gotrax scooter troubleshooting gotrax scooter troubleshooting

bay_blade2000 3 yr. ago That's not what I am saying at all. Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. It is possible to check the voltage of your battery using a voltmeter. Contact: kevin@ocproscooters.com or text: 714-420-1311. Sometimes due to old age an electric scooters battery pack will need to be recharged before the scooter can be tested or operated. If pushing to start does not help then double check the scooter to make certain that the key or power switch is in the on position. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . Returned the v2 and are now trying a m360 instead /crosses fingers. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. Theres a good chance that you are charging your scooter but not getting a charge because there is something wrong with your wiring harness. Yes, you read that right. This is the best method to factory reset GOTRAX GXL V2. Free standard shipping with $35 orders. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. Gotrax has also added a longer battery life. To power the scooter off, press and hold the red button for 5 seconds. Always be sure to consult the . Make sure the petals are level with each other and on a flat surface. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. To determine whether either of these is true, unplug all of your devices from power and try charging them again. Reply, Is it possible to order the Tiller on its own for a gotrax GXL2..my broke in half and I need a replacement. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Beeping can also indicate uneven pressure on the hoverboard sensors. When GOTRAX GXL V2 is powered on press and hold Power Button for 5 seconds. k 3TXK c"b0] 3:P $% Entice customers to sign up for your mailing list with discounts or exclusive offers. I have updated my review from 1 star to 3, and will update again . On that same hill last week I got about 16 top speed. If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. Find low everyday prices and buy online for delivery or in-store pick-up. Entice customers to sign up for your mailing list with discounts or exclusive offers. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Disconnect the brake lever switch connector from the speed controller. Expand the connector pins just the slightest to make sure everything is snug when you put it back together. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. When the battery is fully charged it will change from red to green. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. We check over 250 million products every day for the best prices. Find your product below and click the link to be directed to the specific information for troubleshooting. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. GOTRAX - F5 Electric Bike. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. When the battery is fully charged it will change from red to green. Entice customers to sign up for your mailing list with discounts or exclusive offers. Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. This was fixed with the company sending a replacement tire. I haven't had any problems yet, so that makes me wonder if the company rushed into production with the Version 2 model once GoTrax became popular. You may want to check your fuse box to see if any fuses are blown. The motor does make some noise when first accelerating but goes away. This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. The odometer illumination was bright. If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. Worse issue if in a crowd or on road and people behind you don't expect you to slow down. Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. Power completely shuts off while riding. E02 - Adjust your brake calipers so that they operate effectively. Circuit breakers are usually on the outside of the scooter. This scooter is giving a E3 Error code and the manual simply states to replace the console. Check which of them the problem is and get it fixed immediately. Missing tire extension - poor quality control. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Press Power Button once again to power on . Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. Please Note, some electric scooters share error codes. I had my second issue within 17 business days of receiving the scooter. Cruise control automatically goes on every time when riding. Related: Mobility Scooter Battery Losing Power Uphill Fixed. Odometer not working. Battery Pack Ride Time Estimation Calculator, Basic Electric Scooter & Bike Wiring Schematic. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty . If it is hard to install, stop and inspect the consoles pins under the head unit. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. Its possible the quality slipped with the V2, but they are basically the same scooter. 110 20 Check Out Our Guide! Fuses are usually located on the outside of the scooter, or under the footplate in the wiring harness near the battery pack. If the scooter works after disconnecting the brake switch then the brake switch is defective. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. {k-m3gKjx Watch out world! - Easy fix. Electric scooters are the folding, stand-up variety - a grown-up version of the kick scooters you may have used as a kid. Of course, you could also have an issue with your battery. This is telling you the charger is working. When GOTRAX GXL V2 display is blacked out you can release Power Key. You may need a replacement battery if your current one is faulty or has sustained physical damage. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). Here is a link to find the manual for your Gotrax hoverboard. Resolved through warranty, in the mail. I have had it for over a month now and have had zero problems with it. Please contact our customer service team if you are experiencing problems or need more detailed information. GoTrax GKS: Specs. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. Apr 15, 2021 Save my name, email, and website in this browser for the next time I comment. Within 3 weeks, our v2 started with the "loud 'grinding' noise from front/drive wheel" then the next day would not respond to throttle at all (unit powered on, but wouldn't go) and front/drive wheel would not spin freely with the scooter on or off. Check Out Our Guide! In either case, bring it back to wherever you bought it for further assistance and warranty coverage. There are many possible reasons why your Gotrax hoverboard is not balancing. Kick stand wobbly. (If you see an issue, please stop and consult a technician before proceeding.). Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. When it comes to hoverboards, the magic fix-all is called recalibration. Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. There is no doubt that hoverboards are a popular and fun way to get around. They did not respond for 3 days, then said I was outside of the 30 days window which was untrue based on when I filed my request but true based on when they responded. 2 - Handlebar Failure4 - Motor Signal Failure5 - Brake Lever Failure. New Safe Step Technology - Both feet must be placed on the . Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. will respond to the email but the response itself is not helpful). 0000013506 00000 n Codes often have simple solutions and we are here to assist. GOTRAX - F5 Electric Bike . When you plug your charger into the wall, the indicator light will turn green. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. If this does not work, replace the console. Install the locking hook and the two screws into the head unit. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. I've emailed support but I'm waiting. E03 - Change speed settings or gear. Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. Will this problem come back? Scary at first. If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. If you find any damage, replace it immediately. Need help troubleshooting a scooter issue? GOTRAX sent me a battery and a replacement handle bar. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. There are many possible reasons why your Gotrax hoverboard is not balancing. If your charger does not turn green when you plug it in, your problem may lie in your charger. When it comes to hoverboards, the magic fix-all is called recalibration. Took 8 business days to fix (total of 11 calendar days). Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. Weight: 17 pounds. Do you think most of the lower-priced scooters are having these problems? 0000005863 00000 n Beeping can also indicate uneven pressure on the hoverboard sensors. E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. Yes Create an account to follow your favorite communities and start taking part in conversations. Read reviews and buy GoTrax Apex PRO Commuting Electric Scooter - Black at Target. Not much help really. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. In this video we take a look inside a GoTrax G2 Scooter. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. Use caution as extreme force may damage your scooter console or battery connections. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. Easy fix but annoying. I do hope that the company learns to become more responsive and make these problems rightthats no way to stay in business. :~f 12`L,@" In the next video we will show the complete repair, reassembly and testing. The motor would sometimes "sputter" (not engage) when you push down the throttle. Try recharging the battery pack for 8 hours. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! First, plug in your charger and make sure that it works before continuing. - Very dangerous as you can be cruising along and the motor completely shuts off. Check the fuse or circuit breaker. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. I requested a refund. It's Sept 21st and my issues are still not resolved nor are my friend's issues (from the beginning of the thread). Looks like spring issue. If still showing error code, contact Customer Support for assistance. We appreciate you customer service and willingness to do the right thing! Aug 15, 2020 Its possible that you got a defective battery. It is possible to check the voltage of your battery using a voltmeter. Kid really loved the speedometer and the cruise control feature! I err on the conservative side, and would rather "under charge". Find your product below and click the link to be directed to the specific information for troubleshooting. I requested a refund. Knowing how to read a wiring diagram can also be helpful when troubleshooting or making repairs. If the unit has the handbrake, now is the time to reinstall the brake line to the hand brake. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. Listen or look back to see if the rear wheel is slowly spinning. So far so good for me. I also have a V1 and no issues. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. Then plug your charger cable into both ends and leave it overnight. This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. . The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. You can recalibrate your Gotrax hoverboard by following the instructions above. Further, the locking pin is completely . Home. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. 51 reviews. In addition, I now have the old lithium ion battery I need to figure out how to dispose. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. If you cant find any blown fuses, its possible that your charger is malfunctioning or your scooter is defective. Now you are finished and ready to test your work. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Mobility Scooter Battery Losing Power Uphill Fixed, How To Fix Hoverboard Battery Not Charging, Mobility Scooter Beeping And Not Moving-An Ultimate Guide, Function of the Bold Button on Cuisinart Coffee Maker-Know Everything, Can You Plug A Coffee Maker Into A Power Strip-Answered, What Happens If You Put Milk In A Coffee Maker-Truth Revealed, New AC Compressor not Turning ON- Super Quick Fixes, Should AC Drip Water Outside? 0000001330 00000 n They cannot show error codes. Edit : Ver: 1 purchased early June 2019 Not sure why all the downvotes. Visit our Battery Pack Load Testing Guide. Learn more about your GOTRAX from full overviews and specs to troubleshooting. For example, only standing with one foot on your hoverboard can cause some models to beep. Gotrax is known for adapting its electric vehicles to the needs of consumers. 0000002509 00000 n 110 0 obj <> endobj xref Took 8 business days to fix (total of 11 calendar days). For example, only standing with one foot on your hoverboard can cause some models to beep. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. Thank you GoTRAX for fixing my 7 year olds birthday gift! Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. If your charger does not turn green when you plug it in, your problem may lie in your charger. We'll go through each electric scooter and the error codes that occur. Troubleshoot common issues with your gotrax hoverboard with our handy guide. Shop safe on GOTRAX Official website. Turn the key or power switch on and engage the throttle all of the way. I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. . As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. They can be reached at gotrax.com TROUBLESHOOTING This scooter is covered by a 90-day manufacturer's warranty that covers While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. In all cases the company has been slow to respond. Power on your scooter and take it for a test drive. Make sure all connections are secure and there arent any exposed wires or noticeable burns. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. This is a few specific actions that act as a reset for your board and can fix many common issues. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. Take off the console and pull out the battery, checking all the connections. In removed the old handle bar and battery and installed new one. So, 3 hours for 4 bars = 45 mins of charging time per bar. If that doesn't work, email support. The BBB's grade of "F" still . Reply, Took mine to the local bike shop. Include an image for extra impact. Press J to jump to the feed. From loose power cables to defective charging ports, theres always a solution to make your Gotrax scooter start charging again! They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. Make sure the thread part of the console aligns with the drilled holes for the locking hook and gently press down to ensure the console is secure on the battery. Reply, How can I change the Inner tube on the gotrax, bossmanron747 - GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here]. So in short. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. If it's not been used for a while, it might need charging. As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). Easy Fix but time consuming. Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. 0000007190 00000 n Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. What did the brake pad rubbing sound like? Electric Scooters GoTrax V2 Not Working. 51 4.7 out of 5 Stars. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. Find helpful customer reviews and review ratings for Gotrax Vibe Electric Kick Scooter, 6.5" Foldable Commuting Scooter for Kids 8-15, 12 MPH & 7 Miles Range E Kick Scooters for Kids, Teens, Boys and . The difference is, these are much more fun! Even if just pressing for a second - Kind of scary actually. In my case, when I got a new Gotrax scooter, it did work fine in the beginning. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You can recalibrate your Gotrax hoverboard by following the instructions above. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. . Problem is from inside the tire assembly. But, as soon as it worked for quite some time, it started showing various problems. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. If damaged do not proceed. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. Reattach the console/head unit by sliding it back into place. The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. If the scooter is off but still takes off, this means that the control box is damaged. This is an internal issue and the bike should be sent back for repair. It was pretty easy to do and I was impressed in the modular nature of the system. Using caution, grab the top of the battery and begin to lift it out of the tiller. 30-day money back and manufacturing warranty.Please don't hesitate to contact us if you have any problems. *You may need to perform a recalibration up to three times to fix your issue. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. 21E, 22E, 25E, and 30E - Replace console to fix error code. I absolutely love this scooter. We show a quick view. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Hold down the power button for 10 seconds. Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. Not much help really. 20 MPH Max speed and durable 10 . This issue is new and is being looked at now.. GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 Thrifty Tool Shed 31K views 1 year ago Trying to Fix - GoTrax GXL Scooter - Randomly Stops Working Fix It 4.7K views 4 months ago Why. You will see the LED lights start to flash. Did you find it helpful? One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Post adapter arcing when plugged in. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). Most electric scooters with old or worn out battery packs will operate with a very small amount of power when the battery charger is plugged into both the scooter and the wall at the same time. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. This scooter is giving a E3 Error code and the manual simply states to replace the console. I tried these fixes and the problem got solved. Can you please tell us how we can improve this article? Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. 0000002873 00000 n When the scooter is powered on, press the power button 3 times to switch the speed unit display. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. The first action we recommend is to turn the scooter on, activate the throttle, and push the scooter to normal walking speed. Shop GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 Max Speed Black at Best Buy. It's a 36V 6 Ah battery that offers higher performance. After recharging test the Voltage of the battery pack to make sure it is at the proper Voltage. A fully charged battery will have between 36 and 42 volts.