verifone vx520 error codes verifone vx520 error codes

As the Verifone VX520 is one of the most well-known and most used credit card machines, there are quite a lot of things about it that people need to know. Transaction has been declined because of the error while updating the database. The receipt printing is failed as the application did not recieve the required information from the host. Physically move the terminal to a location with a direct analog line (i.e., fax machine) connected to the wall and not through a splitter. This error means the card swiped at the terminal could not be recognized by the host system. Press the purple-colored button for editing the name of the application. - To begin, press the $ Icon to open the Tip Adjust menu. - To search using the amount of sale, press [F2]. -Drop the paper roll into the printer tray inverted. Getting a VeriFone EMV Vx520, FD55, Vx510, Vx570 CAPK expired error message? A void allows you to cancel a transaction in your current (open) batch. How to troubleshoot a Verifone terminal communication error? Select COMMSERVER. Free shipping for many products! 2015-08-27 00:00:00. To solve this problem-, What to do if you run out of papers for your VX520? Because its more practical, effective and it has made the overall experience of transactions way more flexible than it was back then. Open up the black-colored tab of the terminal. Full Circle. In the past twelve months, the 360 Payments team has processed more than $1.4 billion in credit and debit sales, and has been ranked in the Inc. 5000 list of fastest-growing private companies for the past three years. Transaction has been declined because of the error while reading the database. Difference between static and dynamic IP's: When a device is assigned a static IP address, it does not change. Display Format. Press Cancel key, and then proceed with the card (PAN) number entry. - Paya Looking for something? This can be with all types of transactions like: wrong invoice number for void transaction, Refund, Reversal, Batch empty or Unadjusted Tip transaction not present scenario, Cashback, Advice, Report Generation transactions if record is not available for particular paramater/ID. As per the requirement proceed with the enabling of the parameter: TERMINAL->MANUAL_ENTRY_ENABLED. You can check the IP address in the POSIM section and for that what you will have to do is-. Transaction has failed because the deletion of the record is not possible. - To begin, press the second purple hot key from the left to open the Tip Adjust menu. Note: Asterisks appear on the screen as the password is keyed in. The terminal code must be right. We use cookies to ensure that we give you the best experience on our website. Transaction has been declined due to the unavailability of clerk server. Your Verifone card reader uses a Terminal Capture System (TCS), meaning it stores transactions throughout the day and sends batch totals of sales and refunds to Chase after the close of business. This error is caused by either a noisy phone line or could be a communications issue originating from the download server. If your getting Connect Failed, TCP/IP Failed or any sort of IP connection errors, check for CommServer. Phone for authorisation, Card acceptor call acquirer's security department, Refer to card issuer's special conditions, No account of type requested. Transaction has failed due to connection with the host is not successful. - Confirm the Yes screen is displaying the correct Void amount, and enter the last four digits of the customer's card number. Try again after few seconds and if problem persists contact the VHQ admin desk. Transaction has failed because pending settlement needs to completed. The Testimonials on this page or provided via linked videos are the sole opinions, findings or experiences of our customer and not those of JPMorgan Chase Bank, N.A. %PDF-1.6 % Transaction has been cancelled because there is no advice present to perform advice related transaction like clear advice. Merchants not using the below terminal are not affected. TERMINAL table -> AMOUNT_ENTRY_MAX_LENGTH : 9 and AMOUNT_ENTRY_MAX_VALUE : 99999999 and it is changed according to the CASHBACK_CEILING_LIMIT in the acquirer table. This is yet another most witnessed problem of the VX520. The transaction is failed as the Zero Settlement parameter is set as disabled in the acquirer table. Retry the download. Transaction has been declined because the application is blocked. You can do it simply by simultaneously pressing button ENTER (green button) and number 7 or functional buttons F2 and F4. If the paper roll is separated from the lid of the terminal it has a problem and it has to be replaced to fix this. Reset the machine's connection. Transaction has failed because there is no advice present to perform advice related transaction like clear advice. Transaction has been declined because the terminal id mismatch has occurred during the initialisation of the terminal or reset of terminal to default settings. The closed batch is then submitted to Chase to begin the funding process. Transaction has been declined because the tip has already been adjusted. In this case, the terminal is a refurb and originally belonged to another processor who "signed" the terminal by adding a line of code preventing any other vendor from using the terminal without knowing the processor's signature. Initialize all the required parameters before the proceeding with the transaction. VoIP lines can be problematic for both downloading and transaction processing. - To search using the invoice number (printed on the receipt), press [F4]. Contact Technical Support for assistance. Access the EDIT PARAMETERS function on the terminal and verify the *ZA (Application Name) and *ZT (Client ID) are correctly configured. If you continue to use this site we will assume that you are happy with it. We don't know why this happens from time to time. Transaction has failed because the batch is empty. The BIOS is corrupted and the terminal must be replaced and repaired. Check to make sure the phone line is securely connected to the phone jack on the terminal and the other end is securely plugged into the wall and not going through a splitter. Then retry the download. However, thats all from our side so far. startxref Some customers may present a dual interface card . - To reprint the receipt from a different transaction, press [F3] and type in the invoice number for the receipt. Key sync error or key check value does not match, Advice acknowledged, no 9000-9001 financial liability accepted Used in all message types to indicate error or response actions, Advice acknowledged, financial liability accepted, Transaction destination cannot be found for routing, Not able to trace back to original transaction, Reconciliation cutover or checkpoint error, Security software/hardware error - try again, Security software/hardware error - no action, Transaction refused before sending to acquirer, Transaction refused after sending to acquirer. If tip processing is enabled for your card reader, then you can perform tip adjustments on transactions in your open batch. A declined 05 is the most common and general decline code. Corresponds to Visa's, Cardholder refused a single recurring payment. If the error message still persists, go back into the Edit function of the Sys Mode menu of the applicable group edit the new *Z values as follows: *ZR = 3 and *ZRESP = 10. In this field of cashless transaction, credit card and credit card machine is nothing but an amazing addition and it has taken the whole financial tech industry to a superior level. Adobe Acrobat PDF - pdf. are one of the most common problems of the VX520. A Ping test is to attempt a connection between the terminal and an outside IP address. Invoice number is not valid No financial transaction can be performed without a successful settlement. Contact Technical Support for assistance. endobj Transaction has been declined due to failure of the key generation. The transaction that you are trying to perform is not supported. If you are still having technical trouble, have a question about fees or need general support for your existing processing account, you can call 1-888-886-8869. From payment processingto foreign exchange, Chase Business Banking has solutions and services that work for you. Transaction has been declined because the maximum number of times tip can be adjusted has exceeded. If the error message still persists, go back into the Edit function of the Sys Mode menu of the applicable group edit the new *Z values as follows: *ZR = 3 and *ZRESP = 10. - To search using the last four digits of the customer's card number, press [F3]. Transaction has been declined due to invalid expiry date entered during manual card entry transaction. If pressing 0 does not load Comm Server, try every other button on the keypad. Confirm if the merchant needs a dial prefix (i.e. This only effects IP terminals. Next, press 4, Alpha, Alpha, and *DH will show up. - Card is not presented within the time-out period that is configured in TERMINAL table -> USER_ENTRY_TIMEOUT Transaction has been declined because the card not swiped or inserted properly. Transaction has been declined because the pending settlement has to be completed. The consent submitted will only be used for data processing originating from this website. Manual Entry you can key the card number into the machine in the event that the card or card reader does not accept the other transmission methods, however, this could cause the transaction to downgrade and incur a higher interchange fee. The below options can be configured for this screen based on the merchants requirement. Troubleshoot VeriFone VX 520 terminals. Sign In: opens in a new window Convenient access to manage your Chase merchant and bank accounts for viewing alerts, reporting, statements, disputed charges, and more. Transaction has been declined because the ampunt entered is not correct. Inspect the application list for programs taking up unnecessary memory noting how much memory is left on the terminal and the group number (1-15). 99 ($1.40/Count) Save more with Subscribe & Save. If you download Comm Server successfully but do not see it displayed on the root menu screen, it could be hidden from view due to a firmware configuration. Press Cancel until Restart displays, then using the number pad press the option that correlates to Restart to return to the idle prompt. - David. If you have accessibility issues with the attached documents and require further assistance, please contact the Help Desk @ 1-800-934-7717 for further support. The following table explains the error codes (display messages, additional display messages) with the possible reasons for the message prompt and the recommended recovery solutions: Transaction has been declined due to the card(PAN) number entered is not valid against the configuration parameter defined: CARD->MAX_PAN_DIGIT(value : 19). Press the F2 button and the No answer will be selected. -Lift the printer cover up and back. If that still doesn't work, press the 4th purple button from the left and run a Summary Report. Unplug the power supply from the terminal or where it plugs into the wall. You will find your answers here! Confirm that the credit card terminals amber and green lights are active (illuminated). Now, plug in the other edge of the ethernet cable inside a port that is open and numbered on the router. (5 rolls) 2 1/4 X 50 Thermal Paper Rolls Verifone Vx520 Ingenico ICT220 ICT250 FD400 Clover Mini Receipt Paper and Mobile Printer Square Terminal register receipt paper roll - BuyRegisterRolls. You can use this terminal to process over dial up but if you require Ethernet connectivity of the loyalty program, send the terminal back for repair or replacement. The transaction is declined as the Clerk/Server ID entered is already present. If the problem doesnt go away, reach out to a professional. I keep trying to darken the font- but after I hit F2 & F4 then enter the password- the screen goes right back to the sale screen. - Select Yes when the transaction is displayed. Sometimes its seen that the USB port is not working or fails to detect the cable. !P Transaction has been declined because the Aeon configuration is not available. This error message indicates either the wrong clerk ID is entered or the Clerk ID prompt is disabled inside the terminal conflicting with the back office Enable Clerk ID setting. The configuration parameter is mentioned below: Manual card entry is configurable (enable / disable). Transaction has been declined and void the tip adjust for the transaction. . There are two courses of action to take, one a temporary fix, the other a full repair. In that case, you will have to call your service operator. Call their cell phone or call them back after every troubleshooting step. If you getok xxMS, it sucessfully connected. - The receipt will print and the Void is complete. Now, inside the round port, plug in the power adapter. v1.5.2-385. Transaction has failed due to power failure recovery before receiving settlement response. Reference the below lists for explanations and potential solutions of decline codes you may have encountered for the TSYS and Elavon US processors. Hi, Im Abdulla! An optional battery and rugged design ensure both portability and durability. -Press [F2] to search for authorization-only transactions. Parent transaction is not present in the current batch Please have your merchant ID available for identity verification purposes. Type six digits comprised of the two digit month, day, and year, and press enter. Please review its terms, privacy and security policies to see how they apply to you. Modem error/TO - CE register or Enable event Notif or Set signal notif/TO - Comms time out Switch your modem and terminal on and off and try again. Then, scroll down, via the second purple button, select Ethernet. For information on non-U.S. products and services, please visit our other sites at www.chase.ca/merchantservices and www.jpmorgan.com/europe/merchant-services. VeriFone Vx520 Communication Troubleshooting How to Repair Vx520 IP Connection (Video) - Auto Settlement if your card reader is set to automatically settle, it will automatically settle transactions in the current batch at a specific, predetermined time, within a 24-hour period. More convenient than cash and checks to make purchases money is deducted right from your business checking account. Sometimes users find it a bit difficult to connect the VX520 to the internet and without a proper internet connection, it wont function properly. Physically move the terminal to a location with a direct analog line (i.e., fax machine) connected to the wall and not through a splitter. Service Provider Simulator Reason codes for API transactions Last updated: 19-Sep-2022 Download as PDF The following table describes the reason codes for failed, declined, and successful transactions using Verifone APIs: Rate this article: Download as PDF Type six digits comprised of the two digit: month, day, and year and press enter. Select Troubleshooting. or any of its affiliates are not liable for decisions made or actions taken in reliance on any of the testimonial information provided. No reversal will be generated. Press Enter to re-start the transaction. Transaction failed because the key injection failed. - In same list, scroll and select Merchant Host. In some cases, the device's 9 digit serial number is mislabeled underneath the machine. If necessary, you can press and hold the [3] key to feed the paper. Transaction has been declined because the configuration of the host is not valid. However, refurbished terminals can come from anywhere. Helpful External Articles. Verifone Terminals Verifone Decline Codes Overview Receiving a decline on your credit card machine may be rare, however, it's important to know what type of decline codes you may receive while processing. (If the merchant was initially set up for Dial but wants to change it to IP). This is a nasty procedure some credit card processors do to "booby trap" the terminal and prevent merchants from downloading different applications on it, including a competing credit card processor. Transaction has been declined due to connection with the host is not successful. Our payments solutions give your customers the flexibility to make purchases however they choose with added security to protect their accounts. I can verify that it works on a 570. If the error message still persists after repeated attempts, and you're trying either a VMAC or COMM SERVER download, change the ZP value from 18662151228 to 18172516917 and retry. #K Transaction has been declined due the host server unavailability and response has timed out. Full List of Approval Codes and Decline Codes PayJunction will return a standardized response code for each of your transactions. Then retry the download. For selecting the Edit Parameters press 1. The display Shift Summary shows ( ). How to manually key in a sale (card-not-present transaction). Unwind the paper roll past any glue residue. - For example, you set Auto Settlement to being at 10 p.m. After your business has closed for the day, then every day at or after 10 p.m., any unsettled transactions in your batch will automatically be submitted for processing. Transaction has failed because the terminal id mismatch has occurred during the initialisation of the terminal or reset of terminal to default settings. To fix that- Take off the back cover and unplug it from the power plug. Transaction has failed because there is printer is not supported.