trugym customer service trugym customer service

Generally excellent facilties and equipment though can be a bit busy at times. Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. I got nothing. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. Date of experience: 10 November 2022. I find I spend more time on looking for the weights I need and connectors rather than actually training! The changing rooms are filled with lockers and very clean - there is a cleaner in there every night i go in. Awful!!! The most important rule in providing excellent customer service is to be friendly. We'll then contact Harlands on your behalf to get this resolved. I have been trying to contact them for a refund for months and have been completely ignored. I have been trying to contact them for a refund for months and have been completely ignored. Otherwise I would give it a five star rating. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Verification can help ensure real people write reviews about real companies. I use both the free weights, machines and also classes. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Staff on the phone where rude and abrupt and not helpful at all. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. 2023 Trustpilot A/S. I cannot wait until the mad rush dies down so that I can do some classes as at the moment they are packed out! Good luck getting them to answer the phone. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. Save your money, go elsewhere. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. Good equipment. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. The management are useless and very unfriendly. Trugym Chathamarrrgh!!! Verification can help ensure real people write reviews about real companies. Its not worth the money that I am paying now. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. Most of the equipment is very old and remains unfixed for long periods of time. Verification can help ensure real people write reviews about real companies. Hi,There are no induction classes for new joiners on weekends. It's a great gym for the price, but the free weights area is intimidating for new users, and also it's really annoying when you miss a class and you get a trigger email telling you that you did. I cancelled my membership 2 months ago due to not using the Gym but their agents, Harlands, attempted to continue taking payments and send very aggressive letters by email demanding payment plus large add-on charges. I would not recommend this gym to anyone. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. We use an external company to collect, manage and process direct debit payments. Finally. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members ,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. I think the gym is great but some of the free weight equipment is getting a little tatty and old. I paid for a year membership and at that point had several months left. Top gym with great facilities and friendly staff that are always willing to provide support and advice. | Read 241-259 Reviews out of 259. False advertising! One good search would have warned me but I was dazzled by the google and facebook reviews. Avoid. I asked for complaints procedure for head office and that was also denied. The hygiene is not the best and most of the times the lockers dont work, however as a person who covers and the only ladies gym around the price isnt too bad. You can never get a response from customer service. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Companies can ask for reviews via automatic invitations. Fantastic facilities. 4/ Told on joining in November I could freeze my membership free of charge for the summer. It's a public swimming baths not a gym. Absolutely shocking customer service. it's never the same amount and do not expect any sort of customer service! Any attempt to contact head office is ignored. Here are 11 ways to become an excellent customer service professional: 1. Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. So far, an excellent option for a gym considering the membership prices are cheap. The gym itself is great value for money and I don't actually have a problem with the gym or the staff. Suggested companies are based on peoples browsing tendencies. The money left my account and from that date I have never heard anything from them. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. 14 Customer Service Resume Examples for 2023. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. TruGym - Chatham , Kent BranchI stop using the Gym since April 2018 due to relocation , I never got around to cancel my membership. Cannot believe for a gym that is struggling to get customers, they do not welcome a free training session so that the public can try out the gym. Management is awful only good thing about trugym . I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. Awful!! Bit apprehensive being a female in my 50s. Gym was great but suddenly closed down with little more than a note on the door. Friendly staff always happy to help. Probably because I sent it in so long ago and it shows their processing times are embarrassing. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. Needs improving but here is hoping it gets there! Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. Your experience matters. trugym customer service. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. THE WORST customer service i have ever had the misfortune to encounter. Verification can help ensure real people write reviews about real companies. In reality this was my experience. We use dedicated people and clever technology to safeguard our platform. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. DISGUSTING!! Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. Your experience matters. The pool is excellent. I know several members have request a standing calf raising machine. Find out how we combat fake reviews. I choose at this time to cancel our memberships and truGym continued to take money from my account. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. The company needs shutting down. In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. This suggests to me that they know they are not up to date. Head office failed to respond to emails! Suggested companies are based on peoples browsing tendencies. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . why would you not notify any body ? They definitely make it difficult to contact them through their website. Awful!!! Your experience matters. This hasn't happened and all attempts to contact them regarding this is being ignored. I was asked if Id like to suspend or cancel my membership. good equipment and friendly staff, Showers out of action for nearly two weeks was a little disappointing, but I understand that maintenance is important The gym itself is great and run by very friendly staff.. keep up the good work, This is a good gym, with friendly helpful staff. Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. The changing rooms are always clean and the same for the showers! However I have a major issue with the classes that are run as well as the management of the club. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Even spend time trying to find a locker that works!PRO's / The gyms open times are good. Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. Anyone can write a Trustpilot review. Companies can ask for reviews via automatic invitations. trugym customer service. The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. Absolutely flabbergasted of the audacity and attitude she had with me. It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! After a few weeks of this i started to get upset. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. How many stars would you give TruGym? Needs airing conditioning throughout the gym. This year I registered again with a different email address. Join the 258 people who've already contributed. Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. 0 star! No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. Join the 270 people who've already contributed. Staff were non empathetic and unhelpful following the incident. kept it quiet from staff aswell ! Bit apprehensive being a female in my 50s. Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. It said I should hear back within 48 hours. Understandably very angry!! We want to make fitness affordable for everyone - our memberships start from only 14.99 per month. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. How many stars would you give TruGym? Consistently fail to keep to their own opening and closing times. | Read 101-120 Reviews out of 262 The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. Your experience matters. I also send two emails through to them and I never even received an acknowledgement let along a response. Be friendly. We also ensure all reviews are published without moderation. A relaxing atmosphere also with the benefits of the jacuzzi and sauna. The evening staff are very welcoming and friendlly. They want you to sign up to a 12 month contract with the promise you can freeze free of charge. Here are 8 tips for writing great reviews. We also ensure all reviews are published without moderation. The staff and instructors are lovely and always happy to help. Fuming to be honest. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. | Read 261-266 Reviews out of 266 How many stars would you give TruGym? Lovely gym with great facilities! This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. Join the 271 people who've already contributed. And parking right outside that's free!! Joined for a month at the Keighley branch in August 2013. Training and fitness levels catered for the individual. A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. The changing rooms are always clean and the same for the showers! 2023 Trustpilot A/S. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. the recent cctv cameras introduction is also not only bothering me but most of us who cover. Consistently fail to keep to their own opening and closing times. There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. No matter how many times I try to contact them I never get a response. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. How many stars would you give TruGym? I use both the free weights, machines and also classes. Join the 248 people who've already contributed. Im going to have To cancel direct debit. However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. We also ensure all reviews are published without moderation. I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!)