accepted, and I was issued a statement credit for my purchase. The card details on this page have not been reviewed or provided by the card issuer. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. As with any insurance or coverage product, AmEx purchase protection comes with limitations and exclusions. Delta SkyMiles Gold Business American Express Card. To get the best possible experience please use the latest version of Chrome, Firefox, Safari, or Microsoft Edge to view this website. Chase, for example, offers purchase protection for up to 120 days on the Chase Freedom Unlimited, Chase Freedom Flex* and Chase Sapphire Preferred Card and Chase Sapphire Reserve. All rights reserved, If you try to return an eligible item within 90 days from the date of purchase and the merchant won't take it back, American Express may refund the full purchase price excluding shipping and handling, up to $300 per item, up to a maximum of $1,000 per calendar year per Card account, if you purchased it entirely with your eligible American Express Card. Purchase Protection is amazing (Plat) Had a great experience with Amex Purchase Protection on the Plat. How do I Redeem Membership Rewards Points. However, this does not influence our evaluations. If there is a chance that an item might get broken or stolen, make sure that it is charged to your eligible American Express card. The coverage is limited up to $10,000 per occurrence, up to $50,000 per Card Member account per calendar year. Things To Do Before Canceling A Credit Card, Best Credit Cards For Travel Insurance Benefits, American Express Business Platinum Review, Delta SkyMiles Reserve Credit Card Review, Rotating quarterly categories earn 5% rewards when activated, up to a combined quarterly $1,500 maximum, Travel rewards rate rivals some of the best premium travel cards, Generous rewards rate in several other categories, Travel bookings must be made through Chase Ultimate Rewards to earn 5% cash back. All rights reserved, How American Express Purchase Protection Works, Purchase Protection can cover the cost of lifes uh-oh moments, so you can be more confident when buying with your Eligible Card. If your Card is not listed on this page, if you are an Additional Card Member, or to determine whether you have coverage, please call the number on the back of your Card to verify your benefits View Policy View Policy View Policy View Policy Paired with up to $120 in Uber Cash (for U.S. Uber rides or Uber Eats orders) and up to $120 in annual dining statement credits at eligible partners, there's no reason that the foodie shouldn't add this card to their wallet. So how do we make money? The Platinum Card, Gold Card, Delta SkyMiles Reserve Card, Hilton Aspire Card, and Marriott Bonvoy Brilliant Card are just a few examples. Unfortunately, if you're affected by a natural disaster, AmEx purchase protection only covers a maximum of $500 in claims per event. Terms apply. Some premium American Express Cards also include coverage for lost items and provide coverage of up to $10,000 per incident and $50,000 per year. He published over 2,000 articles on The Points Guy before becoming a freelance writer. , other credit card benefits you might be eligible for. However, you may want to use a card with price protection or a card that extends warranties by two years instead of just one year for some purchases. Does AmEx purchase protection cover lost items? Here, you'll need to provide a copy of the purchase receipt and proof of loss. Check the. If you need to make a claim, you will receive a reimbursement either for the item or the cost to replace the item, up to the coverage limits on your American Express card. Purchase Protection is normally not the first benefit that comes to mind when you think of your American Express card perks. The Platinum Card from American Express American Express Gold Card and Delta SkyMiles Reserve American Express Card are just a few examples. This benefit covers eligible items purchased with an eligible American Express card against damage or theft. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Earn 5% cash back in categories that rotate quarterly on up to $1,500 when enrolled, 5% on travel purchased through. Find the right card for you. Purchases must be made in the U.S. or its territories1. Its a good idea to keep damaged items until the claim is complete. You can do so online or by calling Amex at 1-800-322-1277. Policies are underwritten by AMEX Assurance Company. The Capital One Venture X Rewards Credit Card is an excellent everyday spending card. You can view the full extended warranty policy for each card. Extended Warranty benefits extend your manufacturers warranty coverage, often by as much as a year. You will be asked certain questions about your claim at that time. Authorized users are also covered, as . You can also mail them at: Purchase Protection Claims Unit, PO Box 981553 El Paso TX 79998- 9920. Who should (and shouldnt) get the Capital One Venture X card? Our partners cannot pay us to guarantee favorable reviews of their products or services. You want a travel credit card that prioritizes whats important to you. Welcome bonus: Earn 60,000 Membership Rewards points after spending $4,000 on purchases on your new card in your first six months of card membership. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Marriott Bonvoy Business American Express Card. Delta SkyMiles Platinum Business American Express Card. Not lost, you know where you left it, and someone took it knowing it did not belong to them. Here is a list of our partners. 11. ghedoicy. Coverage Limits Apply. Please review. American Express is the industry leader amongst credit card issuers offering purchase protection to its customers due to its generous terms and simple claim process. PSA: Never ever ever put anything in the seat pocket of an airplane. This coverage is complimentary on most AmEx cards including some debit, prepaid and reloadable AmEx cards. However, not all purchases and losses are covered by AmEx purchase protection. Terms apply to the offers listed on this page. Purchase protection can reimburse you for the cost of repairing or replacing the item you purchased, assuming you paid for it with a card that provides purchase protection. This information may be different than what you see when you visit a financial institution, service provider or specific products site. You must file a claim within 90 days of your original purchase through this link or by calling 800-228-6855. To file a claim with Amex purchase protection, you can do so online or by calling 800-228-6855. The card doesnt offer price protection or return protection, though. So the key limitations are that the return attempt must be made within 90 days of purchase and that you can reimbursed up to a maximum of $300. Though the majority of cards within the American Express portfolio carry purchase protection as a perk, you wont get the same level of coverage from all credit cards. Please read important exclusions and restrictions. Keep in mind that not all purchases or items are covered . Performance information may have changed since the time of publication. Call the number on the back of your card if you have any questions regarding eligibility, the documentation needed or the process required to file a claim. Official application link: Chase Freedom Flex. Some of the more popular Amex cards offering extended warranty coverage include The Platinum Card from American Express and other consumer versions of the Platinum card, The Business Platinum Card from American Express, American Express Gold Card, American Express Green Card, American Express Business Gold Card, Delta credit cards, Hilton credit cards, Marriott credit cards and The Blue Business Plus Credit Card from American Express. Cards that still offer this benefit include: ** The information for these cards has been collected independently by The Points Guy. In short, covered purchases are covered for up to 90 days from the date of purchase for up to $10,000 per covered purchase and up to $50,000 per eligible card per calendar year.