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If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. 0191 433 3174. housingadvice@gateshead.gov.uk. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). The team were very helpful and understanding of my dangerous situation. % Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. Visit directory. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. Wednesday 2nd November 2022. Our business support events remain cancelled for now. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. Planned repairs usually need an inspection before work is done. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. We have guidelines on how long different repairs should take. Read more about the Housing Capital Investment Programme. We will tell you in advance when any work like this will happen. 4 0 obj I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. People really are our greatest asset at Gateshead Council, and we value every employee. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. Gateshead Now is a collection of the latest news from Gateshead Council. United Kingdom. Top Jobs in Gateshead, England. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. The contractors are currently repairing seven properties a week. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. Internal deterioration such as damage to carpet, walls etc. Regent Street 3 0 obj Our housing offices are currently closed to the public. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. %PDF-1.5 The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. about Our Customer Scrutiny Panel needs you! Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. You can also include claims for loss of earnings and care costs if necessary. This is commonly known as filing a compensation claim for despair against a housing association landlord. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. We hope to reschedule these events at a later date. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. Failure to do so could give you grounds to make a council house disrepair claim against them. You can create a free account to post activities, services and promote organisation working in Gateshead. The panel decides which services they review based on various criteria. We will need to look at what has been damaged so please don't throw anything away. Youll be paid a competitive salary plus additional allowances where relevant. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. Thank you so much. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. Some of these repairs need to be inspected before the repair can be done. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. Any resident with My Housing Account can access this service. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. Don't worry, we can still help! "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". This includes both small leaks and emergency repairs. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. As a tenant you are not automatically covered for any of your home contents. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. Were delighted that you want to come and work with us. However, our partners are continuing to deliver a series of . Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. This makes sure that everyone is treated fairly. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. Work to the outside of your home may not need an appointment. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. Some work to your home is done as part of a planned maintenance or investment programme. This is known as the Right to Repair scheme. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. Gateshead Request a FREE property inspection to find out how much your claim is worth. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. <> Copyright Andy T - 2021. Our employees and contractors carrying out work will show you an identity card. Repairs & Voids. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. This covers things like outside painting, replacement windows and annual gas servicing. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Whats in it for you? We will first make sure that it is our responsibility to do the repair. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes.