paypal case closed but no refund paypal case closed but no refund

Obviously, you should never give your password to anyone. Here's something that we just learned the hard way - from direct personal experience. This will show you the details of the transaction like below. By browsing this website, you consent to the use of cookies. If the seller does respond, PayPal will work to evaluate the information provided and determine the . I then opened a dispute with PayPal, to which the seller never replied so the case was closed in my favor. Chime is an online-only financial technology company that partners with two banks to offer checking and savings accounts. To appeal a case decision, navigate to the PayPal website, sign in to your account and click "Resolution Center," located at the top of the screen. I bought an item for $1,975 back in June. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I still haven't received any refund from PayPal, 5 days have passed since the cased was closed in my favor. Chargeback: Buyer contacts their card issuer and requests a refund. Separately, I contacted PayPal on your behalf. Example, i would call PP to ask about the case and be told the bank was blocking it, after dozens of emails and calls i was then told the case was in my favor and i should see the refund appear in my bank within a few days, more days past NOTHING, i call back and be told i was misinformed and that i should contact my bank!, i went back and forth 7 times in the last 40 days with this BS, i told them i had recorded the calls where they told me i was been refunded then another person could claim the person i spoke to was new, young and one time she called the agent a intern to literally assert that they all made mistakes and instead blame my bank for blocking the refund..how ever the bank says it is paypal! Christopher Elliott is the chief advocacy officer for Elliott Advocacy. The most common answer is to telephone PayPal support. The PayPal Purchase Protection agreement heres is a vaguely worded promise to protect you from fraudulent purchases. What should I do now? Still ongoing, paypal said i can reopen the case as soon as the post office reports movement with the tracking number, i just wrote an email back to the post office replying to them, they asked me to describe the packagei find it odd that they cant find a package 1 meter tall and or misplaced it or the tracking info., i have sent and received at least 6 packages back and forth to china with EMS during this whole period so its odd. Recently a deliver guy marked my food as delivered while he was still 5min away and I never received it. So an item not received case that I had opened was closed in my favour on April 25. It is not what they offer. Let me say start by saying, I don't use PayPal much, which may explain what follows to the more seasoned, but I've just come out of a transaction with a pretty bad taste in my mouth as a buyer. Click on your existing case in the Resolution Center. The Post is a member of several local Chamber of Commerce, and its staff volunteers at numerous events throughout Galveston County. All of this is made possible by our advertisers, who count on us to deliver their message to our readers. "Transaction not covered.". Privacy Policy. How do I check the status of my dispute or claim. Also once they close claimyou cannot open another about same transaction whatare we suppose to do. Exactly four hours later, I received the message that my claim was denied, and they did not discover any unauthorized transaction. For more information, please see our I asked " and my money" its fine you will get it back. Select Direct Deposit to view your Bluebird Account number and Bank Routing number. i purchased a graphics card for my son on 12th April for 383. Select "File a Claim." You must file your claim within 20 days of when the dispute was first opened. I called PayPal, as I was confused by this, as no refund had been put in my account . I cannot report the problem. So Im totally confused, no clue what to do next or what's happened to my $500. . I tried to call Paypal back but there lined were closed ! I contacted PayPal on your behalf. We use intelligent software that helps us maintain the integrity . PayPal snubbed me after a fraudster shut my account. Problem Solved: PayPal brushed off a fraudulent, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Los Gatos: Hundreds still without power as Black Road repair project finishes early, Problem Solved: PayPal brushed off a fraudulent charge on my account, After a long delay, De La Souls music arrives on streaming services, Colorado house where JonBenet Ramsey was found dead listed for sale for almost $7 million, Survey: Lack of money the top reason more Americans are not traveling this year, Stanford University sues Santa Clara County to give tax relief to faculty homeowners, Why egg prices are high and California lost its lead. I bought a Incontinence Sheets online and after 2 weeks of waiting I contacted seller and explained no Incontinence Sheets received. In case history it says, closed by PayPal . tips on managing and growing your business. Case Closed, it says. I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. Now, when the claim was "under review" by PayPal, the item has been delivered.Refund and payment method instructions Fast Shipping No Risk Appraisal Over $30 High security and perfect security system, we use PayPal's rich anti-fraud experience, the industry's lowest risk loss rate (only 0.27%), less than one-sixth of the traditional . To contact Grubhub for a refund, you can email them at [email protected] or call them at 1-855-430-4287. . It is now the 16th and I haven't heard anything. No goods or refund after my case was closed :(. so i rang ebay urgently within 10 mins of purchase and asked them to cancel the purchase and refund. Account . The process can include identifying and addressing the issue, facilitating communication between the buyer and seller, and finding ways to resolve the dispute in a mutually satisfactory manner. Nwver talked tonthe guy, never seen the guy and he never even came close to my home. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. Well use cookies to improve and customize your experience if you continue to browse. thank you for calling PayPal ".which confused me even more. You can respond to the PayPal dispute by communicating with your buyer directly through the message board in the dispute case. This content may be old or outdated. However yesterday I placed an order at a nother restaurant and all of a sudden they're charging me the 30 euro that I got back from winning the paypal case again. by . Since PayPal is open 24/7 but my bank is open at 8am PST, they told me to call back in the morning. paypal case closed but no refund. It feels like a computer generated the email and that PayPal didnt bother to get a person involved in your case. You'll need to contact the recipient and request a refund. From my point of view if buyer or seller cannot process dispute which was opened by them self'sshould not effect other party which was communicatedand do everything to solve issue. Of course, you should not be liable for a transaction you never made. We encourage you to continue working with the seller to see if you can resolve the problem. Visit the Resolution Center to view the status of your case. No answer from customer for few weeks so we email Paypal to look into this matter, as no any communication from buyer's side. PayPal gives itself 10 to 14 days to investigate a claim like this. I opened a claim on August 6th. This way, we make sure your chances of being fully refunded are high. more than likely they were the ones who closed the account which could explain why no one at Chime . Login to your PayPal account and go to the "Activity" tab. So we asked customer for proof of damage after that to return part for full refund. Ive lost $900 and PayPal is not supporting me. my son then looked at the item on ebay and rang me to say it looks like a fraudulent listing. The Case Report is designed for merchants (you) that process large payment volumes best handled through programmatic interfaces. This means that PayPal will step in to review the case and decide whether a refund should be paid. however the customer support person . I do not want wait 2 month for my money.I was told not to worry, I would get my money back no later then 20 days after the dispute had been opened . Learn more and manage your cookies, Fix transaction and account related issues, Join the discussion with PayPal customers, Get help with using any of our PayPal products, Find out how PayPal works for your business. Hello, English is not my first language, I found a shop that sells sewing machines when I paid the price I've noticed two odd things, 1- it was a Chinese address not European unlike the website 2- I wasn't directed to the site unlike the usual thing, there was no order or shipping info..etc and wh. I have few questions about paypal credit, because its a bit confusing just in case: by 5k$ i mean 5000$. dispute has been closed and in my favour but no refund, appreciate it may take longer to process due to covid but wondering if I am going to be fobbed off. I do not believe PayPal really investigated my claim. Has anyone else been having a tough time getting a refund lately? . So I bought an iPhone from Australia . Hi All, I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. Edge (PC) From the 'Settings and more' menu, select 'Settings. 1999-2023 PayPal, Inc. All rights reserved. If paid with PayPal balance it should be instant or is bank payment, it may take 3-7 business days and will go back to your PayPal balance. Due to increasing credit card fees and changes to PayPal's terms and conditions, anyone requesting a refund prior to a group break taking place will be charged a cancellation fee of 5%. Click Close this dispute. Can you help me? First, go to PayPal's Resolution Center. The Cancellation Fee is to cover the credit card and PayPal fees that are not reimbursed to us when we issue a refund. PayPal claims it thoroughly reviewed your claim for unauthorized account use. Name Address And Bank Bluebird. This decision was made because this transaction was not unauthorized. PROBLEM SOLVED: PayPal says case closed on fraudulent transfers. Yea hopefully. Is there anything you can do to help me? Its the certainty. I called PayPal, as I was confused by this, as no refund had been put in my account . Tomorrow makes day 7 (day 6 for bank days) whenever I pay for something its within 2 days PayPal takes the money out of my account, thats why I fear she may have done something like that. Getting in contact with paypal has been spotty, so far only been able to get what appears to be an automated message on Twitter. I fear that the seller may have has refund remorse and withdrew the money out of her PP . After few day's case closed with no any explain - no proof of damaged goods, item has not been returned by buyer and funds not been returned to my account. It's the certainty. @kernowlassThank you, I don't seem to be able to escalate the dispute to a claim. It is not what they offer. Dispute management involves helping buyers and sellers arrive at a solution for a dispute that all parties agree with. Online banking with no monthly fees No monthly account fees No minimum balance fees or requirements Fee-free overdraft up to $2004 on Chime Debit Card purchases 1 / 6 Member-first features Get paid up to two days early with direct deposit2. The payment went to a person to whom you had never sent money. I fear that the seller may have has refund remorse and withdrew the money out of her PP account and bank account so I cant get refunded. We encourage you to continue working with the seller to see if you can resolve the problem. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If we're already reviewing your claim, you'll see . However if you funded the original Paypal payment to the seller with a card then it won't go back to your paypal balance.Once marked as completed it will automatically go back to your card. I stressed more than once, that I was worried I had lost my mine, and that time frame was a problem for me. Clients will enjoy the comfort of this table with a 6.4-cm (2.5-in.) David Day Owner/Publisher brings over 45 years of newspaper experience to The Post Newspaper. The refund were done through Paypal as well. I attempted contact with the company via email and via phone with no success. You are viewing the PayPal Community Archives. CLAIM CLOSED AFTER 5 DAYS BUT NO REFUND .HOW CAN THIS BE? i spoke on the phone to one of paypals colleagues he was useless and rude its been two months all companys have sent an email confirming they returned the money and yet i have nothing i am taking this further as this is stealing paypal are with holding it for no reason and wont answer my questions. Click View next to the dispute you want to close. If paypal closed the case then normally a refund has already been issued at the same time? Saleh Tavassoli, Berlin. Ive never sent anyone money in dollars. No exceptions will be accepted. You are viewing the PayPal Community Archives. It was by card, but I have no email from PayPal saying anything. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I want a refund Then follow the instructions below: Click "All Closed Cases" from the "View" drop-down menu. He then agreed through the case to accept a return for a refund. im in a similar situation and has been ongoing since the end of April. Its not just the swiftness of PayPals verdict thats troubling. No, you do not always have to return the item if the seller does not bother to respond to a dispute. I had to raise a dispute in the Resolution Centre after I received faulty goods and the seller was ignoring me. If you need to refund a PayPal transaction, you can do so in just a few steps from your "Activity" page: Click "All transactions.". Now I'm not only our for the 34.99 of the original purchase but an extra 18.55 as Paypal instructed me to return the product although the seller didn't want it back. It comes under PayPal buyer protection rules. thank you. Contact him at elliott.org/help or chris@elliott.org. On the Summary page, click on the transaction you want to cancel. if she cant come up with the money,Paypal will have to honor its buyer protection since you won the case and then go after her. Your account was compromised, which means someone got their hands on your password. If your dispute has been escalated to a claim, click View to see the latest status. If you purchased your item on eBay, you may be able to file a claim with eBay by going to the eBay Resolution Center. The Post Newspaper. All payments have to be submitted at www.shopgoodwill.com Pick-Up Schedule: Monday - Friday : 9:00am-3:00pm Saturday-Sunday: Closed for Pick-Up Pick-Up Customers must provide their picture ID and order number to receive their order. I want a refund. It has enormous loopholes that allow PayPal to deny otherwise legitimate claims, which is exactly what happened to you. I HAVE NEVER MADE SUCH A REPORT! PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. PRESTO refunds are sent using Interac e-Transfer or direct deposit. For more information, please see our All you need is an email address. and our If by card, the funds will go back on the card and will take anywhere from a week to 30 days. No replacement and no more contact received. Item needs re stringing. But four hours later, I received an automatic reply saying that they checked the transactions and everything is in order. About a month ago, I needed a motion activated s. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. To which he basically said, thanks for calling and put the phone down . The item was tracked as far as the city but then nothing else. i'm not sure if anyone can advise, as customer suppiort is closed for paypal and ebay currently. Get Morning Report and other email newsletters. Find the transaction for the payment that you want to raise a dispute for refund and click on it. No replacement and no more contact received. . I have had or done neither,so why have they done this and why haven't I received refund before dispute was closed.I have tried ringing seller,no answer and tried ringing papal and was on phone for 5 mins answering silly questions and then told to either hang up or return to main menu again.I am pulling my hair out.Why cant we just talk to people so we can explain problems.Anyone know how i can get my refund. Once a case is closed, it can't be reopened or escalated to a claim. Visit the Resolution Center to view the status of your case. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I would call that steeling and this is not first time some of my friends had similarissues and they just lost they money and goods. Getting in contact with paypal has been spotty, so far only been able to get what . There was no warning or request for confirmation. I immediately reported the transactions to PayPal. For more information, please see our Was this ever solved? You filed a local police report. I cannot report the problem. A: Im sorry about these charges. PICK UPS: Pick-up customers must make payment 24 hours prior to a pick-up. I would retain the item however, in case the seller appeals paypal's decision and item return is required down the track, which I think is unlikely given paypals recent advice to you, however better safe than sorry. Privacy Policy. Docs Current Last updated: October 12th 2021, @ 6:58:00 pm. PayPal sent me an email saying the dispute will be closed in my favor because the seller has decided to issue a refund. west pointe townhomes. hi. This content may be old or outdated. In order for us to reduce the likleyhood of this happening, any time a dispute is opened on PayPal and eBay, we would close the PayPal dispute and advise the customer to follow up with the dispute through their eBay account. I then saw on my PayPal account transactions a refund for $1975 pending until the 14th. But sometimes, even the best documentation isnt good enough. However, it took 2 or 3 days to state this claim. The seller never shipped it. Refund case closed and decided in my favor but sti Refund case closed and decided in my favor but still no refund. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. How did you fund the payment? Select "Issue a refund." Enter the refund amount. I should add that on the 10th PayPal closed the case in my favor because she decided to issue a refund. I realise that you have already tried contacting customer services but if the case has been closed and you have still not received a refund, you should try contacting us again and we can investigate it further on your behalf. This is a interesting case, i have the exact same problem and the seller was also a refurbished phone company, the one i purchased from is called SMARTPHONE. If your initial attempt to resolve the problem with the seller is unsuccessful, you can escalate your case to a claim. Thats disappointing. What is more, the case has been closed but on the progressbar, it says " under review by PayPal, estimated resolution 24th of December". The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the . and our I phoned PayPal and a representative told me that my case was closed, but they would escalate it, and, if I wish, I could take the matter up with the local police. Cookie Notice I have exctly the same problem , case closed after one day , the message i got was i did not reply within 30 days , what?, i purchased an item from ebay the previous day?, then the seller closed his account , ebay sent me a message that the sellers account had been compromised and that i should go through the resolution center to get my money back , so i did this and they closed the claim within 1 day say that i had not replied in the 3o day limit , unbelievable , so no money back and no item , paypal also closed the claim stating not enough evidence , its disgusting and fraudulent , it seems small claims court is my only option as i have tried to phone both ebay and paypal and one just blames the other , very clever! Cookies help us customize the PayPal Community for you, and some are necessary to make our site work.